Винаги където и да съм независимо държава имам връзка със банката.Винаги на всяко запитване имам отговори.Банковите служители са бързи и винаги взимат адекватни решения.Добри,отзивчиви служители.Няма... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was not sure how to activate my card and because of deafness did not feel confident using the telephone I was messaged with instructions on what to do. I have now activated my card. I was also gi... Se mer
Företaget har svarat
Хочу выразить огромную благодарность Onepay! Каждый раз, обращаясь, убеждаюсь в профессионализме сотрудников. Консультанты — настоящие знатоки своего дела: всё объясняют чётко, грамотно и с уважением... Se mer
Företaget har svarat
Во первых очень удобно что есть русскоговорящая служба поддержка . Всегда очень быстро могут ответить и связаться с клиентом, в разрешении любой ситуации касаемо банковских дел. Все четко по регламе... Se mer
Företaget har svarat
Företagsinformation
Om OnePay U.K.
Skrivet av företaget
Kontaktuppgifter
Mayfield House, Lower Railway Road , LS29 8FL, Ilkley, Storbritannien
- 0113 320 1900
- theteam@onepay.co.uk
- onepay.co.uk
4,8
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Svar från OnePay U.K.
Мы очень благодарны вам за хороший отзыв. Приятно слышать, что мы смогли обеспечить для вас положительный опыт. Если вам понадобится дополнительная помощь или у вас возникнут вопросы, пожалуйста, не стесняйтесь обращаться к нам. Ваше приятное впечатления и доверие к нашим услугам очень важны для нас
Excellent and efficient service from…
Excellent and efficient service from the OnePay team
1 januari 2026
Omdöme utan inbjudan
Svar från OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Svar från OnePay U.K.
Мы очень благодарны вам за хороший отзыв. Приятно слышать, что мы смогли обеспечить для вас положительный опыт. Если вам понадобится дополнительная помощь или у вас возникнут вопросы, пожалуйста, не стесняйтесь обращаться к нам. Ваше приятное впечатления и доверие к нашим услугам очень важны для нас
Thanks
Overall, I had a very positive experience with the service. The online banking support was friendly, clear, and professional. Everything was explained in an easy and reassuring way, and the process felt smooth and well-organized. Thank you for making the experience comfortable and pleasant.
24 december 2025
Omdöme utan inbjudan
Svar från OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Svar från OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Cristina was very helpful and spoke…
Cristina was very helpful and spoke beautiful in English. We lost our connection and she phoned me back immediately and sorted out my problem.
17 december 2025
Omdöme utan inbjudan
Svar från OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Theank for help my
17 december 2025
Omdöme utan inbjudan
Svar från OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Nightmare
Being asked all sorts of personal questions by their Transactional Support Team. Have sent over 2 months of bank statements from another bank, also other documentation such as website account statements to show where money has come from and I am experience total silence on their end. They have also made reference to specific transactions on the accounts quoting their T&C's but none of this is actually detailed therein. Would recommend you avoid this company unless it is a total last report.
15 december 2025
Omdöme utan inbjudan
Svar från OnePay U.K.
Thank you for your feedback regarding your OnePay account.
We sincerely apologise for the distress this situation has caused, particularly at such an important time of year. We understand how concerning it can be to be without access to your funds, and we appreciate you providing the requested information so promptly.
To provide clarity, account restrictions are applied in accordance with our regulatory and legal obligations. These measures are in place to protect our customers and the wider financial system while necessary reviews are carried out. Applying restrictions is never a decision we take lightly.
We can confirm that our team has been actively reviewing your case and responding to your emails. These reviews must be completed thoroughly and in line with our obligations, which may occasionally require additional information. Thank you for your continued patience while this review is in progress.
It take too long to send money
16 december 2025
Omdöme utan inbjudan
Svar från OnePay U.K.
Thank you for your feedback regarding your recent payment request. We are sorry to hear that the process felt slower than you expected. Please be assured that all payment requests are completed within the same working day once they have successfully passed our internal checks.
Following our review of your interaction, we can confirm that you requested urgent processing. Our records show that your payment was prioritised and completed within 18 minutes of your call.
We regret that this did not meet your expectations. Please be assured that we remain committed to processing all payment requests securely and efficiently, while ensuring the full protection of our customers’ funds.
It's not safe
It's not safe, I want money that disappeared from my account.
8 december 2025
Omdöme utan inbjudan
Svar från OnePay U.K.
Thank you for providing feedback regarding your OnePay account.
We understand how concerning and frustrating it can be to see transactions on your account that you do not recall or recognise. Following your notification, we immediately blocked your OnePay card as a precautionary measure to protect your remaining balance.
A thorough investigation has since been completed, and the outcome was communicated to you privately today.
Общалась с оператором Анной
Общалась с оператором Анной, несколько раз. Я сама работник банка, поэтому очень приятна была удивлена уровнем обслуживания. Очень приятная и внимательная сотрудница. Спасибо большое за помощь.
5 december 2025
Omdöme utan inbjudan
Svar från OnePay U.K.
Спасибо большое за ваш добрый отзыв. Нам приятно слышать, что мы оправдали ваши ожидания. Ваш отзыв вдохновляет нас продолжать стремиться к совершенству во всём, что мы делаем. Если у вас появятся дополнительные вопросы или потребуется помощь, пожалуйста, обращайтесь — мы всегда готовы помочь. Мы глубоко ценим ваше доверие и поддержку.
I had money going missing out of my…
I had money going missing out of my account left right and centre.i was to embarrassed to mention this to onepay.if it wasn't for the onepay team who saw these fraudsters on my account taking money and they put a stop on all transactions from my account.🙏thank you so much onepay.your security levels are right up there with the best.much.much thanks
3 september 2025
Omdöme utan inbjudan
Svar från OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Svar från OnePay U.K.
Thank you so much for your kind review. It’s wonderful to hear that we’ve met your expectations. Your feedback encourages us to keep striving for excellence in everything we do. If you ever have any more questions or need assistance, please reach out—we’re here to help. Your trust and support are deeply valued
Оператор просто супер больше помогли…
Оператор просто супер больше помогли чем я ожидал спасибо вам большое за помощь благодарен вам
3 december 2025
Omdöme utan inbjudan
Svar från OnePay U.K.
Мы очень благодарны вам за хороший отзыв. Приятно слышать, что мы смогли обеспечить для вас положительный опыт. Если вам понадобится дополнительная помощь или у вас возникнут вопросы, пожалуйста, не стесняйтесь обращаться к нам. Ваше приятное впечатления и доверие к нашим услугам очень важны для нас
Very good Aura name
Very good ,hellp to understand and give o lot information. Thank you
27 november 2025
Omdöme utan inbjudan
Svar från OnePay U.K.
Thank you for sharing such a fantastic 5-star review after your conversation with Aura. We’ve forwarded your thoughtful feedback to her, and she sincerely appreciates it.
Спасибо большое за оперативность
Спасибо большое за оперативность, что быстро решили вопрос.
26 november 2025
Omdöme utan inbjudan
Svar från OnePay U.K.
Мы искренне благодарны вам за то, что нашли время оставить положительный отзыв. Помочь вам — наш приоритет, и нам приятно слышать, что мы оправдали ваши ожидания. Если вам понадобится дополнительная поддержка или у вас возникнут вопросы, пожалуйста, не стесняйтесь обращаться к нам. Мы ценим ваше доверие к нашим услугам.
Svar från OnePay U.K.
Vă mulțumim că ați acordat timpul necesar pentru a lăsa un review! Apreciem cu adevărat feedback-ul dumneavoastră, deoarece ne ajută să continuăm să ne îmbunătățim și să oferim cea mai bună experiență posibilă. Dacă aveți nevoie de asistență sau doriți să împărtășiți alte gânduri, vă rugăm să nu ezitați să ne contactați. Așteptăm cu nerăbdare să vă servim din nou!
Mulțumesc doamnei care m-a ajutat mi-a…
Mulțumesc doamnei care m-a ajutat mi-a explicat încet și mi-am rezolvat problema o zi bună vă doresc
21 november 2025
Omdöme utan inbjudan
Svar från OnePay U.K.
Vă mulțumim că ați acordat timpul necesar pentru a lăsa un review! Apreciem cu adevărat feedback-ul dumneavoastră, deoarece ne ajută să continuăm să ne îmbunătățim și să oferim cea mai bună experiență posibilă. Dacă aveți nevoie de asistență sau doriți să împărtășiți alte gânduri, vă rugăm să nu ezitați să ne contactați. Așteptăm cu nerăbdare să vă servim din nou!
Ekaterinaaaa love youuuuu
21 november 2025
Omdöme utan inbjudan
Svar från OnePay U.K.
Thank you for sharing such a fantastic 5-star review after your conversation with Ekaterina. We’ve forwarded your thoughtful feedback to them, and she sincerely appreciates it.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.