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I have ordered the replacement filters for my cat’s water fountain and am very satisfied with the quality of the products and the customer service. Unfortunately, I had some issues with the delivery due to the error from DHL’s side, but Andrea from customer service was incredibly helpful and arranged a new delivery for me right away. Very helpful!
The water fountain itself is a great improvement from my previous plastic one. It’s stainless steel, doesn’t collect dirt or mold. My cat is actually drinking from it, which says it all.

I needed help getting replacement blades for my rfc476 clipper.
Andrea not only had no questions asked of me, but she went on to find out that the blade is not removable. She then arranged to send me a replacement clipper (again no questions asked).
Best customer service experience i have had in a long time!! Thank you

Service client au top
Très réactif, professionnel
Commerçant très honnête, petit problème avec la première, n'a pas hésité à me contacter et faire un échange.
Vraiment très appréciable car plutôt rare de nos jours.
De plus tondeuse efficace et agréable à utiliser

I purchased three items with one siall I got the dual cat feeder got the air purifier for the cats and I got the litter box that connects to the Wi-Fi and that's what I want to write my review on is my litter box it's very easy to put together and very easy to clean cleaned and I love that about it.The only two issues that I have about it is The rake doesn't rake very well and the cat litter seems to stick to it and also the litter tray is somewhat hard to get in and the way you know you got it in right is it when the red light goes off on the clean button. Also I'd like to see it weigh the cats I have another litter box that weighs when the cats get in there and that's what I would love to see on this one

Andrea was a huge help with getting my oneisall clipper issues resolved!

Hele goeie service.
Onderdeel via de site gekocht en bleek later kwijt te zijn geraakt bij de pakket punt in amsterdam
Na paar keee mailen naar oneisall
En geholpen door Andrea. Werd er mer spoed een nieuwe verzonden en die was vandaag aangekomen

Nogmaals super bedankr voor deze super goeie service Andrea

Faster customer service, got my ordered replacement right away.
Thanks Oneisall

Customer service is great. Andrea understood my issue and found a solution that turned my opinion around. The product itself is great and I do recommend it, my issue was around the clarity of the listing. She assured me to pass the information on to the design team so it is clear to customers what items are included in the pack.

Even though the package was lost twice by the carrier, the company customer service stayed on top of it and thought to ship a third try with a different Carrier. Finally it arrived and it is working as advertised! Thank you so much for your resilience and quick attention to my woes!

Once I was able to show proof of purchase Andrea sorted out a motor replacement. I bought my Oneisall dog fountain in November but the motor suddenly stopped working properly. If you have a problem, contact them, they answered all emails in a timely manner and now my replacement motor is on the way.

Andrea was very helpful addressing and resolving my issues. Everything was handled promptly and professionally. I would recommend this company for purchases.

We love our new dual tray automated feeder. One of our cats is on a strict diet and the feeder allows us to maintain his diet without worrying about his portion. Great product and I would recommend it.

The customer service staff was prompt and thorough in addressing my shipping issue. That information generated a confession from one of my children that produced the missing package!

I had contacted Oneisall for an issue with my clipper not working on my pet clipper vacuum system. Andrea, who worked with me was so helpful and expedient in her reply and the issue has already been resolved and a replacement head for my clipper was in the mail for me. Thank you so much Andrea for you excellent customer service! 😊 peace

I have a cat feeder, water fountain, and grooming vacuum, and overall I am very satisfied with all of them , especially with their fast and responsive support service. My water fountain had an issue during the warranty period, and after contacting support, they quickly sent me a replacement device. My cats are happy again :D

Just one suggestion for future products: the blade quality of the grooming razor could be improved a bit. Grooming is usually very stressful for my cats, but with this device I can easily do it myself at home at a convenient time for them. It may not look as perfect as professional grooming, but for me reducing stress is much more important, and I am getting better at it ;D

Andrea was extremely kind and helpful and I'm 100% satisfied with the customer service experience.

Andrea was incredibly helpful and speedy in getting my problem resolved. One of the litter boxes got lost in transit and she got another one sent ASAP. Quick and simple communication

Ich hatte von oneisall einen Pet Trimmer im Juli letzten Jahres 2025 bestellt und erhalten. Leider war die Hauptklinge nach wenigen Monaten (ca 10 mal insgesamt benutzt) nicht mehr nutzbar. Ein Schreiben an Oneisall erreicht Frau Sue, die mich sehr freundlich bat, meine Unterlagen einzureichen, um die Garantie einzulösen. unmittelbar nach Einreichung der gewünschten Unterlagen schrieb mir Frau Sue, sie werde sich umgehend um Ersatz kümmern. Von meinem Schreiben bis zur Zusendung des neuen Gerätes vergingen knapp 8 Tage. Frau Sue schrieb mir sofort und teilte mir den Versand mit. Alles unglaublich fleißig und hilfsbereit. Ich kann dieses Produkt deshalb weiterempfehlen, weil der Kundendienst hier oberste Priorität genießt (für mich auch wegen dieser Sachbearbeiterin). Auf diesem Wege herzlichen Dank!

Sue and Lydia are Oneisall heroines doing all they can to get you help for the product a dog vacuum clipper kit. My clipper stopped working with all heads and Oneisall replaced it promptly and smoothly. Sue kept up with me until Lydia had to take over and get me a new clipper from the China plant, as the solution since the US plant had none in stock. It took much less than two weeks to get it to me. I recived it today and am very grateful to Oneisall and Sue and Lydia for outstanding customer service. I love this clipper set. Thanks so much

I had ordered the wrong hose for my machine. I expressed it to the company and they replaced my hose with no problem. I’m so happy. I would recommend them to anyone who needs pet products for grooming they’re the best thank you so much.