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One Call Claims Omdömen 

17 328
•
TrustScore 4.5 av 5

4,6

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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

After lots of going around in circles to speak with someone who could help, I spoke with LH2 who actually listened and did all she could to help with my query. Excellent empathetic service from LH... Se mer

Betygsatt 5 av 5 stjärnor

Excellent communication and service. My car is in for repairs with One Call currently and has issued me with a courtesy hire car. When speaking with Nathaniel (NL3) he very kindly arranged for a big... Se mer

Betygsatt 5 av 5 stjärnor

The call was good in that I was shaken and upset by the situation with my neighbours clearly trying to pin the blame on me, even though the car was clearly on my land and parked sensibly. I did not en... Se mer

Betygsatt 5 av 5 stjärnor

JD1 such lovely guy, spoken to him through interper relay video, meself as deaf person he was very calming, patience and very understanding. Love this service. I was bit nervous as its my first time... Se mer

Företagsinformation

  1. Pengar och försäkring

Skrivet av företaget

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities. We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited. With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims. Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet. Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us. Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction

Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

17 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,6

Alla omdömen

(17 328)

1 920 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 4 av 5 stjärnor

Km4 Jessica,

Km4, Jason and Jessica were all helpful in the dealing of my claim. It is sometimes frustrating but you have to realise they are also dealing with third party insurers, claimants etc. They were as helpful as they could be.

24 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Dangerously inefficient online and phone services ( nice people)

It took six calls whilst stuck on the hard shoulder of the M6 , (a senior woman on her own) yet I never did get put through to the correct department of 'private motor claims' for a minor but shocking prang. Nor did I manage to get the roadside assistance that is stated on my policy. It was only thanks to the most helpful and supportive of police officers that I was able to get home.The underwriters are still trying to get me in touch with the correct department four days later without success so far.....

19 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good service so far with One Call

Your representative DR4 (Damien) was very friendly, helpful and methodical in collecting the details of my claim. It was a lengthy process but Damien explained everything clearly as we went along. So far so good with One Call.

Further phone call with EB8 today. Polite and helpful.

19 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very Poor Customer service and lack of empathy for customer

I am writing to provide feedback regarding the service I received from a One Call agent (TW5) following a motoring incident on Thursday 18th June 2026 at approximately 10:30 hrs.

The incident occurred when my caravan became uncoupled from my car while making a right turn, resulting in damage to both vehicles. Unfortunately, the handling of this claim was significantly below expectations for the following reasons:

- Lack of Technical Understanding: The agent (TW5) appeared unable to comprehend how the vehicles were attached or the nature of the separation.
- Incorrect Information & Failed Transfers: I was initially told I was not insured with One Call. The agent then refused to identify the supposed insurer, citing "Data Protection," and transferred me to two different incorrect numbers where I received no reply.
- Misrouting of Claims: During a follow-up call today, Friday 19th June 2026, TW5 transferred me to Allianz Commercial. After a 15-minute wait, an agent named Craig informed me that Allianz Commercial does not handle private cars and that my actual insurer is LV.
- Poor Efficiency: It was only through Craig’s assistance that I obtained the correct contact details for LV. After a further 20-minute wait, I finally reached an agent named Araya, who handled the claim professionally.

I am extremely dissatisfied with this experience. One Call proved to be "several calls," and it is clear that agent TW5 requires significant training regarding attention to detail, technical knowledge of vehicle attachments, and customer empathy.

As a result of this experience, I will not be renewing my policy through One Call when it expires. I will also be sharing this feedback via external review platforms as requested in your previous correspondence.

19 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very traumatic experience

Very traumatic experience. Very unhelpful, took very long to respond to anythinf. Left me stranded after a car fire. Use these people at your own risk!

16 juni 2026
Omdöme utan inbjudan

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