After lots of going around in circles to speak with someone who could help, I spoke with LH2 who actually listened and did all she could to help with my query. Excellent empathetic service from LH... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent communication and service. My car is in for repairs with One Call currently and has issued me with a courtesy hire car. When speaking with Nathaniel (NL3) he very kindly arranged for a big... Se mer
The call was good in that I was shaken and upset by the situation with my neighbours clearly trying to pin the blame on me, even though the car was clearly on my land and parked sensibly. I did not en... Se mer
Getting through to the right department proved an issue despite calling the number left on my voicemail, however I spoke to ‘James’ who was clear and helpful with what my next steps were for my claim!... Se mer
Företagsinformation
Skrivet av företaget
One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities. We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited. With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims. Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet. Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us. Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction
Kontaktuppgifter
Jupiter, First Point, Balby Carr Bank, DN4 5JQ, Doncaster, Storbritannien
- 0203 738 7300
- onecallclaims.co.uk
4,6
Utmärkt
17 tn omdömen
Ingen aktuell inbjudningshistorik
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Tried to start a Claim with Agent PS3 Onecallclaims
Tried to start a Claim with Agent PS3, she said she would call back in 10 mins ... that was several days ago ...now my portal won't allow uploads ... claim is incomplete and in limbo ... and once a claim is started .. you can't talk to a agent .... VERY POOR for Onecall .. meanwhile my vehicle if off road ... through no fault of my own ... other than using onecall insurance ... absolute disgrace of service from them
30 juni 2026
Omdöme utan inbjudan
The person I spoke with was very helpful and empathetic
The person I spoke with was very helpful and empathetic as it was 2 months since my no fault claim and I still haven’t been paid out . He called the third party insurers to chase up the payment . I’ll be calling back in 2 weeks if no payment is received
2 juli 2026
Omdöme utan inbjudan
After making a non fault claim I have…
After my mum made a non fault claim she found the process difficult because of having to use a portal system rather than being able to speak to someone.
When the portal system failed I tried to help her and we used the web chat and was put through to advisor CB3 (Charlie) who was very helpful and friendly. She’s not yet been able to complete the process but Charlie has helped us to understand what she needs to do next and provided us with the information for it. We left the chat feeling more confident. Thank you CB3!!
2 juli 2026
Omdöme utan inbjudan
I have had to make several calls to One…
I have had to make several calls to One Call Claims in the past month and this lady LH2 was extremely helpful. She took the time to read through my extensive notes and take action on what was outstanding. I came off the call feeling like I had been heard!
1 juli 2026
Omdöme utan inbjudan
S07 was very polite and informative
S07 was very polite and informative
1 juli 2026
Omdöme utan inbjudan
A serious lack of communication from…
A serious lack of communication from the garage side
I constantly got shifted from pillar to post
Got told different tales everytime I rang
Empty promises of emails or phone calls
I rang to make an official complaint and have not had a reply
30 juni 2026
Omdöme utan inbjudan
Friendly efficient service
30 juni 2026
Omdöme utan inbjudan
Very patient and informative individual…
Very patient and informative individual who made sure I understood what was happening.
30 juni 2026
Omdöme utan inbjudan
very good service by phone
30 juni 2026
Omdöme utan inbjudan
BB5 was courteous and professional
BB5 was courteous and professional regarding the information required. Good customer service.
30 juni 2026
Omdöme utan inbjudan
ML3 was very helpful with live chat as…
ML3 was very helpful with live chat as I couldn't get hold of anyone in the phone . My query was sorted
29 juni 2026
Omdöme utan inbjudan
Had great experience from One Call…
Had great experience from One Call Claims and agent JG6 this afternoon. Provided the necessary information on a recent claim in a clear and expedient fashion. Thank you.
29 juni 2026
Omdöme utan inbjudan
SF5 was very helpful
29 juni 2026
Omdöme utan inbjudan
Writing a review on behalf of staff…JG6
Writing a review on behalf of staff member James JG6. Good communication and straight to the point. Got all the answers I needed. Thanks
29 juni 2026
Omdöme utan inbjudan
BB5 was extremely helpful
BB5 was extremely helpful, polite and was very patient when dealing with us on the phone. He put my mind at rest because I've been receiving conflicting emails which worried me.
29 juni 2026
Omdöme utan inbjudan
Very thorough and detailed explanation
Very thorough and detailed explanation. Although occasionally spoke very fast in the obviously repetitive sections which she has done a lot of times no doubt!
28 juni 2026
Omdöme utan inbjudan
Very helpful and polite
26 juni 2026
Omdöme utan inbjudan
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