Olyndra London Omdömen 

Don't deserve one star. Item forever in the post. Poor communication. Asked for refund. So far nothing. Will go to my credit card and see if they will refund.

My experience of Olyndra London was a terrible mistake in ordering a linen supposedly ZARA shirt. This was sent in the wrong size, shoddy material, different volour green and was put in thecrag bag. Don't waste your money on this scam.

Still waiting for my goods . It has been 12 days now. Emails not answered. Should Facebook ensure advertisers are legit? No fool like an old fool. £50 out of pocket Be aware people.

SCAM SCAM SCAM!! only put 1 star in so i could write a review.Cheap, nasty Chinese rip off merchandise.DO NOT order from here.ive sent them an email threatening trading standards..not holding my breath but im not giving up!

Another China SCAM NO NO Don't trust their delivery promise! charge extra!! Obviously coming from China despite the sly name!! now been told 28th July - 6 august was promised inside 5 days ordered on the 22nd priority delivery HA HA.

I ordered three shirts from Olyndra (Order 89535) and paid extra for expedited delivery. Unfortunately, the order did not arrive within the promised timescale, so the first disappointment was paying for a service that wasn’t delivered.

Given the low price, I wasn’t expecting premium quality, but I did expect the items to match their descriptions and be consistently sized.

Unfortunately, that wasn’t the case.

All three shirts were labelled 2XL, yet one was far too large, one was so small it fitted like a second skin, and only one was the size I would reasonably expect.

The biggest disappointment was the “Alexander Signature Denim Shirt”. It is simply not a denim shirt and bears little resemblance to the product advertised. The material and workmanship are poor, and it certainly isn’t what I believed I was purchasing.

To Olyndra’s credit, they did initially respond to my complaint and asked me to provide photographs of all three shirts together, along with close-ups of the labels and the alleged denim shirt. I supplied everything they requested. Ironically, there were no sewn-in fabric labels to photograph, only a simple card stating “Olyndra 2XL”.

Since sending the requested information, I have heard nothing further despite following up.

I’m prepared to accept the burgundy shirt because it fits reasonably well and, given the price, I’ll keep it. However, the other two items are not as described, the sizing is wildly inconsistent, and paying extra for faster delivery made the overall experience even more disappointing.

I’m happy to update this review if Olyndra responds and resolves the matter, but at the time of writing I’m still waiting.

[Having today received the standard auto response that appears in all but the positive posts]. Thank you for your response.

The reason I’ve resorted to posting on Trustpilot is precisely because your customer service team has stopped responding to me.

I have already contacted customer support, provided all the additional photographs and information that were requested, and then sent a follow-up email when I received no response. Despite this, I am still waiting for a resolution.

I’m more than happy to deal with this directly through customer services, but that requires them to actually respond. Once this matter is resolved satisfactorily, I’ll be equally happy to update my Trustpilot review to reflect that.

BEWARE BEWARE BEWARE BEWARE
Their name is very misleading. This is a China based company. If you are not happy with any Olyndra London items, for a full refund you will be given no other choice but to post them recorded delivery to China at your expense!!! There is no one to talk to and any email you send takes days to be answered. Appalling customer service as there is none!!!

I want to write a review and I have been taken here? I would like someone to contact me please.

Ordered some shoes, London in the company name…naively made the assumption UK based.

still waiting, no communication.

China company, tantamount to fraudulent advertising.

Avoid at all costs, will waste your money

Avoid full stop!
Shoes were too small. Contacted them same day, took a week to reply, I replies, took another week to reply, so on and so on. Now I'm not eligible for full refund apparently, 75% store credit only. I asked for the store credit, took another week to reply, offering me credit again, still haven't receive details on how to use store credit. Avoid like the plague!

I ordered a woman's puffa coat in Burgundy, the description said Burgundy but the photo in the ad showed Pink, so I took it as I would receive a Burgundy coloured coat, but when it eventually arrived it was Pink. The coat looks like it was a branded item but the brand label appears to have been cut off. Also, it took 10 days to arrive despite the ad saying around 5 business days. I certainly won't be ordering anything else from Olyndra London. Another thing, the delivery said it would arrive by Yodel, but I couldn't track it, when I eventually got tracking it turned out to be delivered by Evri and came from China. The coat itself seems alright, but I've not worn it out yet, time will tell!

Shoes arrived this afternoon, in a bag note box. Typical China cheap outlets it took almost 15 days to arrive. Company does not answer emails. It doesn’t want to read it’s a joke even the other Chinese company beginning with T delivers quicker and has better updates as to where the shipment is. When you are purchasing the shoes you’re supposed to have an option for express delivery. I didn’t take it but I was charged for it all the same. I’ve complained and they have ignored nowhere in the for the shoes suggested that they were coming from China and yes, at the price I should know better either way don’t don’t trust this company. I won’t be buying again from them. It’s very disappointment people beware.

Avoid like the plague, goods arrive with no returns labels. You have to email them as to how you return good, but they take a minimum of 5 days to respond. Returns are at your cost so although they claim to be in London I don’t think so. Returns can end up costing more to be sent than the goods cost.

Would give zero if possible. the item seemed stuck at couriers and never delivered or refunded. Had a string of emails with someone called ClaireM - Store Manager. Quite polite but they finally stopped as they couldn't deliver and no product was ever received or refund given. Thank Goodness - it wasn't a lot of money. I had never had that experience before.
I wish I had looked at Money Expert page beforehand.

"Online reviews for Olyndra London are overwhelmingly negative, with customers frequently reporting issues such as very long delivery times, poor-quality clothing, and incorrect sizing. Many reviewers also state that the company is unresponsive to customer service inquiries, does not deliver items as advertised, and that returns must be sent to China at the customer's expense. It appears to be a scam or a company that uses deceptive marketing by claiming to be based in London while shipping from China."

The shorts were not any thing like advertised wrong material it was a cheap horrible material nothing like it looked I expected a cotton material not the horrible nylon material sent will not be ordering from them again

I ordered and received two pairs of shorts which although a size larger than I would normally request, (following their size chart details, I ordered 3XL instead of 2XL) they were still too small.
Contacted their customer services requesting return details. Thought it was strange that you have to do this.
My return request was made well within their stipulated 14 day return policy. There was a reply, but they still didn’t send me any return details, just an offer of 75% value of goods if I’d like to order something else, which I most certainly don’t!
I’ve sent two further emails requesting a 100% refund but not received any reply.
Their ‘just reach out’ if you want to return something just doesn’t happen!
Usually, it’s easy to return goods and receive a full refund, but with this company it’s proving to be impossible.
Strange too that they say you have to contact them for return details.
I will never order anything from them again.

AVOID THIS COMPANY
absolute sharks, took ages to arrive only to find leather shoes were plastic, sizing completely wrong and absolutely no contact when trying to return

The shoes arrived yesterday.
I love them. Very comfortable. Having never bought shoes online before, it's a welcome experience.
Many thanks.

I bought these shoes for my holiday and wore them straight from the off. No socks and walked all over the moors and Tors of Dartmoor Devon. Wonderful shoes ,comfy and roomy. Am thinking of buying another pair

Great olive size 11 shoes, very comfortable and supportive and lovely to walk in. Love the olive green colour, laced up and stretchy laces, just pop the shies on like slip ons. Fantastic.