Olympuslondon Omdömen 

I ordered two jackets back in June 2025 told the same as other people will charge a restocking fee….why!!
I returned the items after they eventually gave up trying to get me to accept them at a reduced price! They did seem to be understanding me..I don’t want them!!!
Return by Recorded Delivery like the asked and still not had any communication from them!
Months later realise they are a scam company and I’m never going to get a refund or a reply to my emails!
Shame on you for scamming so many people 😡

AVOID! The company have never sent the jacket I paid for - it said delivery within five days. I had an initial response when I emailed them but now nothing apart from a couple of 'delivery notifications in my email saying 'due to be delivered today' - that was days ago and it hasn't arrived and the tracking hasn't been updated, so I can only assume it's a scam. I will report to Trading Standards but doubt I'll get anywhere. Don't part with your money people!

What awesome service I have received from the Olympus team. I can definitely recommend them. Beautiful product and great service.

Again, fell for Facebook advert and ordered on a whim. Regret my decision as product (jacket) took a long time arrive and was terrible shiny material. Same as other reviewers: despite several requests partial refund offered due to "restocking charge". No address on website for returns (suspect from China) and request for address ignored. Successfully recovered the funds through original payment method (PayPal).

Such great customer service when I ordered the wrong size I emailed Olympus. They replied promptly and sent me the correct size. I love the jackets I ordered and a huge thank you to Claire.

Horrendous company, a complete scam scheme. They charge 30% of selling price for returning an item. So forget about getting your money back. It's been 2 weeks and still is impossible to return. I advised not to buy anything from this store, the quality of the garments is pathetic and the fitting completely wrong, so you will have to return and loose 30% of your money

I came across this product via social media and decided to give it a try, regrettably, without checking the reviews first. I now realise that the negative feedback was entirely justified.

Delivery took several weeks, and when the item finally arrived, I was extremely disappointed with the quality. It bore little resemblance to how it was presented online.

I contacted customer service to request return instructions and a refund, only to be informed that I must return the item via Royal Mail Signed For, and that 30% of the item’s value would be deducted for an “inspection fee.” This policy was not made clear at the point of purchase and feels wholly unreasonable.

I also requested a copy of their complaints procedure and, despite following up, have yet to receive any response.

In short: poor service, misleading presentation, and an opaque returns process. I would strongly advise others to AVOID AT ALL COSTS

Wish I had read the reviews. Stated items delivered but we were away for 3days. Tracking said delivered but no pictures as to were these items were left. Refused refund. No pictures confirming where the items had been left.
Customer servives poor

Reading all their info and then reviews on this site I suspect it is a scam company - similar to Mint London. Based in Asia, sending out poor quality orders or items which are nothing like what’s advertised. Contact your bank and they should help you - I received my money back - I still have the item and advised Mint London to arrange to collect it as it was their mistake sending the wrong one 😄

I wish I had read the reviews before ordering from Olympus London. The company gives the impression of being UK-based, yet the items are actually shipped from China, and the quality is nothing like the images or descriptions advertised.

When I contacted them for a refund, they tried to persuade me to accept store credit or a partial refund, and only after several emails did they reluctantly agree to refund 50%. Despite confirming that the refund had been “processed,” no refund was ever initiated — Clearpay confirmed there was no record of any refund request from the retailer.

Their communication is polite on the surface but feels scripted and evasive, with delays and excuses at every step. I was left out of pocket and extremely disappointed with how the situation was handled.

I’ve since raised a dispute through Clearpay and reported the matter to UK consumer authorities under the Consumer Rights Act 2015.

If I could give zero stars, I would. Avoid this company.

Worst company I have ever used. Ordered clothes which took over 2 weeks to arrive. I had to send several emails. Once arrived items were terrible. Requested a refund and was told could not have one. Informed keep the clothes and have full credit back. I argued but did not get me anywhere. Used the credit been waiting 2 weeks no delivery.

The jacket arrived and is awful quality and looks nothing like the Instagram video. The make it impossible to return, not even supplying an address to return to, trying to fob you off with store credit for 30% and if you push for refund stating they’ll take 30% off for restocking, and items must be returned at own cost by Royal Mail guaranteed delivery. Do not buy from this site.

When you can't find a company info from their website, like where do they base from. You know it's a dodgy company. Nowadays, there are so many ways to check online if a company is legit or not. Please don't be a scum victim.

I am trying to get a refund and my money back. They are hanging on tight to my money, trying to put conditions on the refund of a 30% deduction when the item is faulty and that is not in accordance with the refund policy. Avoid. Disgraceful

I'd give a big fat zero if I could. Ordered a blazer as it looked so good on the model in the video. What has come today is nothing like what I saw, utterly misleading and agree with what everyone else is saying re quality and return. Scammers avoid at all costs!!!

Ordered the jacket. Awful awful awful. Material attacks anything on it. buttons broken. side pockets are super far back so you cannot even use them and too small to then even try and put anything in.

Wish I’d read trustpilot reviews but trusted the 1.9k on Facebook !
Not delivered after over 2 weeks and various emails but having read reviews on here I’m glad not received mine.
Big mistake to trust Facebook reviews another rip off china company

Olympus LONDON is actually China - complete scam. Jacket took ages to arrive and is the worse quality I've seen. As others have said they will not refund and offer store credit - it would cost a fortune to return to China anyway. Do NOT buy from this company. I have thrown money down the drain..

0 if I could give it.
Ordered a couple of jackets, these do not fit properly so requested a refund only to be told, “ return policy for non-faulty items. Returns are accepted, but a 30% restocking fee is applied.” nowhere is the extortionate amount detailed.
I would not recommend this company to anyone - save wasting your money

Awful scamming company! Avoid at all costs!! They sell very poor quality products at inflated prices and refuse returns. They have renamed theirselves repeatedly in order to continue trading/scamming!! AVOID LIKE THE PLAGUE!!