I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After trying several different fresh food options, we have found that our dogs absolutely love your products!! Thank you for making such great Food for our Fur-babies!!!
I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Se mer
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Kontaktuppgifter
USA
- ollie.com
4,6
Utmärkt
11 tn omdömen
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My dog loves Ollie and he is a very…
My dog loves Ollie and he is a very picky eater.
3 april 2026
Omdöme utan inbjudan
Svar från Ollie
We pride ourselves in being picky eater approved. We love having you and your picky eater in our Ollie pack. Please let us know if you ever need any assistance, we're here for you guys every step of the way.
Ollie has employees that are more than…professional
Ollie has employees that are more than helpful in taking care of any issue or problem you might have.
31 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your kind words! It truly means a lot to hear that you’ve had such a positive experience with our team. We always strive to be as helpful and supportive as possible, so knowing we’ve made a difference really makes our day.
We’re always here for you and your pup—please don’t hesitate to reach out if you ever need anything!
McCall was my customer service person…
McCall was my customer service person and she was so helpful! She didn't make me feel like I needed to justify the changes I needed to make. She offered a helpful tip but didn't pressure me in any way! Best customer service I have EVER received!
3 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for the kind review! McCall is one of the best around paws down! You and your pup deserve the very best, and we're happy Ollie can give that to you!
Noticeable Improvement in My Dog’s Health & Energy
I’ve had a great experience with Ollie. Since switching to their fresh food, I’ve seen a noticeable improvement in my dog’s health and energy levels. He absolutely loves the meals and gets excited at every feeding.
The ordering process is super intuitive and easy to manage, and their customer service has been excellent whenever I’ve had questions. It’s clear they focus on quality and making things simple for pet owners.
Highly recommend Ollie if you’re looking for a healthy, fresh, kibble-free option for your dog.
9 februari 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you for the thoughtful review! We’re so happy to hear that your pup is thriving on our fresh meals and bringing that extra excitement to mealtime—it’s one of our favorite things to hear.
It also means a lot that you’ve found the ordering process smooth and our team helpful along the way. We work hard to make fresh feeding as convenient and stress-free as possible.
We’re grateful for your support and for trusting us with your dog’s nutrition. Give your pup some extra love from all of us at Ollie!
Svar från Ollie
Thank you for noticing! We always try to be as commutative as possible. We're happy that you and your pup are loving the Ollie food as much as we do. Thank you for being apart of the pack!
Excited customer
So far so good my fur baby hasn’t tried the food yet but let me tell you she “LOVED” the Jerky beef strips with sweet potato! My darling loved them!
Packinging was very classy dry ice to keep food frozen. Shipping was fast ordered on March 27th packaged delivered on April 1st! Opened one and food looks fresh! 🤞🏾 my baby loves it!
31 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this—it made me smile! 😊 I’m so happy to hear your fur baby is already loving the Jerky Beef Strips with Sweet Potato—that’s definitely a fan favorite!
It’s also wonderful to hear your order arrived quickly and that everything looked fresh and well-packed. We put a lot of care into making sure meals arrive safely and stay perfectly frozen, so that means a lot.
Fingers crossed your darling loves the meals just as much as the treats. Please keep us posted—we’d love to hear what she thinks!
Absolutely the best food ever
Absolutely the best food ever. I've tried everything over the last 7 years my picky husky mix never really cared about food and some times didn't finish his food. Now I can't even finish preparing his bowl and he barks and howls until my ears hurt. I cannot afford the full portion so I do half and mix with his his old food. When I tell you he enhales it, it's bones in almost seconds. I'll go without without before I wouldn't deprive him of such joy. He was a rescue and in 5 homes in a year his first year of life when I found him walking home from parking my truck in NYC. I told the guy he just found his forever home. 9 years later and he happened to come my service dog. You could say we saved each other. So when he actually got excited after all these years for Ollie,while expensive which I get for the great quality of fresh food. The delivery process is also seem less. It comes frozen so from packageing to delivery at your front door the communication is precise. Packageing is amazing and I live in the hot desert sun and with there up to date tracking and packageing it's still frozen when delivered.
1 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this incredible story with us. It truly means the world to hear how much your dog is enjoying his meals, especially after everything he’s been through. The bond you’ve built together is so special, and we’re honored to play even a small part in his happiness and well being.
Hearing that he’s excited for mealtime (and making his voice heard about it!) is exactly what we hope for, especially for pups who have been picky in the past. We also deeply appreciate your honesty and commitment in making it work in a way that fits your routine your dedication to him really shines through.
It’s wonderful to know the delivery and packaging have held up, even in the desert heat. We put a lot of care into that process, and your feedback means so much.
Thank you again for trusting us with such an important member of your family. Give him some extra love from all of us, we’re so lucky to have you both as part of the Ollie family.
I love Ollie!
My pets before switching to Ollie did not love meal time. Food (kibble) would be nibbled at throughout the day even though I’m pretty sure they were hungry. After switching to Ollie they love meal time! I adore feeding my dogs Ollie because I know that it is so healthy and good for them too! Would give 10 stars if I could!
1 april 2026
Omdöme utan inbjudan
Svar från Ollie
Wow—this absolutely made our day, thank you so much! 🐾 It’s incredible to hear how much your pups are enjoying mealtime now. Going from picking at kibble to truly loving their food is exactly what we hope for!
We’re so happy you feel confident in what you’re feeding them—that means everything to us. And “10 stars” in our book is the highest praise we could ask for 😊
Thank you for being part of the Ollie family—we’re so lucky to have you and your dogs with us!
The company was caring about an issue…
The company was caring about an issue to me. They are always there to listen and provide the best guidance for my pup.
1 april 2026
Omdöme utan inbjudan
Svar från Ollie
We love our pack members and their adorable pups! It doesn't matter how big or small the problem is. We're truly committed to make sure you and your pup are taken care of every step of the way.
Not only is the food marvelous but Mikayla rocks!!
Not only is the food marvelous, Makayla will make sure you and your pet or pets are on the right path. I love the point system they have so you know how your children are doing health wise and what to do if there's a problem. She is prompt in getting back to you and stays with you as long as you need her!!!!!
30 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this amazing feedback! It truly means a lot to us. I’m so happy to hear that you’re loving the food and that Makayla has been such a great support for you and your pets—that kind of care and dedication is exactly what we strive for.
It’s wonderful to know the point system has been helpful in keeping track of your pets’ health and giving you peace of mind. And we’ll be sure to pass along your kind words to Makayla—she’ll be thrilled!
We’re so grateful to have you and your “children” as part of the Ollie family 🐾
We love our Ollie.
1 april 2026
Omdöme utan inbjudan
Svar från Ollie
And we love you! Thank you for being the best part of Ollie, please give your pup all of our love!
Svar från Ollie
Wow, that truly means the world to us, thank you for sharing! Choosing Ollie is such a fantastic decision for your dog’s health and happiness. Our meals are made with real, human-grade ingredients and carefully balanced to provide the nutrients dogs need to thrive, supporting everything from digestion and energy levels to a shiny coat and overall wellness. Your dog is so lucky to have you making such thoughtful choices for them. We’re so happy to be part of their journey!
Our dog Recon loves Ollie
Our dog Recon loves Ollie! It has always arrived right on time and is very carefully packed & kept cool, which is pretty important since we live in southern AZ!
1 april 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this—we love hearing that Recon is such a fan of Ollie! 🐾 It’s especially great to know everything is arriving right on time and staying perfectly cool, even in the Arizona heat—that’s so important, and we’re glad it’s meeting your expectations.
We really appreciate you being part of the Ollie family and giving Recon the best!
Svar från Ollie
Thank you for sharing this! We’re so glad to hear your delivery arrived on time as promised. Punctuality is important to us, and it’s wonderful to know it made your experience smooth and easy.
needed to change my items in next…
needed to change my items in next delivery was easily done
31 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your review! We’re really glad to hear that updating your next delivery was quick and easy—that’s exactly what we aim for 😊
We appreciate you taking the time to share your experience, and we’re always here if you need any help with future changes. Give your pup some love from us! 🐾
Easy to open . Murphy likes the food
Delivered on time, was still frozen packaging was excellent
31 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your review! We’re so happy to hear that your delivery arrived on time, stayed frozen, and that the packaging met your expectations—that’s exactly the experience we aim to provide 🐾
We truly appreciate you taking the time to share this, and we’re so glad everything arrived just right for you and your pup!
Allay fears
Brittney helped me feel confidant that I was feeding my sweet girl the best available. She was very knowledgeable of their product and was able to give me ideas for treats for toothless dogs.
30 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this—we absolutely love hearing it! 💛
Brittney will be so happy to know she was able to help you feel confident in what you’re feeding your sweet girl. It means a lot to us that her knowledge and support made a difference, especially in finding the right options for a toothless pup.
We’re so lucky to have her on the team, and even luckier to have you and your pup with us. Thanks again for the kind words! 🐾
Quality food and service
Quality food - both their fresh recipes and baked (which is super convenient), great variety in their dishes, and excellent customer service.
30 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your kind words! 🐾
We’re thrilled to hear that you’re enjoying both our fresh recipes and baked options—having that flexibility and variety is so important, and we’re glad it’s been a great fit for you. It also means a lot to hear that our customer service has made a positive impact.
We truly appreciate you taking the time to share your experience, and we’re so happy to have you and your pup as part of the Ollie family! 💛
Great friendly service!
30 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your kind words! 😊
We’re so glad to hear you had a great experience with our team—friendly service is what we strive for every day. We truly appreciate you taking the time to share this! 🐾
Excellent Support & Customer Service!
My husband & I foster rescues and have found furever homes for 5 dogs in the last year. We recently got 2 new ones and we know how tough their lives have been so we use Ollie’s to give them the healthiest food possible. The day after we put our order in, we saw an advertisement for an additional 10% off from what we’d paid. We tried to cancel the order & reorder but it was too late. I contacted customer support & they quickly responded with kindness & refunded the extra 10%. Ollie’s not only has the best food, they have the best customer service and support. I always recommend them!!!
27 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this—it truly means a lot to us 💛
First, what you and your husband are doing for those pups is incredible. Helping rescues find their furever homes is so special, and we’re honored to be a small part of their journey by providing them with nutritious meals.
I’m so glad our team was able to step in quickly and make things right with that discount—that’s exactly the kind of experience we want every customer to have. Your kind words about both our food and customer support really mean the world to us.
Thank you for trusting us with your dogs and for continuing to recommend us—we’re so lucky to have you in the Ollie family! 🐾
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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