I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After trying several different fresh food options, we have found that our dogs absolutely love your products!! Thank you for making such great Food for our Fur-babies!!!
I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Se mer
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Kontaktuppgifter
USA
- ollie.com
4,6
Utmärkt
11 tn omdömen
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great company always takes care of my…
Great company always takes care of my issues and resolves them promptly my babies love their Ollie's and we can see it. I feel very content knowing we are giving them some of the best fresh food you can buy currently on the market thanks Ollie's and call center team ypu guys are the best!
16 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for the kind words! We’re so happy to hear your pups are loving their meals and that you’ve had great experiences with our team. It means a lot to know you feel confident in what you’re feeding them — that’s exactly what we strive for. Give your pups some extra love from us 💓
Horrible costumer service they…
Horrible costumer service they purposely made the website not possible to cancel the subscription tried to contact them by text by via text but by the time they respond they already shipped another package. THEY WILL NO ISSUE A REFUND!!! I suggest that you contact the bank and make them get the money for them as they are irresponsible!!
16 mars 2026
Omdöme utan inbjudan
Svar från Ollie
We’re really sorry to hear about your experience — we can understand how frustrating this must have felt, especially when you were trying to stop an order in time.
We want to assure you that it’s never our intention to make canceling difficult. Customers are able to manage their subscription directly through their account, including canceling, skipping, or rescheduling orders, and we also send notifications before orders are processed to allow time for changes.
That said, we truly regret that the timing of our response didn’t meet your needs and that this led to an order being shipped when you didn’t want it. We also understand how disappointing it is when we’re unable to offer a refund due to the perishable nature of the product once it has shipped or been delivered.
Your feedback is important, and we’ll absolutely share it with our team as we continue working to improve both our responsiveness and overall experience.
My Pup Stormy loves the food and the…
My Stormy loves the food and the portions are perfect. It comes when they say it is supposed to be delivered.
The dry ice doesn't last but the food is still frozen. They have a good choice of food to pick each month.
13 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for your feedback! We’re so happy to hear that Stormy is loving the food and that the portions and delivery timing have been working well for you.
We also appreciate you noting the packaging — it’s great to hear everything is still arriving frozen as intended. Thanks again for sharing your experience and for being part of the Ollie family! 🐶
The box arrived with dry ice intact
The box arrived with dry ice intact, bars frozen solid. Great!
If I can request the driver ring the doorbell, I will. The text annd email announcing the arrival came several hours later. Just happened to be leaving the house and found the box.
12 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing this! We’re glad to hear everything arrived frozen and in great condition — that’s exactly what we want!
We definitely understand the doorbell request! You can often leave delivery instructions with the carrier to help with that. We also appreciate the feedback on the delay with the notifications and will share that with our team.
Thanks again for your thoughtful review! 🐾
My dog love Ollie ;) he loves kibble the most.
My dog love Ollie ;) he loves kibble mixed with wet food.he is super prickly with food even wet. Don’t like to eat same food so I have to rotate or sometimes I have to cooked for him.
What I like Ollie I never pay any extra fee and fast shipment.
14 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing! We love hearing that Ollie is working well for your picky pup — especially with the mix of kibble and fresh food. Rotating flavors can make such a difference for dogs who get bored easily!
We’re also glad the fast shipping and straightforward pricing have been a great experience for you. Thanks again for being part of the Ollie family! 🐶
Super sweet folks there!!!
13 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much! We’re glad you’ve had a positive experience with our team — we love helping pups and their parents! 🐶
My Pup loves the food and the customer…Friday the 13!
My Pup loves the food and the customer service was excellent. Just be aware if you want to cancel or change your subscription they will send you a link to do that and if you don't respond through the link (I didn't) you will continue to get shipments and be charged (I was). But thanks to a considerate, compassionate staff (Captain!)
We got our refund. Friday the 13th turned out pretty good!
13 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing! We’re glad your pup is loving the food and that our team was able to help resolve everything. We really appreciate your patience and are happy Friday the 13th turned out well after all! 🐶
I had a terrible experience with Ollie
I had a terrible experience with Ollie. I would give it 0 stars if I could. My dog did not like the food, which was a preference, and that's fine. I cancelled my subscription, or apparently just "delayed" my subscription. I never tried to subscribe to begin with since I only did a 2 week trial and then out of no where got an almost $300 charge and a shipment of food that I never approved. Ollie refused to refund me. Terrible customer service and would not recommend.
13 mars 2026
Omdöme utan inbjudan
Svar från Ollie
We’re really sorry to hear about your experience. We understand how frustrating and unexpected that must have felt, especially given the size of the charge.
We do want to clarify that all of our orders are part of a subscription model, and after the initial trial, orders will continue unless they are fully canceled (rather than delayed or rescheduled). We also send notifications prior to processing so there’s an opportunity to make changes before an order is finalized.
That said, we truly regret that this wasn’t clear or didn’t match your expectations, and we’re sorry your pup didn’t enjoy the food. We never want anyone to feel caught off guard or dissatisfied with their experience.
Your feedback is important, and we’ll be sure to share it with our team as we continue working to improve both our communication and overall experience.
Svar från Ollie
Hi Vicki! We are so sorry to hear you are unable to log in to the app. Please email us at caninecare@myollie.com, and we would be happy to further assist.
Ollie’s customer service is always…
Ollie’s customer service is always great, friendly and resolve any issues asap. Both my dogs love Ollie and lick there plates clean every day.
9 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you! We’re so happy to hear your pups love their meals and that our team has been helpful — nothing better than clean plates and happy dogs! 🐶
They go above and beyond just good…
They go above and beyond just good customer service!! We will be customers for as long as we’re blessed with our Harvey!!! He still licks his bowl clean after 2+ years with Ollie 🫶
11 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much! We’re thrilled to hear Harvey is still loving his meals after all these years — happy pups and loyal families like yours make what we do so rewarding! 🐶
Great customer service
Great customer service. Knowledgeable and personable reps. Great product. What more can you ask for?
11 mars 2026
Omdöme utan inbjudan
Svar från Ollie
We’re so glad you’ve had a great experience with our team, and your pups are enjoying the food!
The delivery is always on time
The delivery is always on time. Food is top grade. And we love the quality of service
11 mars 2026
Omdöme utan inbjudan
Svar från Ollie
We’re so happy to hear you love the food and our service — timely deliveries and quality meals are what we strive for! 🐶
Svar från Ollie
We’re glad to hear your order arrived safely and well-packed! 🐾
It noticeably improved Yoshi's life!
First, old Yoshi loves his dinner. Also, In the past 90 days, his fur coat became richer, his chin acne cleared up, his eyes became more lustrous, and his activity level became puppylike. Now if only I could eat it!!
11 mars 2026
Omdöme utan inbjudan
Svar från Ollie
So glad Yoshi is thriving and enjoying every meal — sounds like he’s feeling amazing! 🐶
Tay was great
Tay was great. I felt comfortable asking the questions I had and didn't feel like a bother. Only complaint I have is with the company. I ordered through an ad and was given the promotion of the best shaped bowl and that isn't coming in my box due to availability. The other complaint is there isn't a multi dog discount. I have 7 dogs and would like to be able to afford to have them all on y'alls food.
11 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing your experience, and we’re thrilled to hear that Tay was able to help and made you feel comfortable asking questions — that means a lot to us!
We’re sorry about the bowl promotion not being available and completely understand how disappointing that must be. Regarding multiple dogs, we hear you — feeding seven pups can add up quickly, and we truly appreciate the feedback about wanting a multi-dog discount. We’ll pass this along to our team as we continue to explore ways to make Ollie more accessible for households with multiple dogs.
Thank you again for giving Ollie a try and for sharing your thoughts — we really value it! 🐾
Very very good customer service
Very very good customer service. My ordered came warm and they replaced right away ! And I got a 70% off for my first order
6 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing your experience! We’re thrilled to hear that your order was replaced quickly and that you had a positive experience with our customer service. 😊
We’re also glad you were able to enjoy the 70% off on your first order — we hope your pup loves their meals! Thank you for giving Ollie a try and for taking the time to leave your feedback.
Great food but expensive
Great food but expensive - over $13 per pouch
10 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you for sharing your feedback! We’re glad to hear you and your pup are enjoying the food. We understand that Ollie can feel like a premium option and we truly appreciate your perspective.
We’re always looking for ways to make high-quality, fresh nutrition more accessible and appreciate you giving Ollie a try. 🐾
Ollie delivers when it counts!
What a relief! Our pup Winnie enjoys the variety of the flavors. However, she only eats Ollie. She’s been eating it since eight weeks old. We love it too.It’s very easy to serve and store. As a growing pup It’s become a stable of her everyday diet to continue healthy growth and development through balanced nutrition. We recently ran low as she was going through a growth, spurt and eating more than her usual. It was so easy to go on the app and get a delivery and just a couple days so she had no lapse in her preferred food. Which is essential at her stage of life I was so grateful for the quick delivery service and easy to use app. It wasn’t complicated to switch the delivery date and update her menu.
6 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you so much for sharing your experience! We’re thrilled to hear that Winnie loves Ollie and that it’s become a stable part of her everyday diet. 🐾
It’s wonderful to know our app and delivery service have made it easy to keep her meals consistent, especially during her growth spurt. We really appreciate you trusting us to help support her healthy growth and development — and we’re so glad mealtime remains stress-free for both you and Winnie!
Convenience isn’t worth weight gain & customer service disingenuity
I gave these guys two chances, inexplicably. Twice I used them for a few months. My dog got fat, though I didn’t realize until the second time it was the Ollie that was causing it. The product, aside from that, is ok. Dog likes it. The service is semi- convenient: *as long as you have no problems*, you’re fine. But customer service is slow to resolve issues via email, and it’s not easy to cancel the service.
I somehow got signed up for double orders. I would receive the first and within days receive a notice another was on the way. I thought it was a weird mistake the first time and stopped it in time. The second time I emailed them to stop it and it came anyway while I was out of town. I fussed via email and asked to send it back frozen and unopened. No one answered. I told them to cancel. No one answered. Then I told them I’d been through something similar before and wanted, now that days had passed with no response from them and it was surely no longer frozen, to donate it to a nearby shelter and receive a refund.
They said they had no way to do donations of give refunds. (Aren’t you sick of corporate slipperiness? I am.) They had done this before! They certainly do have a way to do that.
Eventually I got hold of them. They cancelled my account fully and refunded the extra order, but not until after they’d tried aGaiN to toe the same disingenuous line that they don’t do refunds or have a donation process but “we’re happy to give you a coupon for your next order!” Ugh.
If the food was a product that didn’t cause my dog weight gain
And
If the company didn’t, shall we say, skirt straightforward communication
Or
(Most importantly),
If they’d just resolved the issue quickly the first time
Then
The convenience might have kept me on the chain.
It’s not worth it. (Also it’s not cheap)
10 mars 2026
Omdöme utan inbjudan
Svar från Ollie
Thank you for taking the time to share your experience. We’re really sorry to hear about the frustration you ran into with the extra order and the delay in communication — that’s certainly not the experience we aim to provide. We’re glad our team was ultimately able to connect with you, cancel the account, and process the refund, but we understand how the earlier delays made the situation more frustrating.
Your feedback is truly appreciated and will be shared with our team as we continue working to improve both our service and communication. Thank you again for giving Ollie a try and for sharing your honest feedback. 🐾
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