Oliver Peoples Omdömen 

My One Star should be a Minus Star.
I would never order frames from this company again.
I ordered frames (no lenses) a month ago. They were shipped from Italy to the U.S. more than three weeks ago.
I do not receive updates from the company on the delivery, but receive a new email every other day wanting to sell me other frames.
When I call to check the shipment the company cannot even find the order.
Terrible company.

Three years ago, I had a pair of glasses made with Oliver Peoples frames. The lenses are really expensive, at €600 each, which makes the glasses really expensive. The frames are the Gregory Peck model. Very nice, but really poor quality. There are white deposits from the plastic that mar the frames. You can scrape them off, but you have to do it every year. OP says it's not covered by the warranty. The hinges also have to be constantly adjusted. I'm going to give the retailer a piece of my mind. Really sad for a supposed premium product. NOT recommended.

Another great experience at Oliver Peoples, Sloane Street, London where Diana spent a generous amount of time talking me through the various options available for some new glasses for an upcoming world trip. Her product knowledge was right up there with the best and, as is always the case with this extremely well run store, the level of customer service was above and beyond. Well done Oliver Peoples for focusing so intently on top quality customer service and thank you Diana for steering me in the right direction with my purchases ! :) As a customer for more than eight years and multiple pairs of reading and long distance glasses and sunnies I will be back next time round !

Beware – Untrustworthy Business Practices

I purchased frames and lenses from the Houston location and was charged the full amount immediately, even though no valid eye prescription was provided. I later discovered that my prescription had expired and it will be two months before I can see my ophthalmologist. I contacted the store right away to cancel the order, but they refused, citing a questionable “cancellation policy.”

Corporate customer service has been equally unhelpful — they can’t even locate my order, despite my credit card being charged. As of now, I have received no refund and no resolution.

This experience has been deeply disappointing. Unless they correct this and issue a refund, I’ll be sharing my experience across every relevant consumer and review platform to warn others.

What brilliant customer service. Placed order for sunglasses and for some reason , it showed they were delivered, but did not receive. I emailed customer service and within 12 hrs had a reply. They dealt with it with no fuss , and received another order within a week. Well done and will definitely use again 👍

Terrible customer service to resolve my warranty issue since August 1 and the issue is still not resolved. I had been calling more than 10 times to Customer Service care.
I requested to speak to a manager and have been on hold for more than 30 minutes.

I would not buy caution and advise people to avoid Oliver Peoples products.

Time wasters. I've been to stores before and not had any issues but online experience was a total disaster. After you place your order they will request a copy of your prescription and PD number via email, the emails are poorly written and they will not deviate from a script, they asked me to go to a optician to get a PD number. I went to three opticians who all said no optician would give you a PD number unless you buy glasses. I can't imagine oliver peoples employees do not know this. I complained, they said someone would ring me, they did not. Took 4 weeks for the glasses to arrive. I complained again and just got a ridiculous email saying sorry, hope you are satisfied with your glasses.

Ho comprato un paio di occhiali OP da Salmoiraghi e Viganò, modello Roger Federer (top di gamma da 400€ solo montatura). Dopo un mese una astina perdeva la parte in gomma (prontamente sostituita da Salmoiraghi). Dopo 7 mesi tutte le cromature delle astine (interne e plastificate) e quelle degli attacchi delle stesse all'occhiale, si stanno riempendo di ossido verdognolo....assurdo!Mai successo anche con montature di fascia molto più bassa. Mi cambieranno ancora le astine ma credo che OP debba rivedere la qualità dei materiali.

Extremely bad customer service. I am waiting almost three weeks for a return label for two orders and everyday I get promises but no return labels. The glasses are really expensive and you would expect a smooth return proces. Not at all! I won't recommend to buy glasses by Oliver Peoples.

I ordered from Oliver Peoples with high expectations, but the entire experience has been extremely frustrating and disappointing. Despite placing my order months ago, I have still not received the items, and the handling of the situation by their customer service has been shockingly poor.

The courier used, GLS, never attempted delivery — there was no knock at the door, no card, no SMS, no email, and no prior notice that someone even needed to be home. I was home every day during the supposed delivery window. This alone raised serious doubts about whether any delivery attempt was actually made.

Worse still, there was very limited communication from Oliver Peoples throughout. I had to chase multiple times just to get any form of acknowledgment. When I asked for the package to be redelivered using a different courier, ideally with express shipping to avoid the same issue, I was met with generic responses and no resolution.

Despite detailed explanations, I was told by Emily (customer service) to “contact GLS myself,” which is completely inappropriate — especially when GLS never provided any tracking updates or contact points to begin with. After days of silence, I’ve now received a refund with no clear confirmation or explanation, and certainly no apology or accountability.

I had to escalate my concerns and even warn that I’d pursue a payment dispute, as I had not received the goods I paid for.

Overall, I expected far better from a luxury eyewear brand. The lack of professionalism, follow-through, and transparency from both Emily and Lucia was appalling. I will not be ordering from Oliver Peoples again.

Have contacted twice about a return process and query, I haven’t heard back either time. The items are very expensive and this is not the level of customer service I would expect for the price point.

I spent $496 on a pair of sunglasses that snapped at the hinge just over a year later. When I contacted the company, they told me it was out of warranty and offered no support. For that kind of money, I expect better quality and customer service. Definitely won’t be buying from this brand again

@Rocco Basilico CEO for Oliver Peoples - you should be interested that your customer service and processes are beyond dreadful and this is tainting your brand.

Having just spent £750 on two pairs of frames to try based on your "easy returns process", I have spent hours on multiple calls, emailed different teams only to repeatedly receive the same message "we are waiting for your order to be aligned".. I contacted your company.

If I do not receive a returns label soon, I will contact Watchdog in the UK under the consumer act as I have bought in good faith based on your returns policy.

I wanted to take a moment to express my appreciation for the outstanding customer service I received during my recent visit to your store, Olives 575 Madison ave. Specifically, I would like to commend the young lady for her exemplary assistance.

From the moment I entered, Bridget from the Olives people greeted me with a warm smile and was eager to help. She took the time to understand my needs and provided knowledgeable recommendations that made my shopping experience enjoyable and stress-free. Her patience and attention to detail were evident, and it was clear that she genuinely cared about helping me find the perfect spectacles.

Bridget's positive attitude and professionalism truly stood out; very outstanding, and I left the store feeling valued as a customer. It’s more opticians like this that we need more like her that make shopping at Olives people the best experience and a pleasure!

Thank you for fostering such a supportive and customer-focused environment. I look forward to my next visit! Ms EB

thank you very much to Mr. Jithin at your store Kurfürstendamm in Berlin ! after some struggle and difficulties with the frame I had great and very kind and professional help in solving the problem.

At the store in King of Prussia, PA, Katie was fantastic. She immediately made us feel welcome with a warm greeting. Moreover, she understood my concerns about how the glasses would be made and how I hoped they could look as thin as possible, without a "frosted ring edge" around the lenses. She empathized with my concerns and reassured me. She directed me to the Japanese acetate lenses, which were even nicer than the rest. I narrowed it down to four frame options, and Katie weighed in in the most helpful way. She understood that I wanted a bit of panache but not to wear frames that distracted from my face. Katie made me feel heard and understood. She asked about insurance, which I didn't realize that I had, and she saved me some out-of-pocket costs. Eyeglass frames are about style, a look. But what really matters is the in-store experience and the finished spectacles. Katie made me feel appreciated and confident that the glasses would be to my liking. I was very impressed with Katie and with Oliver Peoples for a great selection... and for hiring Katie.

Inkompetenter überteuerter Laden. Hier weiß die rechte Hand nicht was die linke Hand tut. Bestellungen dauern ewig lang, und werden dann doch nicht ausgeliefert. Wo die teure Lieferung ist? Das kann mir niemand sagen. Telefonische oder Online-Kundenbetreuung: null. Es sollte eher Oliver Pöbel heißen.

Ho comprato presso Salmoiraghi e Viganò un occhiale OP Cary Grant da vista (valore euro 849) e dopo poco più di 2 anni le lenti sono completamente rovinate nell'antiriflesso, con occhiali da sostituire. Il Customer service mi ha scritto che "il motivo sta nell'usura dell'occhiale".

Went to Sloane Street store, London, where I had great service. Special mention of the manager, Tessa Forde, who tested my eyes at extremely short notice with great charm, before helping me choose my frames wisely ... and this was her first day of working there!! Sales assistants, Reshma and Sam, added lots more to an already great experience. Brilliant!

Umtausch-Link auf der Website funktionierte nicht. Support-Hotline antwortete nicht. Als es dann schließlich funktioniert hat, wir der Eingang der Rücksendung nicht bestätigt. Rückerstattung ist nach 14 Tagen noch immer nicht erfolgt. Schriftliche Anfragen werden mit KI-generierten und nicht hilfreichen Standardtexten beantwortet. Supr schlechter Service. Angekündigte Feedback-Mails kommen nicht.