I love OKAs homewares and had a great experience in the Tunbridge Wells store with much help and advice from Noel (probably not spelt correctly!). She was patient and knowledgeable and showed me sever... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Suzanne was so helpful & patient. I had trouble deciding what pattern went with the other & she immediately knew how to make it work, the cushions in my bed look gorgeous . She was very helpful with m... Se mer
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OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... Se mer
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I had a reply to a previous review but cannot reply to it. It wasn’t about the code having expired which I hadn’t realised or that it was online but that the Manager didn’t know what I was talking... Se mer
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Företagsinformation
Skrivet av företaget
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Kontaktuppgifter
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, Storbritannien
- +44 1892 240403
4,8
Utmärkt
260 omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant service
Brilliant service. Very helpful and gift wrapped my gifts. Thankyou.
2 november 2026
Svar från OKA - Tunbridge Wells
Dear Janice
Thank you for taking the time to share your lovely feedback. We are delighted to hear that you received such excellent and attentive assistance during your visit to our Hoopers concession, and we will be sure to pass your kind comments along to the team.
Warm regards
OKA
Svar från OKA - Tunbridge Wells
Dear David,
Thank you for your lovely feedback. We're delighted that you enjoy our products and that our Tunbridge Wells team provided such friendly and professional service.
We'll be sure to share your kind words with the team, and we look forward to welcoming you back soon.
Kind regards,
OKA
Christian and Suzanne were the two members of staff who helped me.taff who…
The two members of your staff who helped me with my purchases were knowledgeable, courteous and extremely efficient. They were exemptary in all areas of customer service.
They produced a wonderful transformation to my sitting room.
Excellent embassedors for OKA
19 oktober 2026
Svar från OKA - Tunbridge Wells
Dear Judith,
What wonderful feedback! We're delighted that Christian and Suzanne provided such exceptional service and helped you achieve a beautiful transformation of your sitting room.
It's especially rewarding to hear how much you valued their knowledge, professionalism and care. We'll be sure to share your lovely comments with them and the Tunbridge Wells team.
Thank you for taking the time to recognise their efforts, and we hope you enjoy your beautifully refreshed space.
Kind regards,
OKA
Great product great service !
The sales person went out of her way to check we were happy with the look of the product and showed us how to assemble it without rushing us to the sales desk. The lamp stand and shade are now in our home and look even better than we hoped. Very happy.
26 oktober 2026
Svar från OKA - Tunbridge Wells
Dear Maureen
We are absolutely delighted to hear that you had such a wonderful shopping experience and felt well looked after without any rush. It is fantastic to know that your new lamp stand and shade look even better in your home than you had hoped. Thank you so much for sharing your lovely feedback, and we hope you enjoy your new pieces for many years to come.
Kindest regards
OKA
Svar från OKA - Tunbridge Wells
Dear Anna
Thank you for taking the time to share your lovely feedback. We are delighted to hear that you are pleased with the excellent quality of our items and found our team so supportive.
Your kind words mean a lot to us, and we will be sure to share your compliments with the team. We hope to welcome you back again soon.
Warm regards
OKA
Really helpful and knowledgeable staff
I love OKAs homewares and had a great experience in the Tunbridge Wells store with much help and advice from Noel (probably not spelt correctly!). She was patient and knowledgeable and showed me several items which have gone onto my Christmas wish list.
22 oktober 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Customer,
What lovely feedback! We're delighted that you enjoyed your visit to our Tunbridge Wells store and received such helpful and knowledgeable advice.
Thank you for your kind words. We hope some of those beautiful pieces on your Christmas wish list find their way into your home!
Kind regards,
OKA
As always I received the best service…
As always I received the best service from Nawel and Chris at Oka in tunbridge wells yesterday. Beautiful products and 1st class professional service. Highly recommend
23 oktober 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Natalie,
What wonderful feedback! It's lovely to hear that Nawel and Chris continue to make your visits to our Tunbridge Wells store so enjoyable.
We'll be sure to share your kind words with them. Thank you for your continued support and recommendation.
Kind regards,
OKA
Helpful staff and good quality products.
17 oktober 2026
Svar från OKA - Tunbridge Wells
Dear Mrs Wildman,
We're delighted to hear that you're happy with our products and the service received at our Tunbridge Wells store.
Thank you for your kind feedback. We'll be sure to pass it on to the team, and we hope to welcome you back again soon.
Kind regards,
OKA
A positive shopping experience.
As always assistants are friendly and helpful, making the new arrivals for Christmas look amazing ! Beautiful well made furniture, soft furnishings and all the extras you don't need but must have !!
13 oktober 2026
Svar från OKA - Tunbridge Wells
Dear Eleanor,
What lovely feedback to receive. We're delighted that you continue to enjoy visiting our Tunbridge Wells store and that our Christmas displays have caught your eye.
We'll be sure to pass your kind words on to the team, and we hope to welcome you back again soon.
Kind regards,
OKA
We were looking at artificial flowers…
We were looking at artificial flowers and wondering what’s to select when a very talented, helpful assistant , Suzanne, in Hoopers offered to help us.
17 oktober 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Christina,
We're delighted to hear that Suzanne was on hand to help you during your visit to Hoopers.
It's lovely to know her expertise made a difference, and we'll be sure to pass your kind feedback on to her and the Tunbridge Wells team.
Kind regards,
OKA
Excellent customer service
I was looked after so well and given great advice on the dining table I wished to purchase.
Simona squillacioti was amazing.
Helped me with a great purchase.
Very professional yet friendly and very attentive and understood to what I needed.
Thank you Simona
9 oktober 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Harvi
We are delighted to hear about your fantastic experience and that you received such attentive, expert guidance while choosing your new dining table. It is wonderful to know that you felt so well looked after by Simona and that the advice she provided helped you find the perfect piece for your home. Thank you for taking the time to share your kind feedback with us, and we hope you enjoy your new purchase for many years to come.
Best wishes
OKA
Thank you Suzanne at OKA Tunbridge Wells for a wonderful shopping experience.
I would give 10 stars. A great customer centred store, with the beautiful items. It was a delight to be helped by Suzanne, who was enthusiastic, patient and friendly.
It will be my go-to shop, whenever I need a treat or to give a gift.
Thank you from a very happy customer.
14 oktober 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Mrs Stevens
Thank you so much for such a wonderful 5-star rating. We are thrilled to hear that you had such a delightful experience at our Tunbridge Wells store and felt so well taken care of by Suzanne. Knowing that our store will be your top choice for future gifts and treats means the world to us, and we look forward to welcoming you back again soon.
Best wishes
OKA
Simona was incredibly helpful at the…
Simona was incredibly helpful at the Hoopers store in Tunbridge Wells. Great service
4 oktober 2026
Svar från OKA - Tunbridge Wells
Dear Hillary
Thank you for taking the time to share your lovely feedback. We are delighted to hear that you received such excellent and attentive assistance during your visit to our Hoopers concession, and we will be sure to pass your kind comments along to Simona and the team.
Warm regards
OKA
What A Team
The sales advisors at Oka Tunbridge Wells are superb. I was welcomed by Suzanna using my name,Diana, although we had only met once. Great plus. Then Chris saved my bedroom decor !!!!! I was finding it so difficult to make my intense wall colour work with the rest of the room. Fear not Chris worked wonders. New cushions, new throw and masses of expertise and vision. Chris has superb taste and vision. He and his lovely team are such an asset and they deliver the Oka design vision to every customer. I would have been so proud to have such a team working with me back in the day
6 oktober 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Diana
Thank you so much for sharing such a wonderful review of your recent store visit. It is delightful to hear how welcoming the team was and how Chris's design guidance helped transform your bedroom decor. Finding the right accents to complement vibrant wall shades can be a challenge, so we are thrilled that the advice, new cushions, and throw brought your vision to life so beautifully. Your kind words about the store's dedication and expertise mean a great deal to us, and we will be sure to share your generous praise with the entire team.
We appreciate your support and look forward to welcoming you back soon.
Warmest regards
OKA
Nawel - Excellent customer service
When I came into the shop the item I was looking for wasn’t available. Nawel called me when it had come into stock and we went and purchased. Personal service like that doesn’t really exist anymore and as a result was able to purchase from our local Hoopers rather than online or in London .
3 oktober 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Bruce
We appreciate you taking the time to share your feedback. We are happy to hear that Nawel was able to notify you as soon as your requested item arrived in store. Providing attentive and helpful assistance is very important to us, and we are glad that this effort saved you a trip elsewhere. Thank you for choosing to shop with us, and we look forward to welcoming you back again soon.
Warm regards
OKA
The sales team were extremely helpful
The sales team were extremely helpful, knowledgeable and understanding 👏
29 september 2026
Svar från OKA - Tunbridge Wells
Dear Mr Marsh
We are delighted to hear that you had such a wonderful experience with our Tunbridge Wells team. It is fantastic to know that their guidance and supportive service made such a positive impression on your visit. Thank you so much for taking the time to share your kind feedback, and we look forward to welcoming you back again soon.
Best wishes
OKA
Love Oka. Love the team at Hoopers, Tunbridge Wells
I’m a regular and loyal customer to Oka in Hoopers, Tunbridge Wells (the joke is my home looks like one of your showrooms).
I love your style and items across all ranges, but I’m just as impressed with the team in store.
They are each and all unerringly helpful, charming, professional and good humoured.
1 oktober 2026
Svar från OKA - Tunbridge Wells
Dear Fiona
Thank you so much for your wonderful feedback and your continued loyalty. We are absolutely delighted to hear that your home reflects our style and that you love our collections so much.
It is equally fantastic to know that the team makes such a positive impression during your visits. We will be sure to share your gracious compliments with them, as they will be thrilled to hear how much their warm, professional, and cheerful service means to you.
We truly appreciate your support and look forward to welcoming you back again soon.
Best wishes
OKA
Svar från OKA - Tunbridge Wells
Dear David,
We’re so pleased to hear that you received great service and helpful advice from our Tunbridge Wells team.
Thank you for your kind feedback.
Kind regards,
OKA
Suzanne was so helpful & patient
Suzanne was so helpful & patient. I had trouble deciding what pattern went with the other & she immediately knew how to make it work, the cushions in my bed look gorgeous . She was very helpful with moving chairs around in the shop so I could see a different pairing with the dining table. Overall she made the whole experience more slick & made me feel confident with my choices. Which when you are paying a lot of money for something can be very helpful & less stressful. Thank you again Suzanne at Hoopers Oka department. From Sarah Baxter .
3 oktober 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Sarah,
What lovely feedback for Suzanne.
We’re so pleased she was able to help bring everything together and make you feel confident in your choices. It’s wonderful to know her patience and advice made the experience less stressful, and we’ll be sure to pass your kind words on to her.
Kind regards,
OKA
Svar från OKA - Tunbridge Wells
Dear Linda,
We’re delighted to hear that Suzanne looked after you so well in our Tunbridge Wells store.
We’ll be sure to pass your lovely feedback on to her and the team.
Kind regards,
OKA
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