Friendly knowledgeable staff. Nothing too much trouble. Very good stock levels. Please recognise Chris and Simona for their excellent customer service. Shop always looks well kept and tidy. Nice lam... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The staff are very knowledgeable and are great at design and colour pairing so can really help you with your purchase to get it just right. It’s often Simona that helps me but the others are great too... Se mer
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We are regular customers and would like to thank Simona & Ursula for their exceptional service and advice. OKA are very lucky to have them representing your brand.
OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... Se mer
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Företagsinformation
Skrivet av företaget
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Kontaktuppgifter
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, Storbritannien
- +44 1892 240403
4,7
Utmärkt
198 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Loyal customer
We are regular customers and would like to thank Simona & Ursula for their exceptional service and advice.
OKA are very lucky to have them representing your brand.
1 augusti 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Christian at the Tunbridge Wells store…
Christian at the Tunbridge Wells store is always so
welcoming and so helpful .
24 juli 2026
Svar från OKA - Tunbridge Wells
Dear Pamela
Thank you for taking the time to share your wonderful feedback. We are so pleased to hear that you consistently receive such a warm welcome and helpful service from our team member at the Tunbridge Wells store.
We appreciate you choosing us and look forward to your next visit.
Best wishes
OKA
The staff are very knowledgeable and…
The staff are very knowledgeable and are great at design and colour pairing so can really help you with your purchase to get it just right. It’s often Simona that helps me but the others are great too!
30 juli 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Customer
We are so pleased to hear that Simona and her team always provide such knowledgeable and helpful assistance with your purchases. It's wonderful to know that their design and colour pairing expertise helps you find exactly what you are looking for.
We truly appreciate your kind words, which we will be sure to pass on to our Tunbridge Wells team, and look forward to your next visit.
Warm regards
OKA
Friendly knowledgeable staff
Friendly knowledgeable staff. Nothing too much trouble. Very good stock levels.
Please recognise Chris and Simona for their excellent customer service. Shop always looks well kept and tidy. Nice lamp displays.
30 juli 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Charlotte
Thank you for taking the time to share such a wonderful review. We're thrilled to hear about your positive experience with our team in our Tunbridge Wells concession, and we'll be sure to pass your kind comments on to the team. Your feedback means a great deal to us, and we look forward to welcoming you back again soon.
Best wishes
OKA
Simona was very helpful and friendly
Simona was very helpful and friendly.
I am happy with the purchase she has recommended.
28 juli 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Natalya
Thank you for taking the time to share your lovely review.
We're delighted to hear you had such a positive experience with Simona in our Tunbridge Wells store, its lovely to hear that you found her so friendly and helpful and are pleased with your purchase that she recommended.
We hope that you will visit us again soon.
Kind regards
OKA
Very helpful assistant who packaged…
Very helpful assistant who packaged purchase and kept it whilst we finished shopping.
24 juli 2026
Svar från OKA - Tunbridge Wells
Dear Jenny
We're delighted to hear that our team provided such helpful and friendly service, and assisted you with your purchase. It's wonderful to know that your shopping experience at our Tunbridge Wells store was a pleasure.
Thank you for taking the time to share your experience.
Kind regards
OKA
Chris and Simona in the Tunbridge Wells…
Chris and Simona in the Tunbridge Wells store were so helpful and generous with their time and expertise. They advised me on what would work best in my lounge and helped me make the right choices. A credit to Oka
18 juli 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Vivienne and Fiona
Thank you for your wonderful feedback. We're delighted to hear about your positive experience at our Tunbridge Wells store. We'll be sure to pass your kind words on to Simona and Chris, who will be thrilled to hear them. We're so pleased they were able to assist you in making the right choices for your lounge.
We truly appreciate your support and we hope you enjoy your beautiful new furniture for many years to come.
Best wishes,
OKA
Thank you Simona
Simona in the Hoopers brach of Oka in Tunbridge Wells was such a great help with a recent purchase. Thank you.
10 juli 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Kama
Thank you for your wonderful feedback. We are thrilled to hear about your positive experience and your generous comments regarding Simona. Delivering attentive and helpful service is something we greatly value, so it is especially rewarding to receive such kind feedback.
We truly appreciate your feedback and hope to welcome you back again soon.
Best wishes
OKA
Chris from the Tunbridge wells store…
Chris from the Tunbridge wells store was a great help to me this week.
I called ahead and told him I was coming to buy 4 garden chairs and when I arrived, he had them waiting for me.
It was a hot day, but he happily helped me load them into the car , and then gave me a parking token .
He was very helpful and pleasant.
6 juli 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Charles,
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Chris at our Tunbridge Wells store.
It’s lovely to know he had everything ready for your visit and was able to help make the collection so smooth. We’ll be sure to pass your kind words on to him and the team.
Kind regards,
OKA
Stand
The staff at Hoopers did not arrange for anyone to carry the item to my car as it was not in their car park.
i did not wish to move my car as I would have lost my parking space.
The stand works very well in our hall.
24 juni 2026
Svar från OKA - Tunbridge Wells
Dear Customer
We appreciate your feedback regarding the assistance with your purchase and we understand your concern about moving your car and losing your parking space.
Thank you for your support and we're happy to hear the stand works well in your hall.
Kind regards
OKA
Customer service in the Tunbridge Wells…
Customer service in the Tunbridge Wells branch is first class. Lovely people and so obliging. It's a pleasure to shop there!
30 juni 2026
Svar från OKA - Tunbridge Wells
Dear Customer
Thank you for your generous feedback. We're delighted to hear that you had such a first-class experience in our Tunbridge Wells store, it's wonderful to know the team always make your visits such a pleasure.
We truly appreciate you taking the time to share your experience.
Best wishes
OKA
Svar från OKA - Tunbridge Wells
Dear Ms Cooper
Thank you for your lovely review. We’re delighted to hear you received such helpful service from our team at Hoopers in Tunbridge Wells. Your kind words will be shared with the colleague who assisted you.
Kind regards,
OKA
Svar från OKA - Tunbridge Wells
Dear Jane,
Thank you for taking the time to leave your review. We're delighted to hear that you found the team at our Tunbridge Wells store so lovely and helpful.
We'll be sure to share your kind feedback with the team, who will be pleased to know their service was appreciated.
Thank you again for your support, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
Great Products / Great Salespeople
Great Products of extremely high quality and design ethos… excellent sales staff who are extremely helpful and accommodating
6 juni 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Dan,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you appreciate the quality and design of our products and that the team at our Tunbridge Wells store provided such helpful and accommodating service.
We'll be sure to share your kind feedback with the store team, who will be thrilled to know they made such a positive impression.
Thank you again for your support, and we look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
I found the assistance I received…
I found the assistance I received second to none. Very helpful but not overbearing. Helped with colours and I will certainly be back for some more. All the assistants could not have been better. A very pleasant experience.
6 juni 2026
Svar från OKA - Tunbridge Wells
Dear Mr Cash
Thank you for your fantastic review. We’re so pleased to hear that your recent experience at our Tunbridge Wells store was such a positive one. It’s wonderful to know that the team provided the care and attention needed to make your visit enjoyable.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Ive recently purchased an olive green…
Ive recently purchased an olive green linen chair for my hall. I love it and it looks fantastic with a the Rander ceramic stool next to it in spruce and yellow. Simona, the manager, at Tunbridge Wells suggested the chair as its not too large. It fits the space perfectly and Simona recommended the colour of the stool, the two look amazing together. Fantastic service from Simona, she’s very personable, she has an amazing eye for design and above all she gives an honest opinion. Thanks for all your help Simona and her team in Tunbridge Wells.
25 juni 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Janet
Thank you for your wonderful review.
We’re delighted to hear that your visit to our Tunbridge Wells store was such a positive and personal experience. It’s always rewarding to know our team delivers the friendly and knowledgeable service we aim for, and we will be sure to share your kind words with Simona.
We are so pleased that your new armchair and rander ceramic stool are a perfect match and fit nicely in your hall.
We truly appreciate your support and we hope you enjoy your beautiful new furniture for many years to come.
Best wishes,
OKA
We would have given 5 stars
We would have given 5 stars as Oka as a company we had no complaints however the delivery company they use were not great and we had issues as the item we ordered was a 3 man delivery but only 2 arrived and the item in all it's packing was too wide to go through any doors (standard width) and the delivery guy's informed me they are not allowed to unpack the item unless it's inside the property but obviously it wouldn't fit through the doors so they took it away! I had booked a day off to receive it as well! A 2nd delivery date was agreed and again only 2 guys turned up, they weren't aware of having to take the items out of the packaging but were happy enough to do so and delivered and assembled the item, I have to say they did a great job but did struggle with just the 2 of them due to the weight of the item.
8 maj 2026
Svar från OKA - Tunbridge Wells
Dear Mr Conroy
Thank you for taking the time to share your experience.
We are sorry to read of the problems you have encountered with delivery of your order and are pleased that, on the second attempt, you received your order and we hope that you are happy with your purchase.
Your feedback is invaluable in helping us uphold the high level of service our customers should expect from OKA.
Kind regards,
OKA
Excellent customer service from Nawel at Tunbridge Wells
Excellent customer service from the Tunbridge Wells store. I wanted new cushions for my lounge and with the huge selection of colour was unable to decide what would complement my lounge scheme. Nawel came to the rescue and took time to help me choose cushions in colours that complemented it pefectly.
5 juni 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Claire,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Nawel was able to assist you and make the process feel much easier. We'll be sure to pass your kind comments on to Nawel and the Tunbridge Wells team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Delighted
Yet another great experience with Oka Tunbridge Wells. I ordered the off White Valence and arranged for it to be delivered to the store. It is excellent quality and worth the extra cost as against cheaper versions available at other outlets.. Hangs beautifully.
The delivery cost of £20 to the store was a little jarring but was offset by the quality of the product. Thanks Christian.
3 juni 2026
Svar från OKA - Tunbridge Wells
Dear Diana
We are absolutely delighted to hear that you are so pleased with your valance, and that Christian was able to support you so well throughout your visit.
We greatly appreciate your kind words and look forward to welcoming you again soon.
Warm regards,
OKA
I have been shopping with Oka for…10 years.
I have been shopping with Oka for several years. For the last two years Simona at the Tunbridge Wells store has been helping me with my purchases. I would like to provide specific feedback on the service given by Simona.
Simona gives exceptional service. She shows genuine interest and curiosity about my interior design projects. She takes time to find out about my requirements and her in depth knowledge of Oka products mean she is able to make valuable suggestions. The shopping experience feels like a real collaboration.
Her calm and patient demeanour means I never feel pressure to buy and am always happy with my purchases. Thank you Simona.
6 juni 2026
Omdöme utan inbjudan
Svar från OKA - Tunbridge Wells
Dear Wendie
Thank you for your fantastic review. We are truly delighted to hear about your positive experiences at our Tunbridge Wells store, it's wonderful to know that Simona has enhanced your purchasing experience and provided the care and attention needed to make your visits enjoyable.
We really appreciate you choosing to shop with us and for your continued support.
Warm regards
OKA
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