The staff at Oka Chelsea have gone above and beyond to help us throughout the purchase and delivery of our sofa From being flexible with how long they would need to hold the sofa in the warehouse f... Se mer
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Det här tycker kunderna
Ross was an amazing help to us today - the best service we've received in an OKA store to date. He was friendly and very knowledgeable - providing considered, honest and good advice - allowing you to... Se mer
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From start to finish the customer service was excellent. Holly and team at the Chelsea store have gone above and beyond to support our sofa purchase and delivery. Couldn’t recommend Oka enough!
Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... Se mer
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Företagsinformation
Skrivet av företaget
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Kontaktuppgifter
155-167 Fulham Road, SW3 6SN, London, Storbritannien
- +44 20 7581 2574
4,5
Utmärkt
336 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Holly and Ross are fantastic
22 mars 2026
Omdöme utan inbjudan
Svar från OKA - Chelsea
Dear Maurits,
Thank you for your review. We’re so pleased to hear about your experience in our Chelsea store, and we’ll be sure to pass your kind feedback on to Holly, Ross and the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Amazing Staff at Chelsea Store
I visited the Chelsea store and the staff could not have been more helpful.
I was on foot and the beautiful lamp I bought came in a huge box that would have been difficult to carry. The staff were so helpful in taking it out of the box, packaging it carefully and putting it in a bag so I could carry it home easily on the tube.
Quite a lot of bother for them but done with a smile. Amazing service
28 februari 2026
Svar från OKA - Chelsea
Thank you for sharing your experience. It’s great to hear how the Chelsea team supported you, those small extra touches really do make a difference. We’ll be sure to pass your kind words on to them.
We hope you’re enjoying your new lamp and look forward to welcoming you back again soon.
Kind regards,
OKA
Local store 'pick-up' and cost of delivery
Slowness of delivery to local Chelsea store and the fact that I have had to pay £10 delivery for a 'pick up from store' purchase
6 mars 2026
Svar från OKA - Chelsea
Dear Nancy
Thank you for taking the time to share your feedback. We are sorry to hear of your recent experience and disappointment with our click and collect charges.
We have recently updated our delivery pricing to a tiered system across all services, including Heavy, Fragile, Parcel, and Click & Collect. This change was introduced to better reflect the real costs associated with picking, packing, special handling, and transporting items — costs that have risen significantly due to increased wages, employment costs, and fuel. Even with these adjustments, we continue to subsidise a considerable portion of the overall delivery cost.
We do appreciate your feedback and hope that you are happy with your purchase.
Kind regards
OKA
Underwhelming Customer Support
My experience with the sales team was unexpectedly difficult. When a brand positions fairly standard products at a premium price point, the customer experience should be exceptional — and in this case it simply wasn’t.
19 februari 2026
Svar från OKA - Chelsea
Dear Ali,
Thank you for taking the time to share your feedback. We are sorry to read that your recent experience did not meet your expectations.
Having reviewed the order, we can see that our teams have been in contact with you throughout regarding the delivery issue, which unfortunately resulted in the parcel being returned and refunded. Following this, our store team also assisted in locating additional stock from another location and arranged a new order should you wish to proceed.
While we regret that the overall experience felt underwhelming, we would like to reassure you that our team has been actively supporting you to resolve the matter.
Kind regards,
OKA
Outstanding advice and service provided…
Outstanding advice and service provided by Salvo at the Chelsea store this morning. I was very impressed that by the time I arrived home there was an email already in my inbox requesting me to book a delivery date which will be Wednesday 11th March. Such excellent and prompt service - thanks OKA
8 mars 2026
Omdöme utan inbjudan
Svar från OKA - Chelsea
Dear Ms Lane
Thank you for your lovely review. We are delighted to hear about your positive experience at our Chelsea store and your wonderful comments about Salvo, it's lovely to know that he provided you with such exceptional service.
We are also pleased that you received an email from our delivery partner so promptly and hope that you are happy with your purchase upon delivery today.
Your feedback is greatly appreciated.
Warm regards
OKA
marvellous - no change!
I finally plucked up the courage to buy two chairs I'd long coveted...
Delightful staff in Chelsea as ever, and chairs delivered inside a week by a pair of nice young men who kept me informed as to their progress re: actual (as opposed to originally-projected) arrival time. (They were early!). Chairs looking lovely, now playing around with room to set them off at best advantage. Thank you Oka.
27 februari 2026
Svar från OKA - Chelsea
Dear Mrs Leigh
Thank you for your generous review. We’re thrilled you received such friendly and helpful service from our Chelsea team, and that your delivery was a positive experience.
It's wonderful to hear that you have your long-coveted chairs and we hope that you enjoy them for many years; once they have found the perfect spot in your room!
Your feedback means a lot to us.
Kind regards
OKA
Excellent experience both in the shop
Excellent experience both in the shop, and in terms of delivery.
Salvo was incredibly helpful with a composite payment, everything went smoothly.
Highly recommended.
21 februari 2026
Svar från OKA - Chelsea
Dear Customer
Thank you for your wonderful review. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that you received such friendly, attentive and helpful guidance from Salvo, we will be sure to pass on your kind words to him and the wider team.
Your recommendation means a great deal to us and we thank you for choosing OKA.
Warm regards
OKA
Really helpful staff!
I visited the Chelsea store looking for 10 cushions for a large couch I had just bought elsewhere. The young lady who helped us was knowledgeable and went out of her way to source the extra cushions they didn’t have in stock at the Chelsea store…
Thanks so much for your help!
16 februari 2026
Svar från OKA - Chelsea
Thank you very much for your kind feedback.
We are delighted to hear about your positive experience in our Chelsea store and that you received such helpful and knowledgeable assistance. It is always wonderful to know when our team are able to go the extra mile to support our customers.
Your comments are truly appreciated, and we hope you enjoy your new cushions.
Kind regards,
OKA
We are missing products from our…
We are missing products from our delivery and no one picks up phone to discuss how to deal with this.
12 februari 2026
Svar från OKA - Chelsea
Dear Andrew,
Thank you for your review. We are very sorry to learn about your experience and the missing items from your delivery. Please accept our sincere apologies for the inconvenience this has caused.
We also regret that you were unable to get through to our Chelsea store. We fully appreciate how frustrating this must have been when you were seeking assistance.
Our customer service team has identified your account and will be contacting you shortly to resolve this matter as quickly as possible.
Kind regards,
OKA
Svar från OKA - Chelsea
Dear Customer,
Thank you for taking the time to leave your feedback.
We are very pleased to hear that you found the team helpful and well informed. Your comments are much appreciated and encouraging for our colleagues.
Kind regards,
OKA
Excellent advice and good service from your helpful staff
Excellent advice and good service as always from your colleagues at the Fulham store
I'm delighted with my latest table lamp purchase
14 februari 2026
Svar från OKA - Chelsea
Dear Richard,
Thank you very much for your lovely comments.
We are delighted to hear that you had another positive experience in store and that you are pleased with your new table lamp. It is always rewarding to know when our team’s advice and service are appreciated.
We hope your new piece brings you enjoyment for years to come.
Kind regards,
OKA
Very good sales service and thereafter…
Very good sales service and thereafter customer service. Rachel in your Fulham shop was very helpful and great at post- purchase follow up call to ensure we were happy with our floor lamp.
7 februari 2026
Svar från OKA - Chelsea
Dear Girish,
Thank you for taking the time to share your experience with us.
We are so pleased to hear that you were happy with both the sales and customer service you received. It is especially lovely to read your kind comments about Rachel and the care she provided, including her follow-up after your purchase.
Your feedback is greatly appreciated, and we hope you continue to enjoy your floor lamp.
Kind regards,
OKA
The products offered are very nice.
The products offered are very nice.
The personnel is great
I have been dealing with you for a long time
14 februari 2026
Svar från OKA - Chelsea
Dear Jalal,
Thank you very much for taking the time to leave your review.
We are delighted to hear your kind comments about our products and our team. It is particularly wonderful to know that you have been shopping with us for such a long time — your continued support truly means a great deal to us.
We look forward to welcoming you again soon.
Kind regards,
OKA
Amazing
We ordered from the Bath store and had it delivered to the Chelsea store, which arrived quickly. One item was damaged, but the team in Chelsea were incredibly helpful and replaced it straight away with no hassle.
Fantastic service, thank you!
11 februari 2026
Svar från OKA - Chelsea
Dear LK
Thank you for your review. We are sorry to hear that one of your items was damaged upon delivery, but are delighted that our Chelsea team were able to resolve this for so your quickly.
We truly appreciate your feedback.
Kind regards
OKA
Great sofas and cushions
It is always a treat to visit Oka's flagship store in Chelsea. This time we purchased the new Alelxandrina sofa, which works really well for our narrow entry and staircase, given its slim profile. We are particularly thankful to Salvatore, who was so helpful with the purchase and delivery process. It was a great surprise to have it delivered within just a couple of days of purchase. The delivery guys were also very pleasant. However I feel they need more experience navigating tricky entry and stairs situation. In any case the sofa looks great in our space and works well with our other Oka and non-Oka pieces.
3 februari 2026
Svar från OKA - Chelsea
Dear Customer,
Thank you for taking the time to share your experience with us.
We are delighted to hear how much you enjoy visiting our Chelsea store and that your new sofa works so well within your home. It is especially lovely to know that Salvatore was able to assist you throughout your purchase and delivery.
We also appreciate your balanced feedback regarding the delivery. Your comments are valuable and will be shared with the relevant team, as we are always looking for ways to improve our service.
Thank you again for your thoughtful review, and we hope you continue to enjoy your beautiful new piece.
Kind regards,
OKA
Fantastic service in the store
Fantastic service in the store, and rapid, professional delivery. We love the design and quality of our rug.
7 februari 2026
Svar från OKA - Chelsea
Dear Susan,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you received fantastic service in store and that your delivery was rapid and professional.
Your kind comments are truly appreciated.
Kind regards,
OKA
Shouting at customers
Last Sunday, I popped into the Chelsea Store and had quite an unexpected experience. I saw a woman with blonde hair, who looked like she was the manager, yelling pretty loudly at a customer downstairs. It honestly made me really uncomfortable.
I’m Just moving to the area and was excited to buy some furniture for my new place, but that scene totally put me off purchasing anything.
I have no idea how this place continues to run if thats how the management treat customers... Being professional and respectful is super important when dealing with customers - i had a brief interaction with another member of staff who was polite but looked just as embarrassed. Honestly, I don’t plan on going back. There’s definitely room for them to improve on how they treat people with kindness and respect.
8 februari 2026
Omdöme utan inbjudan
Svar från OKA - Chelsea
Dear Peter,
Thank you for taking the time to share your feedback. We are very sorry to read of your experience in our Chelsea store and sincerely apologise for the discomfort this situation caused you.
We would like to stress that the behaviour you have described is completely out of character for our stores and entirely unheard of. We are genuinely surprised and concerned to receive feedback of this nature, as we place great importance on maintaining a professional, welcoming, and respectful environment for all customers.
Please be assured that this matter has been escalated to our Retail Senior Management team and is currently being thoroughly investigated. We take concerns of this kind extremely seriously and will review the situation carefully.
Kind regards,
OKA
Very disappointed that I didn’t get my…
Very disappointed that I didn’t get my wine glasses and my scented candle and still not been told why they have not been delivered
5 februari 2026
Svar från OKA - Chelsea
Dear Neil
Thank you for taking the time to share your review.
Having tracked your orders, we can see that your scented candle was delivered by DPD on 6th February, and the tracking for your wine glasses advise that the delivery was refused on 3rd February and the stock was returned to our warehouse where it was automatically refunded.
We do apologise for the inconvenience you have been caused and, should you require any further assistance, please do not hesitate to contact our Customer Service team on 03330 042 042, who will be happy to help.
Kind regards,
OKA
Beautiful items and friendly staff but needs to sort out delivery costs and IT system
Beautiful items and friendly staff, but huge delivery charges (which have to be an additional profit generating income stream at the extortionate prices that are unavoidable). As a customer it's also evident the IT system the staff use is terrible. I've been unable to add to an order (despite not being dispatched yet), and on multiple occasions when I've returning something in store I've had to leave the items with the retail team for them to process the refund another day as the computer system is regularly down and trust that the refund comes through. The items are beautiful, but the company itself needs to please invest in customer service. I'm writing this review in the hope that it is seen and noted internally.
11 januari 2026
Omdöme utan inbjudan
Svar från OKA - Chelsea
Dear Issy
Thank you for taking the time to share your review. We are glad that you find our products beautiful and have received helpful and friendly assistance from our Chelsea team. We do regret to hear about the issues you've experienced with our systems, particularly when returning items in store, and we can advise that there are some upgrades planned in the coming months which will improve the customer experience.
We appreciate your feedback and apologise for any inconvenience you have been caused.
Kind regards
OKA
Great service.
Staff as always extremely efficient and helpful. They spent ages helping me decide on a piece of furniture. Incredible patience.
Absolutely delighted with my new purchase.
Delivery company could learn a lot from staff at the store, they are completely the opposite and have zero personality skills...they really let down OKA
3 februari 2026
Svar från OKA - Chelsea
Dear Karyn
Thank you for your kind words. We're so pleased to hear that you found our Chelsea team friendly, helpful, and knowledgeable and that they helped you choose your item.
We are sorry to read your comments with regards to delivery and if you would like to discuss this further, please do reach out to our customer service team, on 03330 042042, who will be happy to help.
We apologise for any inconvenience you have been caused.
Kind regards
OKA
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