I was missing a bottle on a two bottle order. I contacted Purulia and Tom messaged me back. He reassured me that the bottle would be replaced at no extra charge, and I received the replacement right a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I want to say that there was a little confusion on when I placed my order but talking through the email that’s provided was very beneficial and it led me to a nice fellow named Tom, who is very consci... Se mer
Företaget har svarat
Haven't tried the product yet only had in my hands for about 30mins. That being said I my order was one bottle short I emailed them about it and within minutes I was contacted back and Tom had my bot... Se mer
Företaget har svarat
I had placed an order and later found that this item wasn't right for me. Tom was very helpful in getting my order cancelled and very helpful in assisting me with obtaining a refund.
Företaget har svarat
4,7
Utmärkt
69 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Tom went over and above my expectations…
Tom went over and above my expectations to resolve my issues. I have had 2 deaths in my family in the last 30 days and have been extremely stressed. It warms my heart to know there are still kind people in the world.
1 september 2026
Omdöme utan inbjudan
Svar från Purelia
Hi,
Thank you for sharing this during such a difficult time. We’re deeply sorry for your losses and grateful that Tom’s kindness helped make things a little easier.
Warm Regards,
The Purelia Team
Anna assisted me in getting a…
Anna assisted me in getting a replacement for a broken bottle that was delivered. It was easy and quick. Anna resolved the situation in a very professional way.Thank you, Joann Dakos
31 augusti 2026
Omdöme utan inbjudan
Svar från Purelia
Hi Joann,
We’re pleased Anna made replacing your broken bottle quick, easy, and professional. Thank you!
Warm Regards,
The Purelia Team
A hiccup, fixed ASAP!
One of the things that can make or break a review of either products or service is how a company responds when things go wrong. My order was of multiple product all in bottles. When it arrived, one of the bottles had broke and made a mess of the others. This was my first experience with the company and things did not start well. HOWEVER, when I voiced my displeasure in less than polite tone, I was met with genuine top notch customer service. My problem addressed and a resolution was in place at once. Great job Anna
31 augusti 2026
Omdöme utan inbjudan
Svar från Purelia
Hi John,
Thank you for giving us the opportunity to make things right. We’re very sorry your first order arrived with a broken bottle. We’re glad Anna responded with genuine care and arranged a solution immediately. We’ve heard your feedback and will continue working to improve how our orders are packed and delivered.
Warm regards,
The Purelia Team
Even though Purelia didn't work for me
Even though Purelia didn't work for me, Trish was wonderful and understood my situation and refunded my purchase. Great customer service and extremely responsive!
31 augusti 2026
Omdöme utan inbjudan
Svar från Purelia
Hi Teri,
Thank you for your thoughtful review. We’re sorry Purelia wasn’t the right fit for you, but we’re pleased Trish listened with understanding and handled your refund promptly. We value honest feedback like yours and will continue using it to improve our customers’ experience.
Warm regards,
The Purelia Team
Svar från Purelia
Hi Patricia,
We’re happy Richmond took great care of you, and we’ll make sure he sees your kind feedback. Thank you!
Warm Regards,
The Purelia Team
Excellent Customer Service Team
Very responsive, effective and friendly customer service team. I appreciated that immensely.
30 augusti 2026
Omdöme utan inbjudan
Svar från Purelia
Hi Laurie,
It’s wonderful to hear that our team was responsive, friendly, and effective when you needed assistance. Thank you!
Warm Regards,
The Purelia Team
I experienced top notch Customer…
I experienced top notch Customer Service with Purelia. I accidentally checked the box for a regular subscription and I immediately reached out when I noticed another payment was made through PayPal. Tom from Customer Service replied within the hour and reversed the charges immediately. That was amazing! I was very grateful!
9 augusti 2026
Omdöme utan inbjudan
Svar från Purelia
Hi Heather,
Thank you for sharing your experience. We’re sorry the accidental subscription caused concern, but we’re glad Tom responded quickly and reversed the charge. We appreciate your feedback and will continue looking for ways to make our subscription options clearer during checkout.
Warm regards,
The Purelia Team
Great experience with Tom!
Tom was wonderful, professional, and quick to respond when I needed help with a cancelation. When so many companies offshore this kind of work to ai and auto responses, it was nice to get quality help from a real human.
4 augusti 2026
Omdöme utan inbjudan
Svar från Purelia
Hi Carli M.,
We’re so glad Tom provided the prompt, professional, and genuinely personal support you deserved. Thank you, Carli!
Warm Regards,
The Purelia Team
Eria responded quickly and efficiently…
Eria responded quickly and efficiently to my concerns regarding my order! She was able to rectify the problem and got me taken care of with great satisfaction. This company and its employees as represented by Eria, show the value they place on their guests and dedication to customer service.
28 augusti 2026
Omdöme utan inbjudan
Svar från Purelia
Hi Lauren,
We’re delighted that Erla responded quickly and resolved your concern to your satisfaction. We’ll be sure to share your kind words with her. Thank you!
Warm Regards,
The Purelia Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.