Official London Theatre  Omdömen 

I accidentally booked the theatre on the wrong date. The team quickly arranged for my tickets to be swapped for the date I needed. No fuss - speedy service. Excellent

Customer service is amazing. I accidentally booked theater tickets for the wrong date and time and the team got back to me really quickly and helped me to reschedule my tickets

I booked a birthday treat to Kinky Boots.
After booking I realised I couldn't make the original date.
The box office staff ( in particular Amy) couldn't have been more helpful in organising another date and refunding original payment.

I had a problem in that I was using a Theatre Tokens card and purchased 2 tickets to see Oh Mary on February 14th. Later that day, I needed a 3rd but there wasn't a 3rd seat showing as available next to me. I asked if OLT could help me to get a 3rd ticked (limited options) so we were all together. Amy of OLT immediately came to the rescue, sorted it all out allowing me to get my 3rd ticket. Amy went above and beyond which was very noticeable as we live in a world where great customer service was seemingly lost to Covid. Great support Amy - thank you.

Easy to book. Great experience when had to contact customer service. They were super efficient.

What a fabulous experience. When illness struck our party for theatre, the customer service was excellent. Communications good despite there being no guarantee of a ticket exchange.
Well done and wholly recommended.

The new year sale allowed me to access performances at great prices. The customer service team were able to support me with answering questions about altering tickets. They responded quickly with clear options and ways to support me.

It was really easy to book theatre tickets through them online. Also, Amy from Customer Care was superbly efficient, courteous and respectful in sorting out a cancellation due to ill health. I would use them again to book theatre tickets, as a result of the service provided on this occasion.

Very impressed with how my booking was handled. I needed to change date & this was done efficiently, with great communication. Amy in particular was very quick & helpful

Very quick answer to e-mail all the time!
Perfekt solution of the Problem (change of date) - I bought the new ticket and got all the money from the old ticket booked back on my credit card immediately.
I really didn't expect such good and friendly Service!

I was very happy to secure 10 tickets for a new year treat for the family but when checking 3 weeks later I hadn’t received an email confirmation. Amy was able to find the booking and send the confirmation to a different email account with no fuss at all. Great service

I had to change my booking at the last minute. Customer service managed to sort out a swap with the theatre, got back to me within a day. Wish all companies were as efficient and pleasant as this.

I have always had a really good experience with the company. I had to contact customer service this morning as I realised I hadn’t received the tickets for a show today. Danielle responded to my email within a few minutes and gave me the solution to getting them. Really impressive response! They are a very reliable and trustworthy company and highly recommended.

I had to exchange tickets and get refund for my previous booking. My customer service advisor Amy was very helpful and professional and she advised me very well. My query was resolved positively. I had an excellent service.

I had to change my tickets due to a clash and Amy was very helpful in sorting it with me

Danielle was really helpful in helping me adjust a booking made in error on the wrong day

I paid £160 on 2 tickets for Hamilton, they were not "restricted view" tickets, I had a huge person sat in front of me and I cold barely see the stage at all, they have refused to do the right think and offer me any kind of refund or tickets to see the show again, I go to the theatre regularly and have never had this kind of experience, very very poor customer service, they just take you money and run

Great offers from OLT daily and New Years offers. Booked theatre for next year and friend unable to attend due to unexpected important hospital appt. They kindly agreed a refund of his ticket within an hour. Very impressed with empathy and brilliant customer service.

Great customer service with a problem order. Amy responded with a first time solution to solve the problem

I encountered an issue with my booking — not sure whether it was my mistake — but customer service (Amy) resolved it quickly and efficiently during a stressful time for me.
The level of support far exceeded my expectations.
If only every company’s customer team were this genuinely customer-focused and efficient…
Five stars across the board and many thanks to Amy.