Official London Theatre  Omdömen 

I purchased two tickets for The Paddington Bear Experience, then purchased another child ticket, but when I checked the confirmation, I had booked the second ticket on a different date to the first two tickets. I contacted the customer services, they replied promptly and were extremely helpful, they contact the venue and managed to change my ticket to same as the other two. Extremely happy with the with how they dealt with the whole situation and very grateful with the out come. Cant wait to go now...

Amazing service. We've used the OLT for many years and they're great. I recently also made a mistake on a booking and their customer service was spot on. Thank you.

Great and clear comms about kids week and how to access the tickets. Super accommodating when I needed to change a ticket. Brilliant!

I booked some tickets for Kids’ Week and then realised I couldn’t make the date. I reported my problem using the online form and was contacted very promptly with all the steps needed to rectify the issue. I now have a refund on the way for the tickets I couldn’t use and a couple of tickets booked for the correct day! Thank you so much for your help, Amy.

Great experience with Official London Theatre for booking during kids week. What’s a great idea?! And how lucky are our kids with access to world class performances at young age! The staff is also super helpful when there was a tiny issue with my booking. Amy was able to help my challenge in a super timely and efficient manner! I really appreciated the whole experience! Thank you!

I tried to purchase tickets during the kids week launch and got wrong tickets. I sent an email to customer service and they were amazing with sorting the issue. (I did buy ticket protection)

I had a really swift response from the ticketing office that exceeded my expectations! Really happy with the service I received.

Amy in the customer service team was incredible! I accidentally booked the wrong performance, and she helped to reach a resolution quickly. She gave clear communication, instructions, and next steps. Highly recommend!

I managed to book the wrong day for a show by a week. I emailed customer service but didn't expect much as no refunds are given and I didn't add the insurance. Email response was the next day with an option to buy tickets for the right day and then my wrong tickets refunded. Super quick service 😀

Really helpful in rebooking when a family issue came up. Swift response. Very smooth process

Super helpful customer service and ease of booking - big thank you to Amy who promptly sorted my query!

I have been in London for about a week, and have used this site everyday to catch a show. Up to date choices, and quick responses. I had a family emergency come up, and customer service was very quick to help me exchange days. I could not recommend enough!

Customer service was excellent. I contacted them 48 hrs before the show to enquire if I could receive a refund on one of my tickets due to someone in my group being unwell and received a prompt reply which resulted in a refund. Very impressed and it was certainly worth taking out the refund protection

Fabulous customer service…. I made a mistake and booked the wrong date for a London show for next week.
I was doubtful that I could rectify this but submitted the request to change the date.
Within an hour I had received an email from customer service saying all had been resolved.
It was a huge relief and really appreciated.

Great value and great follow up after I emailed them with a post purchase query that actually had nothing to do with them but still helped me.

We were extremely disappointed with the lack of compassion and customer service shown by The Greatest Showman team.

We had tickets booked for Saturday 14th March 2026 as a birthday treat for my 9-year-old child. While travelling to the venue, we were caught in a serious multi-vehicle accident on the A12. The car was written off and we suffered whiplash injuries. Naturally, attending the performance was impossible.

Despite contacting the company immediately after the accident and explaining the circumstances & giving them a police incident number , our request to exchange or rebook the tickets was refused due to “short notice”.

I completely understand that companies have policies, but exceptional circumstances sometimes require basic human understanding and discretion. This was not a change of mind or poor planning — it was a genuine emergency involving children, injuries, and a written-off vehicle.

What made this even more upsetting was that the event was meant to be a special birthday memory for my daughter , who had been excited for months. We had purchased 5 tickets !

Very disappointing experience and not the level of customer care I would have expected.

Easy booking process, and when something came up was able to easily exchange the tickets for another date with the help of Amy! Will definitely be using them again

I just wanted to take a moment to thank Amy for the absolutely outstanding support she provided. From start to finish, she was incredibly understanding, efficient, and proactive. She went above and beyond by contacting multiple people on my behalf while keeping me informed every step of the way.

What really stood out was how quickly and smoothly Amy handled everything — especially arranging the resale and processing the refund so promptly. It turned what was quite a stressful situation into something much more manageable and reassuring.

I also truly appreciated her empathy and professionalism. It makes such a difference when someone takes the time to genuinely help and support you, and Amy did exactly that.

In fact, I’ve come across her name in other reviews before, with people praising her help in difficult situations - and now I completely understand why. She is an absolute credit to the team.

Her help has not gone unnoticed, this review is to reflect the excellent service she’s provided. Thank you again, Amy — it’s very much appreciated.

Easy booking experience, friendly customer service

I am a new user of the website and had a technical problem while ordering tickets. Staff member Amy replied to my email in only hours and personally made an adjustment to my account. I will visit London in June and happily have my theatre tickets in hand.