Claims are processed very quickly and accurately. Mistakes are very rare. Tech staff are helpful, informed, and efficient when rare need to get help does arise. Only complaint- and this is minor - is... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pretty easy system to use for submitting claims - but if you need to take patient payments, their Stripe solution is horrible. Called support - spoke with a rep who said she fields Stripe complaints s... Se mer
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OfficeAlly meets my needs. I appreciate that everything is in one place - reminders, calendar, clients' charts, billing. There are still improvements to be made, as Patient Enrollment process can be c... Se mer
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The most influential part of my review has to be the ease at which we were able to transition over to OfficeAlly from another clearinghouse. We opted for the premium assistance where we were assigned... Se mer
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Företagsinformation
Om Office Ally
Skrivet av företaget
Healthcare Solutions for Accelerating Reimbursement & Maximizing Revenue
Simplify Claims Reimbursement
Leverage our All-Payer clearinghouse >- Verify insurance eligibility prior to intake
- Fix errors before submission
- Submit claims to any payer
- See real-time status of claims
Support Payer-Provider Relations
Access Payer Gateway solutions >- Reduce rejections with custom rules and edits
- Assistance with claim routing
- Hosted Payer data solutions
Boost Revenue Recovery
Reduce bad debt and maximize claims reimbursement >- Find known and unknown billable insurance
- Review Medicare encounters for underpayments
- Respond to audits and appeal denials
- Identify and enroll patients into Medicaid and financial assistance
Enable Value-Based Care
Support enhanced quality of care- Monitor patient rosters
- Address and close gaps in care
- Securely exchange clinical data
Efficiently Run Your Practice
Run small- and medium-size practices- Offer appointments and scheduling
- Manage clinical documentation
- Electronically order and prescribe
- Support payments and accounting
Kontaktuppgifter
1300 SE Cardinal Ct #190, 98683, Vancouver, USA
- 360-975-7000
- support@officeally.com
- officeally.com
4,0
Bra
167 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Was 6th character needed or not?
I was having a problem with the system stating that a code I was using was not consistent to be sent to the insurance. The first time it stated that it needed an additional character - the next it stated it was improper for the date of service. I tried to get clarification, but your system just stated what it had before. I looked to the AAPC to find out that there was a date the code needed the sixth digit and went from there. You should have been able to state this -- also, it took over 4 months that the 6th character was required until you inserted the codes into your system.
28 januari 2025
Omdöme utan inbjudan
Svar från Office Ally
Helen, we sincerely apologize for any inconvenience you've experienced with our software and appreciate your feedback.
We would like to reach out and help resolve these issues. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., company name, account name, etc.) or reach out to our support team at https://cms.officeally.com/contact-support so that we can work toward a resolution.
Office Ally is a great product - needs minor upgrades
Office Ally is a great product and easy to use. I have used it for over 10 years. It does need some simple upgrades. When you update information on the Appointment or Visit tab it does not carry through to Claims tab. This should be live adjustment on all screens. When insurance payer retracts money is it hard to post when other patient accounts are involved.
28 januari 2025
Omdöme utan inbjudan
Svar från Office Ally
Maya, thank you for the complimentary review. We are very glad that you are enjoying the product.
We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.
Great customer service very helpful at…
Great customer service very helpful at all times connect center very easy to use thank you
1 februari 2025
Omdöme utan inbjudan
Svar från Office Ally
Leila, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product and support.
I requested help finding where I can…
I requested help finding where I can match insurance payments with case numbers. I had been going through the online user instructions and they did not match with the current office ally service tab interface. All they had to do was send me a li k to an updated tutorial. Instead I was told I had to schedule time with an instructor. I don’t need to waste my time or yours doing an online class when all I need is the user manual for current office ally functions
8 februari 2025
Omdöme utan inbjudan
Svar från Office Ally
Audra, we are sorry to hear that you have not had a positive experience with Office Ally support. Someone from our team will be reaching out to you soon to better understand the issue and help find what you are looking for.
Svar från Office Ally
Sun Rise, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
Service Center
The former version of the Service Center was so easy to use, now you have to click on too many tabs to find what you are looking for.
13 februari 2025
Omdöme utan inbjudan
Svar från Office Ally
Dee, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
We would like to reach out and better understand your feedback. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., company name, account name, etc.) or reach out to our support team at https://cms.officeally.com/contact-support so that we can work toward a resolution.
Easy to use
I have been with Office Ally for over 15 years. They have very good customer service and are reliable in submitting claims.
13 februari 2025
Omdöme utan inbjudan
Svar från Office Ally
Lynn, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product and services.
Actually all of my Office Ally…
Actually all of my Office Ally experience has been great, even though I didn't take the How to File a Secondary Claim course because I was 2 minutes late and couldn't get in, ence the loss of one star. It worked out that I didnt't need to file a secondary claim but perhaps it would be good to know and perhaps I could get that information in a document and not have to do a Team call at a specific time.
17 januari 2025
Omdöme utan inbjudan
Svar från Office Ally
Henry, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
Someone from our team will be reaching out to you soon to help provide the information you are looking for.
Generally I appreciate the "user…
Generally I appreciate the "user -friendliness" of Office Ally but recently they were very confusing about where to put my NPI number on claim forms. I finally figured it out through trial and error because they use too much jargon when referring to the forms. Also, they have raised their fee quite a bit in a short period of time. It's worth it, but still it was quite a jump.
13 februari 2025
Omdöme utan inbjudan
Svar från Office Ally
Diane, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
Great System
This is a great system for start-up or established businesses. Daily usage is easy, training not hard or boring. Help is always a call or email away, with great responses. I work with two doctors and love the program.
12 februari 2025
Omdöme utan inbjudan
Svar från Office Ally
Thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
I can use the site for submitting…
I can use the site for submitting claims with ease.
12 februari 2025
Omdöme utan inbjudan
Svar från Office Ally
Rahila, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
Useless customer service
I have been having issues with eprescribing for over a week now, initially unable to prescribe controlled substances, now even my regular prescriptions are not going through, I have called customer service multiple times and spoke to them after long wait times, they have not fixed my problem and obviously it is impacting my practice and patient care. I will report them to BBB, this is totally unacceptable.
7 februari 2025
Omdöme utan inbjudan
Svar från Office Ally
Ioana, we are sorry to hear that you have not had a positive experience with Office Ally support. We take all complaints seriously and would like to investigate the matter.
Someone from our team will be reaching out to you soon to better understand the issue and help seek a resolution.
absolute crooks who try to charge you…
Absolute crooks who try to charge you even though you never agreed to any billing. They won't let you cancel your account either. DO NOT EVEN GIVE THEM YOUR EMAIL.
Responding to the company response:
You found me because you're calling me asking me to change my review. I will not do that. I suggest you also reach out to the person (who is not me) that is mentioned in the email chain you sent me. I have no idea who that person is and given their profession I am sure they would want to know about a potential privacy breach from their EHR provider.
5 februari 2025
Omdöme utan inbjudan
Svar från Office Ally
Chris, we are sorry to hear that you have not had a positive experience with Office Ally solutions. We take all complaints seriously and we value your feedback as we continue to invest in strengthening service offerings.
Office Ally is perfect for our practice
Office Ally is consistently reliable, user friendly and economical with terrific customer service. Highly recommend.
3 februari 2025
Omdöme utan inbjudan
Svar från Office Ally
Gary, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product and service.
Website is reliable
Website is reliable. Some minor complaints because you added ind. or org. provider and that creates problems entering in name, address, etc. which wasn't the case before.
27 januari 2025
Omdöme utan inbjudan
Svar från Office Ally
Jane, thank you for the complimentary review. We are very glad that you are enjoying the product.
We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.
Someone from our team will be reaching out to you via email soon to better understand the issue that you have faced with ind or org.
Office Ally offers a great service!
Our office has used Office Ally for about 19 years. It is an easy to use website, with a lot of help if needed. I highly recommend them to process claims, get EOBs and remits.
26 januari 2025
Omdöme utan inbjudan
Svar från Office Ally
Thank you for the complimentary review and thank you for being a long time valued customer. We are glad that you are enjoying the product.
Sooo much easier to file my claims. Thank you!
I really love that it is no longer stressful to file claims and, especially, the ease with which to find out the problems with my claims. I will say, I was unable to find where to "pay my bill" in the New platform, so I had to return to the Classic.
26 januari 2025
Omdöme utan inbjudan
Svar från Office Ally
Federico, thank you for the complimentary review. We are very glad that you are enjoying the product.
We value your feedback on the new platform and would like to reach out and help you find what you are looking for. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., company name, account name, etc.) or reach out to our support team at https://cms.officeally.com/contact-support so that we can help.
very good billing program...a bit pricey for a sole practioneer
I have used this for years now, and continue to use the classic program. Very easy to use and keeps great track of recently submitted claims and past claims...my only disappointment is the cost per month has continuously increased and my claim submissions have been constant over 10 years...
24 januari 2025
Omdöme utan inbjudan
Svar från Office Ally
Joyce, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
Terrible support
Terrible support - I put in 3 tickets over the past weekend (1/11/25) and still no response (today is Wednesday, 1/15/25). So called, but on hold today for over one hour. Their phone recording encourages clients to visit their website to log a support ticket - why?
11 januari 2025
Omdöme utan inbjudan
Svar från Office Ally
Christine, we are sorry to hear that you have not had a positive experience with Office Ally support. We take all complaints seriously and would like to investigate the matter. Someone from our team will be reaching out to you soon to better understand the issue and help seek a resolution.
PracticeMate is a reliable
PracticeMate is a reliable, convenient way for me to file claims. As a solo-practicioner though it is pricey. It would be better if there were service pricing layers for practicioners like me.
13 januari 2025
Omdöme utan inbjudan
Svar från Office Ally
Michael, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.