I have just started working on my first painting (ordered 2) and it is really easy to do. Came within the timeframe expected (I wasn't in a hurry). A few of the lines are faint between sections but re... Se mer
Företaget har svarat
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
I bought two diamond art sets for my adult daughter's birthday and she loved it! I didn't think this necessarily deserved a lesser star but the shipping does take more than 2 weeks. Keep that in min... Se mer
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So much fun! Clean lines and easily identifiable painting sections, complete with a separate reference map and colour card in case any mistakes are made. The paints were great and vibrant, however... Se mer
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Love the many selections. Ordering was easy. The website is amazing and makes the product look very premium. But I am surprised that the packaging that arrived was nowhere near premium. I ordered... Se mer
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Företagsinformation
Skrivet av företaget
Unleash your creativity with Oenartâs premium paint-by-numbers and diamond painting kits. Perfect for all ages. Shop now and bring art to life!
Kontaktuppgifter
The L. Plaza, 367 - 375 Queen's Road Central, HK, Sheung Wan, Hong Kong
- 0653887757
- support@oenart.com
- oenart.com
4,3
UtmÀrkt
212 omdömen
Ber kunder att lÀmna omdömen
Detta företag bjuder in sina kunder att lĂ€mna omdömen â oavsett om de Ă€r positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Never received order
Never received order. 7 emails later all they send me is tracking info... Like I can't already see that.
And out of 7 emails I still have no painting no refund and order was never resent.
20 mars 2026
Omdöme utan inbjudan
Svar frÄn Oenart
We are incredibly sorry for the frustration and for the delay in resolving your delivery issue! đĄïž We know that just seeing tracking info doesn't help when the package hasn't actually arrived.
We actually reached out previously to request your specific order information so we could investigate a refund or replacement, but we havenât received a response yet. We really want to step in and fix this for you.
Please reach out to our reactive support team at support@oenart.com so we can prioritize your case and resolve this immediately! đš
Love doing these paintings
Love doing these paintings. They all turn out beautiful and very good quality.
6 mars 2026
Svar frÄn Oenart
Weâre so glad to hear youâre enjoying the painting process! đš Creating high-quality kits that turn into beautiful pieces of art is our top priority. If you ever need assistance with a future project, our reactive support team is always ready to help at support@oenart.com! âš
So much fun!
So much fun!
Clean lines and easily identifiable painting sections, complete with a separate reference map and colour card in case any mistakes are made.
The paints were great and vibrant, however my experience differed from each pot. Some had great coverage, some were really thin and only once I got really unlucky and it was completely dry. Luckily had a back-up colour from another kit.
I added some of my own lines for definition, but overall, I love the results!
2 mars 2026
Omdöme utan inbjudan
Svar frÄn Oenart
We're thrilled you enjoyed the clean lines and found our reference tools helpful! đš We're sorry to hear about that one dry paint potâplease know our reactive support team is always ready to send replacements at support@oenart.com so you never have to worry about finishing your masterpiece! đĄïž We also love that you added your own creative touch for extra definition. âš
2. Bestellung
Ich habe das 2. Mal etwas bestellt. Die QualitÀt ist sehr gut. Die Farben sind diesmal weicher und im Gegensatz zum letzten Mal habe ich ein auf Papier gedrucktes Exemplar zum Vergleich erhalten. Das vermisste ich beim letzten Bild. Ich bin sehr zufrieden mit der Bestellung und es wird nicht die letzte sein.
AuĂerdem wurde die Bestellung, wie beim letzten Mal auch, sehr schnell bearbeitet. Die Lieferung kam vor dem errechneten Liefertermin.
30 mars 2026
Omdöme utan inbjudan
Svar frÄn Oenart
Vielen Dank fĂŒr Ihre zweite Bestellung! đš Es freut uns sehr, dass die QualitĂ€t und die neue Papiervorlage Sie ĂŒberzeugt haben. đ Wir geben immer unser Bestes, um uns stetig zu verbessern und schnell zu liefern.
Unser reaktives Support-Team ist unter support@oenart.com immer fĂŒr Sie da, wenn Sie Hilfe bei Ihrem nĂ€chsten Projekt benötigen! âš
EstĂĄ perfecto
19 mars 2026
Omdöme utan inbjudan
Svar frÄn Oenart
ÂĄExcelente! Me encanta saber que la respuesta dio en el clavo. đš Siempre estamos listos para que tus clientes se sientan escuchados y valorados. Recuerda que nuestro equipo de soporte reactivo siempre estĂĄ disponible en support@oenart.com para cualquier detalle adicional. đĄïž
Shipped wrong item
I ordered an item and they shipped the wrong picture. I emailed customer service and still havenât received any emails back. Going on 5 days.
Wonât order from here again. Itâs a shame because they have decent stuff
15 mars 2026
Omdöme utan inbjudan
Svar frÄn Oenart
We are sincerely sorry for the mix-up with your order! đĄïž We actually reached out previously to request your order information so we could resolve this, but we havenât received a response yet. We really want to get the correct kit into your hands as soon as possible.
Please reach out to our reactive support team at support@oenart.com so we can prioritize your case and fix this for you immediately! đš
Love it and everything came on time
Love it and everything came on time. Gave one to my son for his birthday and he loved it!
18 februari 2026
Omdöme utan inbjudan
Svar frÄn Oenart
Weâre so glad to hear that both you and your son loved the kits! đ Thereâs nothing better than a successful birthday surprise. If you ever need anything for your next project, our reactive support team is always here at support@oenart.com! đš
At first there was an issues withâŠ
At first there was an issues with damage on my order. However they quickly responded, replaced and were so helpful and pleasant about it. Things can happen during shipping. They took responsibility and made it right. My girls were thrilled with their gifts and the quality of the product was wonderful.
I would recommend Oenart. Great products and even if their is an issue they will
Make it right and ensure you are happy!!
29 december 2025
Omdöme utan inbjudan
Svar frÄn Oenart
Weâre so glad we could quickly resolve the shipping damage and that your daughters love their gifts! Making things right for our customers is our top priority. Our reactive support team is always here at support@oenart.com if you ever need us again! đš
I have had nothing but problems forâŠ
I have had nothing but problems for over a month. That is right, a month of going back and forth with customer service because they only communicate via email once a day. First they forgot to ship my package for 9 days. Then an ink was dry so they mailed me a replacement and delivered it to the WRONG address. Then the forgotten transaction finally arrived and they claimed that was the ink (it wasn't). Then my pack is missing an ink entirely so I need them to ship it. No one ever follows up on the issues. You have to beg them to reply. They get confused easy. They REFUSE to answer questions about compensation for this (I spent close to 300 with them so far in 2 separate transactions but cannot work on projects with missing ink!). At this point I just want the ink and compensation for all the frustration and turmoil.
I have 2 orders. Order 18954 and order 32146. I need 2 ink. THAT IS IT! Ink 9999 from order 18954 and ink 2377 from order 32146. How hard is this? Ink 9999 was dried out and ink 2377 was missing from my kit.
1 februari 2026
Omdöme utan inbjudan
Svar frÄn Oenart
We truly apologize for the frustration and the repeated issues youâve faced with your orders. We have noted the specific needs for orders #18954 (Paint 9999) and #32146 (Paint 2377). Our reactive support team is prioritizing your case at support@oenart.com right now to ensure these items are sent correctly and to discuss a fair resolution for the trouble you've experienced! đš
Svar frÄn Oenart
That is exactly what we like to hear! đš Weâre so glad youâre having a great time creating your masterpiece. If you ever need a hand with your next project, our reactive support team is always here at support@oenart.com! âš
I love these
I love these. Im on my 2nd one. The given paintbrushes are better than the upgraded ones lol ;) Also, Oenart is super helpful and accommodating
26 februari 2026
Omdöme utan inbjudan
Svar frÄn Oenart
Weâre so glad youâre already on your second masterpiece! đš Thatâs a great tip about the brushesâsometimes the classics just hit different. đ Weâre thrilled our reactive support team has been helpful and accommodating for you. If you ever need a hand with your next project, we're always here at support@oenart.com! âš
Great variety of art to choose from andâŠ
Great variety of art to choose from and good quality canvases and paints! Much better than other paint-by-number kits I have gotten elsewhere.
2 mars 2026
Omdöme utan inbjudan
Svar frÄn Oenart
Weâre so thrilled you noticed the difference in quality and variety! đš Providing the best canvases and paints to help you capture that authentic energy is what weâre all about. If you ever need help picking your next project, our reactive support team is always here at support@oenart.com! âš
Misleading images dont match finished result
Painting did not turn out like the image. When i complained i received messages "this kit only includes 24 colors, while the designer recommends 36 or 48 colors for higher detail". The painting did not indicate that the image shown requires extra paint selections, nor do they provide an option to purchase a higher colour count to achieve the level of detail.
1 mars 2026
Omdöme utan inbjudan
Svar frÄn Oenart
We are truly sorry for the confusion regarding the color counts and the final result! đĄïž We aim for complete transparency, and it sounds like we fell short of providing the clarity you deserved on this kit. We want you to love your art, so please contact our reactive support team at support@oenart.com so we can look into this and make it right for you immediately! đš
The order was not delivered, no refund
The order was not delivered, I have a proof of non-delivery from the logistic company, and Oenart refused to issue a refund. It's a big disappointment because it was for my daughter's birthday - so 2 times more disappointing. I have to start a dispute at my bank and do not recommend to order here.
20 februari 2026
Omdöme utan inbjudan
Svar frÄn Oenart
We are truly sorry for the disappointment and for missing such a special birthday gift. This is certainly not the experience we want for our customers. Since you have proof of non-delivery, we want to review your case immediately to find a solution. Please reach out to our reactive support team at support@oenart.com so we can prioritize this and make things right for you! đš
Ordered this for my daughterâsâŠ
Ordered this for my daughterâs birthday. Showed up without detailed instructions. This company made it right in a a very timely manner. Things happen but they made it right. Canât ask for anything more.
22 februari 2026
Omdöme utan inbjudan
Svar frÄn Oenart
Weâre so glad we could help make things right in time for her special day! đ We appreciate your understandingâsometimes things go missing, but weâre always happy to jump in and fix them. If she needs any help while finishing her masterpiece, our reactive support team is always here at support@oenart.com! đš
Love the service
Love the service, the options of whether I want a frame or not and the quality of the paint and paint brushes. Only thing I wish was better was the shipping time, but besides that, greatly recommend.
20 januari 2026
Omdöme utan inbjudan
Svar frÄn Oenart
Weâre thrilled you loved the quality and our variety of framing options! đš Thank you for the honest feedback on shippingâweâre always looking for ways to get our kits to you even faster. đŠ If you need anything at all for your next project, our reactive support team is here for you at support@oenart.com! âš
Overall good quality and happy
Website is easy to navigate albeit if youâre searching specifically, then the website gets a little picky.
Quality of product is great and paints are great quality.
The only reason for a 4 star instead of 5 is that the box it came in arrived damaged and I felt they could have larger size options too.
13 februari 2026
Omdöme utan inbjudan
Svar frÄn Oenart
Weâre so glad you enjoyed the quality of our paints and found the site easy to navigate! đ We sincerely apologize for the damaged box and really appreciate your feedback regarding the search and size optionsâwe're always looking to improve. đŠ If the contents were affected in any way, our reactive support team is here to help at support@oenart.com! đš
Like a real artist
Great paintings with bright colors, even better than expected! I'm totally happy with it, makes you feel like a real artist!
10 januari 2026
Omdöme utan inbjudan
Svar frÄn Oenart
Weâre so glad the bright colors helped you feel like a real artist! đš Itâs wonderful to know our kits exceeded your expectations. If you ever need anything for your next project, our reactive support team is always here at support@oenart.com! âš
Svar frÄn Oenart
Weâre so thrilled your kit exceeded expectations! đš Itâs wonderful to know youâre happy with your new masterpiece. If you ever need anything for your next project, our reactive support team is always here at support@oenart.com! âš
The pictures are super fun
The pictures are super fun. The end is truly a masterpiece. It makes you feel like a real artist!
16 februari 2026
Omdöme utan inbjudan
Svar frÄn Oenart
Weâre so thrilled you enjoyed creating your masterpiece! đš Helping you feel like a real artist is exactly why we do this. If you ever need anything for your next project, our reactive support team is always here at support@oenart.com! âš
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.