obilet.com Omdömen 973

We booked bus tickets through this platform. We had a fly on January 1, 2026, and to get to the airport, we booked bus tickets. We waited for the bus for over an hour in cold weather. The bus never arrived, the bus trip was canceled. No one informed us about this. This is disgusting service.

Bu sirketin isi nedir?
Benim bilet/rezervasyon islemlerimde aracilik etmek ve kolaylik saglamak.
Bu isi de yapamiyorlar.
Arac kiralama icin yanimda goturmem gereken belgeleri defalarca mesaj attilar, goturdum.Kimlik ehliyet kart.
Firma bir de pasaport istedi ve araci alamadim.
Ustune kotu bir muameleyle karsilastim.
Destek icin obilet'e ulastigimda, bu hatayi gidermelerini beklerken, "ozur dileriz, bilgi verelim sistemlerimizde guncelleme yapalim, sizi yanlis yonlendirmisiz, zor durjmda birakmisiz" demek yerine, umurlarinda olmadi. Tum sucu kiralama sirketine attilar.
Yani demem o ki kendi para kazandiklari hizmeti veremediler. Araya obileti koymaniz size fayda degil zarar.

Your statement that my request was reviewed two weeks ago is incorrect. My case was reviewed more than three months ago.

At that time, you claimed that a round-trip ticket was issued to me by mistake. This claim is completely false. Your own records, confirmation emails, and payment receipts clearly show that I was charged for both outbound and return flights and was issued a confirmed round-trip ticket.

Despite this, you failed to honor the return portion of the ticket and provided no assistance. As a direct result of your negligence, my friend and I were stranded in Moscow and were forced to purchase new tickets at our own expense, resulting in a financial loss of approximately USD 2,000. This incident caused us severe stress and significant inconvenience.

To date, you have refused to refund the amount or take responsibility for the damages caused.

This matter remains unresolved and is unacceptable. I demand a full review of this case, reimbursement of all incurred costs, and a written explanation. If this issue is not resolved promptly, I will proceed with formal complaints through consumer protection and other appropriate legal channels.

Super driver

NIGHTMARE we have flight in Istanbul and booked from Sofia bus. One hour or less before the bus they send us message that they will return the money WTF we need to be there in few hours THIS IS TOTALLY UNACCEPTABLE

Aplicația este foarte ușor de utilizat. Am primit și reducere la achiziționarea biletelor. Este de folos că poți urmări biletele pe care le-ai utilizat în trecut sau cele rezervate pentru călătoriile viitoare

I just bought a ticket from obilet company and the moment I bought it they sent me a whataspp message saying that my ticket was converted by a coupon. Didn't understand why. I spent 16 leva for my ticket and the coupon was of 14 leva. so I lost my money and my ticket as well. bas experience. I tried to reach the the customer's support but no way they could understand the situation. never again.

Un site où il est impossible de savoir si l'on a bien effectué une réservation et un paiement pour le trajet Plovdiv-Sofia.
De plus, ils refusent de supprimer mes coordonnées bancaires, malgré ma demande.
Pire encore, elles sont enregistrées dans leur base de données.
C'est un terreau fertile pour les arnaques.

DONT use. Scam

Everything was great - easy to find available trips, fast purchase and nice carrier. I highly recommend.

Please avoid this company. You book a bus through them for a country outside Turkey and when the bus never turns up instead of a refund they give you some coupons you can use in turkey..? So, definitely avoid this company, they don't want to take responsibility.

O experienta placuta,foarte usor si simplu de cumparat.Cu siguranta voi mai folosi aplicatia.

Issue fully resolved. Changed the stars to 5.

I bought 2 tickets separately from obilet, and paid. I needed to make an account. Which I did. And then... I cannot login, to download and print the tickets.
Nothing. The website keeps loading (yeah, right...)

I received a WhatsApp confirmation for the 2nd ticket. That I can open. The first one, though (previous date) I cannot download nor access another way.

Thrown away money. Don't use it!

I booked two tickets from Varna to Obzor. The bus NEVER CAME. Noone answered at the phone numbers listed for assistance. When I requested a refund for a service never provided, they just say that the bus was there on time and that the driver tried to call me multiple times. I proved to them that noone called me at that point, so however told them that the bus was there on time and that they called me obviously is lying. But they just stick to their story. NO REFUND. AVOID SCAM company.

Very bad scammer company. I bought s ticket from Constanta to Varna. The location of departure was missing. The phones on the ticket was not relevant. The chat-support can not help at all. AVOID buying tickets from Obilet!!!!

I had booked car hire which I fully paid at time of booking. had to cancel the booking which full refund of roughly £280 was confirmed by 5 different team members, however after 7 weeks I still have not received any refund, every time I contact I have been either asked to wait or contact my bank, the bank says the refund was never processed and no record in their system. I will continue my dispute.
I will never book anything with them and don't advise anyone to do so.

We bought 2 tickets from adrina to plovdiv and the bus didn't stop at adrina and we had to buy 2 x tickets again from adrina bus stop
Very stressful time

Купих билет от Варна за Бургас за 88 лв.Трябваше да тръгне 19.05 за Бургас. Чаках го до 22.30,но така и не дойде.
Писах им на имейла support@obilet.
com и ми възстановиха сумата,но беше много неприятно изживяване у не бих ги позвал за в бъдеще,

Cheaters. Do not us this site again
P.S
Today is 20.09, the promised money on 9.09 within 1-7 business days, is gone. You scammed again.

I bought a ticket from app. Before the bus departure time (Kamil Koç), I received a message saying the bus will be late for 2 hr. The obilet customer service said we can cancel your ticket and you will get a full refund in few days or we can issue in seconds an open ticket that I can use to get the next bus from any bus operator. I said ok for the open ticket. I did not receive my open ticket. I called the customer service 3x, They are telling me they can't give me the open ticket and cannot refund me and can't help. So basically they stole my money.