obilet.com Omdömen 973

Veryyyy bad

Recomand FlixBus pentru cursa Sibiu - Râmnicu Vâlcea. Am prins un preț foarte bun la bilet, iar călătoria a fost confortabilă și rapidă.
Un mare plus pentru șoferii Ionuț și Marius- foarte de ajutor, prietenoși și profesioniști pe tot parcursul drumului.
Cu siguranță voi mai călători cu ei!

I booked a bus ticket through Obilet while traveling in Turkey.

On February 23, 2025, I arrived at the designated departure point in Istanbul before the scheduled time. However, the bus never arrived.

There was no announcement, no delay notice, and no staff available. I was left waiting with no information.

I contacted Obilet support to request assistance and a refund, but I did not receive any meaningful response.

Please note: Trustpilot only allows me to select a recent date (April 18, 2026 or later), but this incident actually happened on February 23, 2025. I am stating the correct date here for accuracy.

Only later did I realize that Obilet positions itself as an “intermediary,” which makes it very difficult to get support when something goes wrong. From a customer perspective, this means you can pay for a service, not receive it, and still be left without support.

The bus operator listed on my ticket was Kamil Koç. Since the booking and payment were handled through Obilet, I expected at least basic support or guidance, but that did not happen.

This experience was stressful and unacceptable, especially in a foreign country.

If you are considering using Obilet, be aware of this risk.

I have now contacted the bus company directly and am waiting for their response. I will update this review accordingly.

Update:
After posting this review, I received a reply from Obilet asking me to contact their support team again.

However, I have already contacted their customer support more than 100 times since last year regarding this issue, and I have never received any meaningful help or resolution.

This kind of response appears to be just a generic template, not a real attempt to solve the problem.

So to be clear:
Even if you follow their instructions and contact support, you may still get no response and no solution.

I am sharing this update so other customers understand the reality of the situation.

I am still waiting for a proper and responsible response.

This company is just there to make money between you and the bus companies. I had a bus that broke barely one hour after it left. It took more than 5 hours for a replacement bus to arrive. I had a flight to catch and the bus wouldn't arrive on time and I had to book an expensive flight midway in order to catch my return flight. After talking with client service, they don't want to know anything and take no responsibility and don't even pay back the bus ticket because the "bus arrived at destination" (with more than 5 hrs delay).

Untrustworthy and useless. Next time I'll book directly through the bus company.

I have booked a bus ticket for my husband through their apps. My husband showed up at the correct bus platform but no bus there. His bus supposed to depart at 7am. He waited till 7:30am but the bus still not show up. I have contacted their online customer service. They could not locate the vehicle and contact the bus company Lider Istanbul. They did provide me contact number of Lider. I called but no one answer. My husband has forced to buy another bus ticket with another company depart 7 hours later. I spent another Euro60. I have requested refund of my original ticket. Obilet says they are waiting for Lider to respond. It's has been nearly 3 days. I have just contacted Lider (with the same number I phoned that morning) and they claimed that my husband's ticket was not on their system, but he did says our number was not Turkish number. They had tried so hard to contact us?! How he know if my husband's details if he did not see his booking. I do not know which side lies. All I want is to get my refund immediately.

J ai acheté un billet sofia plovdiv sur cette appli mais le chauffeur de bus l a refusé car ce sont des tickets non valide en bulgarie. Cette applie est une arnaque à éviter

The assistant Tolga helped me with the ticket when I was buying a ticket and received a bad gateway. He is very helpful and kind. I'm very thankful to him.

We bought our tickets online but there was no bus at the time ( and that day overall ) and we had to pay 70€ for a taxi, so we don’t miss our flight.
Awful!

I am very disappointed with the service. I made a mistake with the departure time and asked to have it changed. I spoke on the chat with seven different people, because every two minutes the person replying changes and you have to explain everything from the beginning again. In the end, the only thing they could offer was to exchange it for a voucher worth half the value. Very disappointing. I would not recommend them.

The bus company cancelled the ticket, Obilet didn't want to process the refund and did nothing to sort it out with the company when I tried to solve the issue on their chat multiple times. I was finally able to get a refund after complaining here and sending an e-mail to the provided address.

The price is slightly lower which made my decision easier. Nobody wants to spend more if less is available.

Am călătorit în siguranță, iar șoferii au fost mereu amabili și de ajutor.

Добра хигиена в автобуса,изключитвлно внимателен шофьор,комфортно пътуване

Am găsit bilet la preț mai mic decât dacă îl achiziționam de la casa de marcat a firmei cu care am mers, iar rezervarea se face automat când achiziționezi biletul, nu mai trebuie să suni să te programezi (vorbesc despre firma de transport Fany)
Singurul dezavantaj este că nu se poate returna biletul în caz de ceva, dar am înțeles că nu depinde de obilet ci de firma de transport.

I was trying to book a bus ticket from Xanthi-Greece to Istanbul~Turkey. I clicked on normal ticket one way, without option to change date. When I checked out and I was ready to pay, suddenly I saw another increased price with option to change date! I clicked back and started again the process but, again the increased the price with option to change date! Of course I left the site immediately!

Autobuz la timp, ajuns chiar mai repede in cluj, cumparare de bilete usoara

meine Buchungs zeit wurde vom System
verändert, mein abflug war 11:15 Uhr gewählt nach der Zahlung Bestätigung wurde mein abflug Zeit 16:30 Uhr bestätigt
warauf ich gleich Kundenchat mein Problem schilderte das ich diese abflugzeit nicht gewählt habe, und Bat die Dame um Stornierung es wurde von mir stornierungs kosten verlangt was unverschämt ihr problem soll ich Tragen .
nur schade ich habe keinerlei Beweis ein Screenshot hätte mich abgesichert um zu Klagen.
das heißt in Zukunft nur noch Screenshot
bevor zahlung bestätigt wird.

There is nothing about this company that inspires confidence. Best avoided