Oakcastle Omdömen 

I bought the Oakcastle DAB500 this week. Not only am I very pleased with the radio/CD player but I am delighted with the superb Customer Service support I received. I had difficulty setting it up - my fault, not the instruction booklet's fault ! - and I sent an email to Customer Services. Their response was very quick and it was not only extremely helpful and solved the problem, it was also very pleasant and personal. Really excellent service.

Poor quality product. Unhelpful customer service who you can’t speak to you in person. Full of apologies but not actually helpful. Just send you back to where you bought the goods from. We had extenuating circumstances which meant we were days out of the 1 year warranty. They didn’t care. They don’t care. Poor quality product, poor quality service. Unhelpfull when things don’t work out.
A OID AVOID AVOID

I bought the DVD from QVC - it looks great and so easy to charge - so easy to register for the 3 year warranty- at first it would not go through - I sent an email to support and then it went through I then sent saying that it had gone though and again by return they sent a lovely email welcoming me to the product - this has given me great trust that if I needed help at any time I can contact and get a reply without waiting days. Great product if you still have DVD'S - no need to use the TV - good size .🤗

Das Gerät ist leicht einzurichten, zu bedienen und der Service reagiert sehr schnell auf Anfragen

Asked a question, they answered it very quickly, great service.
The item a cd player with Bluetooth works very well.

Todo bien, aunque un poco complicado para sintonizar.

Some solutions aren't in the user manual, and my own attempts often fail because they don't seem logical. But the Oakcastel support team showed me the right way, which led to success in troubleshooting! Thank you all! Armin

Great system, easy to set up and has great sound. Looks good to. Great to have both CD and Bluetooth functions.

I bought a pretty entry level soundbar to enhance the sound quality oh my TV.
I had a few issues installing it, contacted customer support and they were excellent. They responded to every email question very quickly and always with advice. With there help we sorted my issue. Its good to see a company with fantastic customer service.

My DAB500 arrived quickly and well packaged. A smart-looking solid radio with excellent sound quality. Delighted, and when I had a slight problem it was quickly resolved by the tech team

In November 2024 I bought an Oakcastle DAB500 DAB radio/CD player. Good solid case, good sound quality, easy to set up. It was warranted for 52 weeks. It behaved perfectly for 55 weeks at which point a software glitch caused the legend "waiting for PC wizard..." to come up on the display screen and the unit "froze". I remedied it by turning it off at the mains and, after a short wait, back on again. It worked fine again until the next day when the same thing happened. I then got in touch with customer service, they admitted it was a known fault. Their suggestion of turning it off and leaving it for 48 hours didn't work either. I tried, with their help, to download software on my laptop and input to the DAB500 via the USB port. That didn't work either. Eventually, we all gave up and they refunded me 25% of the purchase price. I thought that was pretty mean considering that it had gone wrong only 3 weeks out of warranty. They offered me 40% off if I bought a new one, but why would I want something else from a manufacturer whose product misbehaved? So I took the 25% refund. Overall, left feeling disappointed.

I bought my Oakcastle DAB500 back in December '23. Recently I notice the CD player would start at random places on CDs when I played them.
I contacted Oakcastle via their website regarding the issue and within 20 minutes I had a response from a real person with a solution. Thank you Emilyn.

SuperCD player leicht zu bedienen sehr schnelle Lieferung
Preis Leistung super weiter so

Just received my MP300 brilliant product, and lovely to look at.

My absolute pleasure ☺️

This great little machine is something I didn't think I needed.
Having used an ipod which is very convenient but you need to import the CD into itunes. I have so many tunes on itunes sometimes locating them is difficult if for example an artist partners with another the album goes under various artists and not the main artist's name. With this player grab a CD and play. Also if away from home and you buy a CD you can listen to it on the player straight away. Pairing with headphones is straightforward and the battery life is as good as the ipod offers. Peace of mind with the generous 3 year warranty for registering online.
So many CD players on the market with the likes of Temu etc. I chose Oakcastle as it is designed in the UK and there is a UK tech helpline.
Also their tech team try their best to match you up with one staff member so you deal with that person throughout to keep things consistent.

Excellent product and customer service was fantastic. Highly recommended

Homerton 2 Music System. A new purchase, Excellent. I contacted Tech Advice about the internet connections. Quick feedback and all is working very well.

This is my second DAB500. The first machine developed a fault on the CD within a couple of weeks. Contacted the Tech Help who responded quickly but ascertained that there was a genuine fault so had to return it to Amazon. Have just purchased another as I like the ease of set up and the sound. The only thing I don't like is the flimsy CD. I am mega careful with this and hope the second machine will stand the test of time. It's very difficult to write a review on the Company's Website as it keeps telling you that you have duplicated information and will not let you save it.

Needed to purchase a cd player for my husband who is in a nursing home. The Majority cd was a fine size and suitably priced. It was also easy to register it for extra warranty. Ordered it on the 8th october. Arrived on the 9th. The only complaint is I would have liked it to be wrapped. It came in its box for all to see what the item was.

I have 2 Majority Internet radios which I've had for a few years, but when I had a technical issue recently the Support team were very helpful and helped sort the problem for me.
I would be happy to buy Majority products in the future.