Simple and solid design, easy to use and transfers via Bluetooth to my Bose loudspeaker easily in seconds. Sound is excellent too for such a small player. Instructions also simple and easy to follow,... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After I placed an enquiry with the Oakcastle Tech customer support regarding my DAB500, I had correspondence back from Emilyn who was very helpful and offered a resolve to update the software. This... Se mer
I bought a DAB 400 from Oakcastle via Amazon, mainly because they are a British company and the items are designed in the UK. The item is manufactured in China but most goods are these days. The item... Se mer
When I found out that I would require a software upgrade on my DAB400 radio I received excellent and speedy advice from Emilyn at the customer technical support team. I was sent an upgrade file and... Se mer
Företagsinformation
Skrivet av företaget
Oakcastle is the home of leading edge electronics and home audio products. Every item in the Oakcastle range was meticulously designed in Cambridge, England. Great detail has been applied to every stage of the design and manufacturing process in order to achieve an outstanding finish.
Kontaktuppgifter
49 Viking Way, CB23 8EL, Bar Hill, Cambridgeshire, , Storbritannien
- info@oakcastle.co.uk
- oakcastle.co.uk
4,6
Utmärkt
268 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really happy with the customer service…
Really happy with the customer service my dad is really happy with the oak castle DAB 400 easy to use and set up he likes how loud and clear the audio is and that you can play CDs as well
15 maj 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Mr. Mark, thank you for taking the time to leave us some feedback on your experience with the Oakcastle DAB400 and Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Utter rubbish from the product to the…
Utter rubbish from the product to the misguiding 3 year extended warranty. Stay away from this product,brand and anything else associated with it. Tripe !
Update to Oakcastles response: You are very much mistaken! I have provided all neccesary information, with emails to prove it, and your support team infomed me that they are no longer able to support me as i do not own a laptop to update the software. If you had mentioned this before purchase i would of never bought such a lousy system.
Update 28 June 2026
I have had a replacement unit sent to me and told I can keep the old one (which I gave to a charity shop). But the warranty for my old unit transfers to the new unit which I think is a bit cheeky as no doubt the newer unit will need an update at some point and then Im back to square one.
14 maj 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear John, We are sorry to hear that you feel disappointed. We always aim to assist all of our customers as quickly and efficiently as possible. We are sorry to hear about your experience. After checking your details again, we were able to locate your support ticket together with the proof of purchase and warranty registration information. Our technical support team previously suggested a software upgrade, as this was the best and most effective solution for the issue reported. You were also asked whether a family member or friend could assist with the upgrade process if needed. As no further reply was received, the support ticket was automatically closed by the system, and without additional communication they could not know whether the issue had been resolved or if further assistance was still required. Following your latest comments they just located the ticket solved due to no reply received form yourself, and they have now sent you an email with details regarding a replacement claim you are entitled to. Please check your inbox and spam/junk folder for our latest message so we can continue assisting you. Best regards, Team Oakcastle.
Un'esperienza positiva
Vorrei esprimere la mia opinione positiva su un prodotto Oakcastle, il lettore MP300. Facilità d'uso,ampia memoria espandibile, altoparlante per ascoltare i brani anche senza le cuffie, inoltre audio equalizzabile e una batteria di buona durata. Aggiungo infine un servizio di supporto efficiente poiché risponde tempestivamente ad ogni richiesta.
12 maj 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Salvi, thank you for taking the time to leave us some feedback on your experience with the Oakcastle MP300 and Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
It a quality looking product it sounds…
It a quality looking product it sounds great but the setting up is not easy.
I could not get to all which is in the hand book settings like summer time settings and dab up date it would not connect I could not turn it off I had to disconnect from the mains to get to work again otherwise it’s a good product
11 maj 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Alan, thank you for taking the time to share your feedback with us. We are truly sorry to hear about the difficulties you’ve had with your radio time/date update. Please get in touch with our Tech Support team @ techsupport@oakcastle.co.uk, they will be more than happy to help you troubleshoot the issue or advise on the best next steps. Best regards, Team Oakcastle
Resolved problem
Had a problem contacted support who responded quickly with a solution - well done
11 maj 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear John, thank you for taking the time to leave us some feedback on your experience with Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Problem resolved quickly
Remote control problem resolved very quickly (in less than 2 hours)
11 maj 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Chloe, thank you for taking the time to leave us some feedback on your experience with Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
I had problems with a DAB500 Music system
I bought a DAB500 Music system but had problems receiving DAB and FM stations. Technical Support were very quick to respond and incredibly helpful and patient. Unfortunately none of the suggestions they made helped as I eventually discovered DAB/FM coverage of my location is quite poor. My best option would be an internet radio. Tech Support offered me a refund which I received immediately. I will probably buy one of their internet radios as I have no doubt their products are good quality, and I'm impressed by their efficient and courteous service. My thanks to Josh & Emilyn.
1 maj 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Frances, thank you for taking the time to leave us such amazing feedback on your experience with the Oakcastle DAB500 radio and Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
I ordered the Oakcastle DVD100 from Amazon.
I ordered the Oakcastle DVD100 from Amazon. Mostly because of the price and great reviews. I had been using the ONN dvd players from WalMart with absolutely no luck. After a few weeks, they started skipping, pausing and no way to continue, not only skipping, but going from one scene to another. After spending enough time and money on these WalMart pieces of junk, I decided to try a different brand and found the Oakcastle on Amazon and decided to try it for the price. The player has great picture quality and after using it for about a month have had no issues with the player. I had some issues with the remote and contacted the seller. After giving them my purchase info from Amazon, they are sending me another remote. They were professional and had no problems with them. At this point in time I would recommend giving them a try. Can't beat it for the cost!
24 april 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Ray, thank you for taking the time to leave us such amazing feedback on your experience with the Oakcastle DVD player and Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Excellent company to deal with
Excellent company to deal with. Bought a portable cd player which is a quality product. I had a minor problem and sought advice. Advice was recieved promptly and problem resolved. I will be buying again from Oakcastle in the future. Highly recommend this company.
22 april 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Gerwyn, thank you for taking the time to leave us some feedback on your experience with the Oakcastle CD player and Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Fantastic little dvd player
Fantastic little dvd player. 3 year warranty for £25. My hdmi cable that came with unit didn't work. So used my own. Contacted customer service at oak castle. They couldn't do enough for me. Sent out a new cable. Thanks..
21 april 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Colin, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
The customer service experience was excellent!
The customer service experience was excellent!
Both courteous and prompt.
Following a fault with the CD component on the music centre, Oakcastle tried to help rectify but then sent a replacement which works fine.
Happy to recommend this company!
20 april 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Leigh, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Great quick response from the support…
Great quick response from the support team
17 april 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Margaret, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Tuve un pequeño problema con el IDIOMA…
Tuve un pequeño problema con el IDIOMA de las instrucciones y me lo SOLUCIONARON AL MOMENTO!!!
100X100 RECOMENDABLE
13 april 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Miquel, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
CD100 CD player purchased from Tesco…
CD100 CD player purchased from Tesco Direct, to connect to my Car Audio. Unit is compact, but provides quality sound, connection flexibility (Bluetooth,USB,& Auxiliary cable).The unit is very practical and mobile with inbuilt rechargeable batteries. What's not to like!! Well done Oakcastle.
17 april 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Paul, thank you for taking the time to leave us such amazing feedback on your experience with Oakcastle CD100. We are thrilled to hear that you like it. Feedback such as yours makes our world go round. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle.
A small fry issue for Oakcastle - but they listened
A small fry issue for Oakcastle I am sure, but they responded to my email within hours.
The advice provided was clear and effective, curing the lack of connection btewwn my remotes volume control and the soundbar.
(A soundbar which has improved the sound quality from the smal TV in my kitchen immeasurably)
13 april 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dera customer, thank you for taking the time to leave us some feedback on your experience with Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
I bought a Oakcastle DVD120 today
I bought a Oakcastle DVD120 today. Very disappointed. The volume is so low!
14 april 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Howard, We are truly sorry to hear about the difficulties you’ve had with your DVD player. Please get in touch with our Tech Support team @ techsupport@oakcastle.co.uk, they will be more than happy to help you troubleshoot the issue or advise on the best next steps. Best regards, Team Oakcastle
I boughtCD player a Oakcastle cd player 100
I bought a Oakcastle cd player 100, it’s a great portable machine. I had bother at first because I couldn’t pair it AirPods but bought some different ear pods and paired as soon as it was close. It was very nice as well as I got a email asking how I was doing with it. The cd player and the service was first class
14 april 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Margaret, thank you for taking the time to leave us such amazing feedback on your experience with Oakcastle CD100. We are thrilled to hear that you like it. Feedback such as yours makes our world go round. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle.
I purchased an Oakcastle digital radio…
I purchased an Oakcastle digital radio / cd player in December 2024 and recently had an error message appear, which meant I couldn't use it.
I contacted Oakcastle customer service and the wonderful Josh helped me sort it out. The speed, courtesy and helpfulness of his messages were impressive. I was able to follow his instructions and now have a working radio and cd player again.
I highly recommend this company for the quality of their products and the exceptional customer service.
9 april 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Jane, thank you for taking the time to leave us some feedback on your experience with your Oakcastle radio and our Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
This company were brilliant when I had…
This company were brilliant when I had a problem.
It was dealt with quickly and the problem resolved.
7 april 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Miss Edwina, thank you for taking the time to leave us some feedback on your experience with our Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Quick and competent reaction
Quick and competent reaction of the oakcastle Tech Team when I had a problem connecting my DVD/CD Player correctly. Everything works well now!
3 april 2026
Omdöme utan inbjudan
Svar från Oakcastle
Dear Thomas, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.