Great experience from this website. Website had good photos of the items for sale which made choosing easier. The checkout was pretty seamless. The packaging and shipping was excellent. Goods arrived... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The time from ordering to arrival was quicker that stated which was nice for a change but the whole purchase experience was issue free from arrival to delivery. Not to mention top quality product
Super fast shipping, Boyf loves the pants - he wears them fishing, hunting and everywhere else. He wore his old ones until they were falling to pieces (literally) but they lasted years!
Företaget har svarat
Shoes were great, matched the description perfectly! Unfortunately they were too big so I printed a return label only to find that returns/exchanges are at the expense of the buyer. Fair enough, my fa... Se mer
Företaget har svarat
Företagsinformation
Om nz.canterbury.com
Skrivet av företaget
Canterbury of New Zealand was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play.
The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury currently supplies kit to numerous high-profile national rugby teams; England Rugby and Ireland Rugby, as well as leading clubs such as Bath and Ospreys.
The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Kontaktuppgifter
Canterbury Customer Service, CW9 7RA, Northwich, Storbritannien
- +64 (80) 0633140
- customer.experience@thehutgroup.com
- nz.canterbury.com
4,2
Bra
584 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Good quality quick service though price…
Good quality quick service though price has increased ....
27 mars 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great price and quality product
Very happy with the price, quality and quick delivery service.
31 mars 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Absolutely useless...
Absolutely useless.... shame they make decent gear, but can't pick and dispatch goods. Ordered some pants and a shirt with paid express delivery.... heard nothing for 3 days and when I contacted them, was advised "warehouse issues".
Back and forth with no answers, only that items will be dispatched in 2-3 days (so much for express delivery).... 20 minutes later, I get an email saying "items not in stock despite when being ordered the stated "in stock", refund issued but will take also 3-5 days to process".
Absolutely useless, robotic generic answers, zero customer service and now back to square one before the order was placed. Second time this has happened with same automated unhelpful answers.
Love the gear, but buy directly from other suppliers and do other go direct through the website..... if I could give negative stars, I would.
15 april 2026
Omdöme utan inbjudan
Svar från nz.canterbury.com
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
Not very fast to sent order
Not very fast to sent order. Only part of order. I did get a refund.
31 mars 2026
Svar från nz.canterbury.com
Hello Kelvin,
We regret that your order was delayed and incomplete. We appreciate your feedback and will review our processes to improve our service.
A message has been sent to your account.
Kind regards,
Liam
Poor customer experience
Really not worth buying direct from Canterbury in New Zealand (bizarrely).
Problems:
1) Billing is from the UK, so my NZ credit card provider charges extra.
2) Returns are at own cost for postage.
3) Delivery cost is not covered by return process, so also at own cost for returns.
If you want these things, buy them from Farmers, at least you get some customer service there. Buying online from Canterbury was a horrible deal that I won't be repeating.
28 mars 2026
Svar från nz.canterbury.com
Hello MattH,
We appreciate your feedback and are sorry to hear about the issues with billing, returns, and delivery costs. We acknowledge your frustration with the extra charges and the return process. We'll review these points to improve our service. Thank you for bringing this to our attention.
A message has been sent to your account.
Kind regards,
Liam
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Disappointing service
Disappointing service. They said they would cancel my order but failed to do so, sent me the item and would not pay for the courier return. Would certainly not recommend.
10 april 2026
Omdöme utan inbjudan
Svar från nz.canterbury.com
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Great Experience!
Website was easy to navigate, delivery was quick - all up it was great and sizes were perfect.
4 mars 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
grear price great service
25 mars 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Perfect as always
25 mars 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Difficulty getting in touch
There is a stain on the shorts and it’s near impossible to get in contact with someone. I will return and hopefully get a replacement
24 mars 2026
Svar från nz.canterbury.com
Hello Jenny,
We regret that the shorts arrived with a stain and that you've had difficulty reaching us. We appreciate you bringing this to our attention and hope the return for a replacement resolves this.
A message has been sent to your account.
Kind regards,
Liam
That the item arrived relatively…
That the item arrived relatively quickly after ordering it and it was good quality.
24 mars 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Easy and hassle free ordering
Easy and hassle free ordering. Arrived very quickly. 5 Star service
19 mars 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
The product ordered was not available
The product ordered was not available. On the website it showed current stock.
24 mars 2026
Svar från nz.canterbury.com
Hello Andrew,
We regret that the product was unavailable despite showing in stock online. We appreciate your feedback and we'll review our inventory system.
A message has been sent to your account.
Kind regards,
Liam
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
I returned an item
I returned an item , followed the tracking said it was their , threw it out thinking I should have refund soon. Weeks later still nothing
10 mars 2026
Svar från nz.canterbury.com
Hello Mel,
We regret to hear about the trouble regarding your return and refund. We know it's frustrating when weeks pass without receiving it. We'll look into it.
A message has been sent to your account.
Kind regards,
Liam
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