Super fast shipping, Boyf loves the pants - he wears them fishing, hunting and everywhere else. He wore his old ones until they were falling to pieces (literally) but they lasted years!
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Det här tycker kunderna
Shoes were great, matched the description perfectly! Unfortunately they were too big so I printed a return label only to find that returns/exchanges are at the expense of the buyer. Fair enough, my fa... Se mer
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Rugby jersey didn't fit as sizing is different between ranges which is crazy. Not a small difference either at least 2 full sizes. Also despite NZ store is charged through international merchant so g... Se mer
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Great Deal I got for 2 x Rugby Boots. My boys absolutely love them. One of my boys is really hard to buy boots for as he has extra wide feet but the canterbury boots i have purchased he finds very com... Se mer
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Företagsinformation
Om nz.canterbury.com
Skrivet av företaget
Canterbury of New Zealand was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play.
The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury currently supplies kit to numerous high-profile national rugby teams; England Rugby and Ireland Rugby, as well as leading clubs such as Bath and Ospreys.
The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Kontaktuppgifter
Canterbury Customer Service, CW9 7RA, Northwich, Storbritannien
- +64 (80) 0633140
- customer.experience@thehutgroup.com
- nz.canterbury.com
4,2
Bra
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Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Made in China!!!!
Made in China!!!!
Nowhere on the website did it state made in China!
For the price I paid - definitely no comensurate with a Chinese product.
16 april 2026
Svar från nz.canterbury.com
Hi Susanif,
I am sorry to hear you're unhappy with your recent purchase
I do want to assist and get this issue resolved.
Please can you sign into your account to view the message I have just sent you?
Kind Regards,
Stephen
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great experience fast deliver.
18 april 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Online payment
Placed an order payment went through and then I got an email the next day saying it didn’t go through. Wasn’t a payment issue more an online payment issue and then when I went to try again the products I wanted were sold out.
17 april 2026
Svar från nz.canterbury.com
Hi,
I am sorry to hear your recent experience hasn't been positive.
I do want to assist and look further into this matter.
Please can you sign into your account to view the message I have just sent you?
Kind Regards,
Stephen
my experience was not good
my experience was not good. I visited the Canterbury store in Hornby Christchurch , where the staff behaved very rudely with me. I also made a complaint, send many emails to Canterbury customer services but I did not receive any response from them. Because of this, I would not recommend the Canterbury brand to anyone.
18 april 2026
Svar från nz.canterbury.com
Hi,
I am sorry to hear your recent experience within one of our stores hasn't been postive.
I do want to assist and look further into this matter.
Please can you sign into your account to view the message I have just sent you?
Kind Regards,
Stephen
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Very easy navigating the website
Very easy navigating the website, easy tracking and fast shipping, thank you
17 april 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Free delivery and a local business with…
Free delivery and a local business with a good reputation
11 april 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Order is always incomplete be good to…
Order is always incomplete be good to remove or update your site
24 januari 2026
Svar från nz.canterbury.com
Hi Nadia,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the stock of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
I play lawn bowls and it is imperative…
I play lawn bowls and it is imperative to be warm during the winter months as well as being comfortable in what you wear. The colour black is also favourable at this time with our uniform. This is why, Canterbury is my go to for sportswear. ThanKyou Canterbury!
14 april 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Everything was amazing the product and…
Everything was amazing the product and how quick it came no troubles at all
9 april 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good quality product at a good price
Good quality product at a good price. Delivered quickly without hassle
12 april 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Have made a few purchases
Have made a few purchases, latest being an oversized hoodie. The service is super fast. The items are always beautiful quality, without paying for an overpriced logo. And the size range is one of the broadest. If you see a good price that will fit just get it. It's comfy gear you'll be wearing for years.
12 april 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Ordered 4 items only 2 delivered .No…
Ordered 4 items only 2 delivered .No packinbg slip no tracking & only found about the missing items by a refund on visa .
4 april 2026
Svar från nz.canterbury.com
Hello,
We regret that you only received part of your order and had difficulty tracking it. We appreciate you bringing this to our attention. We will investigate the missing items and work to improve our delivery process.
A message has been sent to your account.
Kind regards,
Liam
Customer service non existent!
Have been trying to contact with No success. Only spoken to a person who has English as a 2nd language. Said a supervisor would contact. That was a week ago. Not good enough. Thought this was still a great NZ company but have my doubts. Probably won’t buy again.
J
5 april 2026
Svar från nz.canterbury.com
Hi ,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Natalia
Wrong item delivered
Wrong item delivered. Online chat advised someone will contact me but 2 weeks later still no contact. There is no email i can contact customer service. This is absolutely horrible experience, such a shameful kiwi legendary brand!
9 april 2026
Svar från nz.canterbury.com
Hi,
I regret that the incorrect item was delivered, and no one contacted you. We are sorry that you've had this experience. We'll investigate why you weren't contacted and work to improve our customer service. We appreciate your feedback.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Exceeded expectations
Exceeded expectations, I paid for express and it arrived the next morning. I didn’t expect it to be that quick. Both pair of rugby boots fits perfectly. Will be getting rugby gear through here from now on. Top it off I bought a pair for boots for just $50 how good is that.
8 april 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Quick service parcel arrive in a…
Quick service parcel arrived in a timely manner.
Great service very happy with your work.
3 april 2026
Svar från nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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