Noxu Design Omdömen 

AAA service! Ordered 2 Musucubes, one each for my son and daughter. Prior to ordering I had a few questions regarding the product itself, and the authenticity of it. Following my query about it's authenticity Michael responded in a timely manner with a few photos of his own Musucube that was sitting right on his desk, this brought me instant reassurance and I went ahead and placed the order. The next day I'd taken delivery from DHL and opened them both to check everything was in order before gifting them to my children and I was really impressed with both the quality of the item and the infinity effect it gives off. I must say that I'll definitely be returning to Noxu in due course, I believe my heart is set on the noxuportal, I've never seen anything like it!

Great product, fab support.

I had a number of questions about the Musu Cube, all answered quickly and with lots of detail. Really helpful people and a beautiful object delivered quickly!

I have Sutikku Floor Lamp and it’s amazing. It contributes greatly to my lounge modern look. There are tons of options to choose from depending on a mood or occasion, or you can just let colour and pattern change themselves and enjoy a fairy flow. At festive seasons I take pics of Christmas trees or pumpkins, or flowers and hearts experimenting with different lights combinations at the background. They come out like from the photo studio. Love sharing them on Instagram:)). My next purchase will be definitely one of the table lamps. Cannot wait to have one!

Great customer service and I truly love my Kona light! Best online purchase during pandemic shut down, provides chill ambiance and also party mode.

Very happy with a Quick and efficiënt respons.

Amazing sales team and 0 hassle in terms of delivery. Ordered a few bits as Christmas presents for the children and parents prior to giving their sales team a call regarding some questions I had and it all arrived within 48 hours! I've only opened one of the wall lamps but I must say it looks class.

Really helpful customer service paired with some amazing quality products! I'd made a fairly large order consisting of 3 floor lamps, 1 wall lamp and 1 set of "Maroyaka Vases". I'd an enquiry regarding the compatibility of the 3 floor lamps I'd ordered and whether they could all be synced together, I was glad to hear that they could be, not only that but Harrison, the agent who helped me out sent me the instructions as to how I could pair one lamp to one remote if I didn't want them synced. I'd a few queries regarding shipping times and was met with some really insightful responses within a very timely manner. Once I took delivery of my order (48 hours from the order being placed) I was really impressed by the light given off by the floor lamps but especially the wall lamp I'd ordered (Chuku Cube) and how good it looked! Overall an A1 experience and have already placed my order for the Christmas presents intended for my kids.

I must say. some pretty cool designs! My plan was to get both the Galactica and Wareta Table Lamps, see which one I preferred then return the other one however when I'd received them I just couldn't justify returning either of them, they're so stunning!

Im August lies ich mich aufgrund einer Werbeanzeige auf Instagram zum Kauf einer kleinen Skulptur hinreißen. Leider musste ich feststellen, dass nach den angegeben 10-14 Tagen Lieferzeit, kein Paket bei mir ankam. Auf Rückfrage bekam ich eine 0815-Mail, dass es wohl zu Lieferproblemen gekommen sei und man sich innerhalb der nächsten 36 Stunden mit einem neuen Termin bei mir melden würd. Nun haben wir Dezember und ich habe nie wieder etwas gehört. Mein Geld habe ich leider auch nicht erhalten. Bei meinen Recherchen habe ich dann herausgefunden, warum die Skulptur wohl auch nie bei mir ankommen wird. Bei dem angebotenen Kunstwerk handelte es sich eine Skulptur des Künstlers: benyoung_sculpture (auf Instagram). Mir wurde schnell klar, dass das Angeboten Produkt niemals im Shop von Noxu Design gelistet sein konnte und erst recht nicht zu diesem günstigen Preis. Noxu Design hat in meinen Augen ganz klar Bilder von dem Instagram-Kanal von Ben Young geklaut und dann so getan, die Produkte nun selbst zu vertreiben. Mein Fazit: Finger weg!

Ordered a standing corner lamp on 16th Nov.
Got an email stating its being made ready for delivery.
After a week I called to ask where it was. Problem at our production facility in Southampton.
This better not be some Chinese junk you're waiting for delivery of and you're waffling, no sir, definitely not.
2 weeks after purchase, it will definitely be sent on 30th for arrival on the 1st.
Next email, it will most definitely be with between 4th - 6th, we are adding more packaging after complaints from customers (bit slow in this place if it takes 4-6 days to add a piece of bubble wrap) .
Monday 6th, emailed them for a refund.
Our finance dept will be in touch in 1-3 days.
Here we are on day 4....no email.
Totally bogus company, no manufacturing plant. Just reselling other peoples cheap junk from Asia.
Come on Micheal, send another generic reply to this. Why don't you man up/pay up and admit that you design and make nothing!!!!!

Absolutely love my new lighting.
Makes the room complete and I can change the colour to suit my mood!

I am very happy with my new lamp and the service provided by Noxu Design. Especially also with the after sales service.

Orders always arrived quickly and look amazing, customer service is also incredibly helpful and reply almost immediately. Definitely recommend.

I bought my first Sutikku in June 2021. Easy to assemble, and instantly had the impact i was hoping for. Minimalist design, but maximum WOW factor. Day to day, i prefer static colours - subtle & calming. But when hosting a party, just choose a fast variation to create your own light show. Sometimes, a little goes a long way, and Noxu lamps are living proof of that. I'm so satisfied, i'm ordering two more.

Well designed and packaged. Light but stable and easy to move around the house

Noxu is great

I purchased 2 floor lamps a year ago from Noxu Design & couldn't be happier. They are a great addition to our home. We always get compliments from our guest. Noxu has great customer service and an amazing line up of products. Can't wait to purchase more!

Excellent service, i highly recommend this shop

No hassle ordering with Noxu. Purchased a Musucube, soooooo happy with the cube reflections, and how much light it gives off!! I emailed customer services with a question about the Kona floor lamp and they replied extremely quickly. Will order again!

This is one of the worst companies I've ever dealt with. Terrible comms, delayed my order multiple times so it took 2 months to get to me since I ordered, my Tokuni Coffee Table made of "strengthened, toughened, scratch resistant acrylic" arrived scratched in MULTIPLE places with a HUGE crack, and they are now delaying comms about a refund.

I'd been eyeing off the table for a while after seeing it in YouTuber Zac Alsop's video. It's EXPENSIVE but I decided to treat myself after being in a tough COVID lockdown for 4 months.

I confirmed the table was scratch resistant on Sept 23 by Instagram DM before I ordered. I was told it went through extensive testing and can withstand a light-medium key scratch.

I then ordered the table on Sept 25 for approx $550 AUD / £292.50 GBP. On the website it says they usually ship the next business day. After FIVE business days (Oct 3) I hadn't received a dispatch email so I emailed Noxu to ask when my table would be dispatched. They replied saying between "13th and 16th October due to a minor delay caused by a malfunction in the production line." They also said they'd send it Express once it was ready so I'd have it in "1-2 business days once dispatched."

On Oct 24 I emailed AGAIN as it'd be more than a week since Oct 16 and I hadn't received a dispatch email OR an email from Noxu about another delay. They replied saying it would be dispatched "29th October - 3rd November, I can assure you it will not be any later than this, the delay is a result of some last minute adjustments added into the new batch of Tokuni Coffee Tables" and then they stated "the one con [of the last batch] that was noticed by a lot of the customers was that there was not enough surrounding packaging and it could be prone to transit damage" so they were acting on that, hence the extra delay...

At this point it'd been more than a month since I ordered.

On Nov 4 I emailed AGAIN as I still hadn't received a dispatch email. By this point I was worried the table wouldn't arrive before I left the state for my Christmas break in mid December (I notified them of this). They wrote back on Nov 5 to say they could confirm the table would ship the next day. Finally, one thing that was truthful!

The table finally arrived on Nov 17 (so not "1-2 business days" like previously stated). By this point it's almost 2 months since I ordered. It took so long to get to me that we'd come out of lockdown and returned to the office, so I had to stay home that day to wait for the table to arrive (an issue I shouldn't have had since I ordered with enough time for it to get to me before lockdown was going to end...).

I opened the box and found the table to be scratched in MULTIPLE places AND there was a MAJOR crack 1/3 the width of the table. It was apparent this table is NOT made of "strengthened, toughened, scratch resistant acrylic' as stated on their website since it was somehow able to get multiple scratches even though the box wasn't damaged and the inner packaging was good.

I emailed them straight away to notify them of the damages. I asked for a full refund since the quality was not as described. I didn't want another table since it seemed to be poorly made. I asked them to tell me when they could refund me, and let them know they could send a courier to collect the table. It's not my job to pay to return a damaged, not as described product (which would cost hundreds back to the UK).

I didn't get a reply for a bit, so I DM'd them on Instagram asking them to reply to my email. They left me on seen and didn't email me. So I emailed AGAIN saying I know they saw my DM and asking them when my refund would be issued. They emailed back this time to ask if I wanted a replacement table, and if not then they can have my damaged table returned to them and a full refund issue.

I wrote back straight away (this is Nov 18) to reiterate I wanted a refund. I didn't hear back so on Nov 22 I emailed AGIN to ask them to let me know ASAP about this and reminded them AGAIN that I was leaving the state soon on holiday.

They replied to say they'd forward my email to the "Finance Department" and I'd get an email from them within 3-5 business days.

Five business days passed and yesterday (Nov 29) I emailed AGAIN to say I hadn't received anything and asked them to expedite my refund/collection request as I am leaving the state in two weeks. I have not heard back.

It's been more than two months / more than 9 weeks since I ordered this table. I am left with a broken table taking up room in my apartment, I have no coffee table, I am down $550 AUD and have spent SO much time dealing with this shady company.

Do NOT buy from them. I am notifying my bank of this.

If I don't get my refund, I will also be posting reviews of Noxu wherever I can. Someone on Twitter found what their company is registered as so I will also report them to Trading Standards.