Noxu Design Omdömen 

There were a couple of problems with the crystal vases that I ordered but this was all sorted efficiently and communication was excellent. The vases are lovely.

The lamp is beautiful and we absolutely love the product. The delivery and the servuce all worked really great. Beautiful shop, beautiful products and good service. Totally recomend.

Fair play to Noxu. I placed an order on boxing Day on a 3-5 day delivery. Even allowing for extra bank holidays etc we hadn't heard anything. When I contacted them however they went out of their way to sort this out for me, shipped the product next day to ensure it was installed by the time I needed it for my product launch.

Their customer service turned a 1 star into a 5 star review. Great work!

I had an issue with a recently purchased lamp. I contacted customer services and within 3 days I had received a replacement lamp. Disappointed to have the issue with the lamp but customer service response was brilliant from start to finish 👍

Integrity, when dealing with a company, may sometimes be questionable at best. I will have to say, my experience with the staff at NOXU Design, particularly Michael, has been extraordinary. I purchased four lights from them (two are this corner-facing light). One of the corner lights began flashing for some reason. I reached out to NOXU and Michael asked I send a short video to show the issue. He immediately responded & authorized a spare part be sent to me. I was quite impressed, since I have owned the fixtures for over a year. As a result of supply-chain shortages, the part was not in stock & there was no anticipated delivery date. As a result, Michael let me know he was sending an entirely new light to replace the one not working properly. That is superlative business integrity. My new light works beautifully & I could not say enough positive comments about my experience with NOXU Design. All the best — Jim

I am completely satisfied with the lamp, the modern and stylish design fits perfectly with my apartment. At night the room takes on a new vibrant life

I have ordered Kona lamp. I am very happy with the purchase. Great quality, easy to assemble, beautiful colours and very friendly and helpful customer service. I am going to order another one and more products from noxu design. 🙂

I bought the minimal line lamp: The light is nice. It is as expected however the remote is tragic. Terrible user experience. You can't pick the color you want. Sure they have a color wheel but when you lift your finger it goes to another color. You have to settle for good enough. I noticed on their site they have ALL 5-star reviews. Given this, I'd bet their reviews are not accurate.

Amazing lamps! I ordered 5 with my first order and they all came in as expected. I had an issue with one of them not lighting up on the bottom half a couple of months in, but Michael was able to help me reset it am it is working perfectly. Great company and great customer service. Very satisfied!

I bought the Kona lamp as a feature for my games room. It’s an amazing addition, giving me the option to control the colour, brightness and speed of the light, creating different ambience depending on my mood. Couldn’t recommend this product enough. The team at Noxu are also very helpful with answering any queries. 10/10.

Ran into similar problems as others, ordered a lamp on December 26 with the promise of shipment within 1-2 days and delivery in 5-6 but received no update on my order status for a week upon which I emailed their customer support.

This email was ignored for another two days until I sent another email warning that any more delay will result in a chargeback and reporting to trading standards - which was responded to promptly by Michael who, like in other reviews here, promised to swiftly check in with their fulfillment team and get back to me in 24-48 hours. As expected, I still have not received a response 3 days later.

Leaving this review for now, to be updated on any changes or happenings regarding the order.

Edit:For any reviews that are looking for more potential avenues of recourse, although Noxu Design has a javascript element on their website to prevent users from accessing their website's html source code, upon closer inspection Noxu Design is hosted by shopify which means if 30 days has passed you may open a claim to shopify (Whether it be for non-delivery, fraudulent claims about the designing and manufacturing of their products, damaged or defective goods, etc.) simply by providing your completed order url (found in your initial order confirmation email) and explaining your issue.
Edit#2: 10 Minutes after my previous edit I was responded to again by Noxu with an update that my order will be shipped sometime from January 23-26 with a free upgrade to DHL Express and a discount code for future purchases. Admittedly that is a quick response, and I hope to improve this review upon receiving my product.
Edit#3: On January 28th I received yet another email from Noxu that my order will be delayed until the end of February or beginning of March, which upon receiving I then requested a full refund considering I had at this point not received my product in over 30 days. On February 1st, Dom of Noxu Design responded to my email that he would forward my request to their Finance Department and that I would receive a response within 2-5 business days - another deadline that has not been met. At this point they have ignored several emails regarding my refund which leaves me with either seeking compensation and support through Shopify, a chargeback in response to fraudulent activity through my banking institution, or legal recourse through Trading Standards.

La première commande n est jamais arrivée et la deuxième mauvaise qualité pas fidèle aux photos

Purchased the MusuCube as a gift for christmas - speedy delivery and I now want to keep it for myself! Love it, so cool

This lamp is a great design element which not only changes the room tone by colour to your linking but looks pleasing in general (I got the white lamp). Therefore, in stead of waisting money on reconstruction or expensive design elements, one could invest in a Noxu lamp.

Very fast acting customer service team! I'd originally ordered a galactica table lamp along with a sutikku floor lamp and had contacted customer services via their phone line. I was met with a pleasant chap who was happy to answer all the questions I had, I also went onto the topic of the noxuportal and had asked for some additional photos. Within 10 mins I had an email sent across to me containing loads of hands on photos and videos of the noxuportal and I was so amazed I decided to add the 50cm version to my order. I've since received my floor and table lamps and I'm really happy with them. A great experience overall and I cannot wait for my noxuportal to arrive!

SCAM COMPANY DO NOT SHOP HERE!!!
- product is cheap and seriously overpriced
- no customer service
- very poorly wrapped upon arrival
- doesn’t come with a plug which you would expect for the price
- charges a restocking fee if you want to return the item which is a percentage of the cost of the price
- overall this company spends all their money marketing their product and none on a decent product- avoid!!!

I received my Kona lamp and I absolutely love it! Beautiful colors and fits perfectly in my room. Definitely would recommend to family and friends

I am so pleased with my Noxu floor lamp. The design is clean & thoughtful, and adds so much to the space. I also received excellent costumer service!

Ordered a table lamp, expecting delivery in 2 to 3 days. 10 days later, nothing had arrived. I emailed them and received response stating that the product I'd ordered was being manufactured and would arrive a month later... but the product they described was not the one that I ordered. Since then, every attempt to contact the has failed. Including phoning. I now regard myself as having ben scammed. Steer clear.

Update. After all the failed emails and failed phone call, I was phoned by the company - always a good sign. I explained what had happened and the person concerned - Dominic - said he'd look into it and promised to phone back within two hours. Which he duly did. He apologised for the confusion and offered a much superior product at no extra charge, to be shipped that afternoon. Whilst it hasn't yet arrived, I'm tracking it on DHL and so have no doubt that it will do so.

Sometimes things go wrong. The test then is how the company concerned responds. In my opinion, the response here has ben excellent and I'm happy with the outcome. So I retract my statement of criticism above and instead recommend Noxu as an online shop.

I absolutely love my lamp that I purchased. It’s great for different mood lighting!
The service has been amazing! I would highly recommend this company!