Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have Sutikku Floor Lamp and it’s amazing. It contributes greatly to my lounge modern look. There are tons of options to choose from depending on a mood or occasion, or you can just let colour and pa... Se mer

Betygsatt 1 av 5 stjärnor

my remote for my noxu modern is not working. has anyone found a universal remote that will work for it?

Betygsatt 1 av 5 stjärnor

Ich habe 2 ICE Lampen bestellt. So minderwertig, dass sie auf der glatten Oberfläche wackeln und optisch nicht überzeugen! Reklamation musste ich auf eigene Kosten zurückschicken. Es wurde an mich 1... Se mer

Betygsatt 1 av 5 stjärnor

Sehr unseriöses Unternehmen!!! Warte seit sechs Wochen auf zwei bestellte Lampen. Werde immer wieder von Emma vertröstet. Widerruf, der Bestellung wurde auch nicht angenommen, da Ware ange... Se mer

Företagsinformation

  1. Vitvaror och hushållsapparater

Informationen kommer från olika externa källor

The home of modern, minimalist British & Japanese design. Aesthetics and function combined are the key principles during the design process. Followed by quality during the manufacturing process. All our contemporary additions are designed, manufactured and shipped from the United Kingdom.


Kontaktuppgifter

2,1

Dålig

TrustScore 2 av 5

777 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,1

Alla omdömen

(777)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Really happy with my new Galactica…

Really happy with my new Galactica Table Lamp, regardless of the size, it still emits loads of light!

29 november 2021
Omdöme utan inbjudan
Logotyp för Noxu Design

Svar från Noxu Design

Hey John,

We're glad to hear you're happy with your new Galactica. (I must say, it's my personal favourite!)

If you've got any questions at all, do make sure to get in touch.

Fabio
Noxu Design

Betygsatt 1 av 5 stjärnor

Have been waiting weeks now on my…

Have been waiting weeks now on my refund even though the company have both my returns as tracking shows they’ve been safely delivered and signed for. Takes days to hear back from customer service who have now promised me two different dates I would receive my refund, both dates have now passed and I am now awaiting on a response after sending yet another email.
Absolutely avoid this company.

29 november 2021
Omdöme utan inbjudan
Logotyp för Noxu Design

Svar från Noxu Design

Hey there,

Thanks for dropping a review on our Trust Pilot.

Unfortunately, I cannot seem to be able to locate your order, I also cannot find any emails with your name, presenting what you're describing.

Would you mind dropping us an email at hello@noxudesign.com, or giving us a call on 0161 884 3594 so we can speak about this further, thanks.

Fabio
Noxu Design

Betygsatt 5 av 5 stjärnor

Fast acting customer service

Fast acting customer service! I had an issue with the delivery of my new Kona Floor lamp, I rang Noxu's customer services and was met with a very pleasant agent who took down some instructions for the delivery driver to follow, these were passed onto the DHL delivery driver in a very timely manner and I was called back by the agent confirming it would be delivered on the same day! Would definitely recommend. (Especially with Christmas coming up, they do the perfect gifts)

29 november 2021
Omdöme utan inbjudan
Logotyp för Noxu Design

Svar från Noxu Design

Hey John,

I'm glad to hear our team were able to assist you with the issues you were having with DHL.

If you've got any questions, or need any assistance with your lamp, do not hesitate to get in touch.

Fabio
Noxu Design

Betygsatt 1 av 5 stjärnor

Poor quality product

I purchased a light from Noxu. It is faulty and requires you to contact support to be able to reset it as it was continually malfunctioning. Wouldn’t recommend as poor quality.

29 november 2021
Omdöme utan inbjudan
Logotyp för Noxu Design

Svar från Noxu Design

Hey there William,

I'm sorry to hear that you're not happy with the quality of your lamp.

After taking a look at your ticket with our customer service team, you had what's called an "LED issue", this issue can be resolved within 2 minutes by following the instructions our customer service team had provided you with.

If you've got anymore questions, or require anymore assistance, do make sure to get in touch.

Fabio
Noxu Design

Betygsatt 5 av 5 stjärnor

Just received my Noxu vases

Just received my Noxu vases. They are as lovely in person as they appear in the advertisement. They will give any room a pop of colour. They are functional art. To add to the whole experience, they were shipped and arrived very quickly.

26 november 2021
Omdöme utan inbjudan
Logotyp för Noxu Design

Svar från Noxu Design

Hey there Lori,

I'm happy to hear you're loving your new Maroyaka Vases!

If you ever need anymore assistance, do not hesitate to get in touch with us. :)

Lucy
Noxu Design

Betygsatt 5 av 5 stjärnor

Encountered a problem with the light…

Encountered a problem with the light not responding to the remote as intended, seemed to be stuck on a strange setting. Emailed Noxu on a Saturday morning, had a reply within 2 hrs with instructions, and bingo, all up and running as new straightaway. Class.

23 november 2021
Omdöme utan inbjudan
Logotyp för Noxu Design

Svar från Noxu Design

Hey there Colin,

Thanks for dropping by!

I'm really happy to hear that we were able to troubleshoot the issue with your lamp and have it resolved with no need for any replacements. :)

If you've got any questions, please do get in touch.

Olivia
Noxu Design

Betygsatt 5 av 5 stjärnor

Michael dealt with me personally all…

Michael dealt with me personally all the way from inception to delivery.....Top bloke.....one of the best customer experiences from an online company I've ever had.

22 november 2021
Omdöme utan inbjudan
Logotyp för Noxu Design

Svar från Noxu Design

Hey there!

We're really glad to hear that we've been able to assist you in getting your issues resolved with minimal fuss.

If you require anymore help, or have got any enquiries, please make sure to get in touch.

Regards
Fabio

Betygsatt 5 av 5 stjärnor

Excellent service and product

I purchased my 2nd item from Noxu and I would rate the customer service team member’s help as 10/10. Michael followed up on my order placement and ensured the item was delivered in good time for my grand daughter’s birthday and even took the time to check if it had arrived. Top marks to Michael ;)
I recommend the brand and service highly.

22 november 2021
Omdöme utan inbjudan
Logotyp för Noxu Design

Svar från Noxu Design

Hey Sheila,

Thanks for dropping us a review!

I'm really happy to hear I could help you out, and that we got your order to you in a timely manner.

If you ever need anymore assistance, or have got any questions, please do feel free to get in touch. :)

Kind regards,
Michael

Betygsatt 5 av 5 stjärnor

Kona Floor Lamp

I have the Kona Floor Lamp, it has so many settings, and is super vibrant. It has become a talking point whenever I have guests over.

20 november 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

table tokuni

La table tokuni est parfaite, surtout grâce aux reflets de la lumière ! Livraison rapide même en avance (attention aux frais de douane en France), et montage en moins de 15 minutes.

19 november 2021
Omdöme utan inbjudan
Logotyp för Noxu Design

Svar från Noxu Design

Hey Aurelle,

We're happy to hear that your time shopping with us has been to your level of satisfaction and we hope to see you again in due course!

If you've ever got any questions, please do not hesitate to get in touch.

Fabio
Noxu Design

Betygsatt 5 av 5 stjärnor

Top Service

Top Service,
recently recieved a cube lamp that was damaged, but they replaced it very quickly with no questions asked as i sent them the pictures. thank you, really nice product too!

16 november 2021
Omdöme utan inbjudan
Logotyp för Noxu Design

Svar från Noxu Design

Hey there 👋

I'm glad to hear we could help you in sorting a replacement with very minimal fuss and in a timely manner. :)

Should you ever need any assistance, do not hesitate to drop us an email or give us a call.

Michael

Betygsatt 5 av 5 stjärnor

I have purchased the Sakuru Wall Lamp

I have purchased the Sakuru Wall Lamp, and I absolutely love it! definitely thinking of making another purchase from Noxu Design soon.
& Thank you for the great customer service.

12 november 2021
Omdöme utan inbjudan
Logotyp för Noxu Design

Svar från Noxu Design

Hey Maha,

We're glad to hear that you're enjoying your Sakuru Wall Lamp and that you have been satisfied with our customer service!

We look forward to seeing you again in due course. :)

Fabio

Betygsatt 5 av 5 stjärnor

Ordered the Galactica lamp,Said 2 to 5…

Ordered the Galactica lamp,Said 2 to 5 days for delivery. Due to the current situation arrived a couple of days later. Emailed Noxu and was replied to straight away, exceedingly helpful and delighted with my lamp. Planning to buy more from Noxu.

12 november 2021
Omdöme utan inbjudan
Logotyp för Noxu Design

Svar från Noxu Design

Hey Kenneth,

Thanks for your feedback!

We hope you're enjoying your Galactica, it really is a stunning piece.

If you ever need any assistance, just drop us an email at hello@noxudesign.com or give us a call at 0161 884 3594, we're always here to help!

Lucy

Betygsatt 5 av 5 stjärnor

Wonderful lamp and amazing service

I loved my lamp and after 10 months it suddenly collapsed. I contacted the customer service and not only they were very helpful and fast, they replaced my lamp without further complications. I definitely recommend it!

11 november 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Sutikku Floor lamp

Sutikku Floor lamp. Excellent light that brightens up any space. Plenty of settings and colours for whatever mood you have.
I misplaced my remote control and the customer service team were excellent in quickly dealing with my request for a replacement. I'd definitely recommend this light.

10 november 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

💖💖💖this product

Not only do I love this product but following a small glitch I was wonderfully surprised at the service provided by the company. Without any quibbling a replacement was sent . All instructions and communications were dealt with promptly it was clear ,polite and very very helpful. Totally recommend

10 november 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I own 3 pieces from Noxu

I own 3 pieces from Noxu. Wall light and 2 stands. Absolutely love them. The colors all match and it really sets the mood for relaxing or for parties. Highly recommend.

9 november 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellence in every aspect

Noxu has gorgeous products, beautifully designed and their lamps make a great impact. We have bought several and been very happy. But I always feel the true sign of a good company is how they deal with things when they go wrong. When a lamp we ordered arrived broken (not their fault) the Noxu customer service was gold standard. I sent an email outlining the issue and within 30 minutes a very helpful young man called Michael called me. They offered a no hassle replacement which arrived with 48 hours. The new lamp is perfect. Highly recommend Noxu.

9 november 2021
Omdöme utan inbjudan
Logotyp för Noxu Design

Svar från Noxu Design

Hey Bell,

Thanks a lot for dropping us a review!

I'm over the moon to hear that you're very happy with our customer service and your brand new lamp. :)

If you ever need anymore help, please do not hesitate to contact us, we're here to help.

Michael

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer