I have never written a bad review and hopefully this will go some way towards the disgrace i have for this company. Not only did i need to write a formal complaint whilst they took their time to i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’m exasperated. Their website refuses to load (I’m in the US, but that shouldn’t matter), and their app spins and does nothing. I got a nice guy on the phone, who gave me the customer e-mail. I used... Se mer
Företaget har svarat
I received fantastic support from Ross this morning. Ross took the time to explain things to me and how the process worked in a way that I could understand and I came off the call actually knowing w... Se mer
Företaget har svarat
This is an awful company to deal with. I lost my Husband in Dec 2025 and have been trying since Jan to get his pension paid back, the level of customer service has been shocking. Only once have I hea... Se mer
Företaget har svarat
Företagsinformation
- Pensionsfond
- Finansiellt institut
- Fondförvaltningsbolag
- Investeringstjänst
- Pensionsmyndighet
- Pensionsplan
Skrivet av företaget
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Skrivet av företaget
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Kontaktuppgifter
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Storbritannien
- trustpilot@nowpensions.com
- nowpensions.com
2,0
Dålig
1 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to switch too with quick service.
25 februari 2026
Svar från now:pensions
Hi Joseph,
Thank you for your positive review. We’ll make sure your feedback is passed on to the relevant team.
Please let us know if there’s anything else we can help with.
Thank you,
Heloise
now:pensions
Legalized criminals
This is the second time my account has been blocked for security reasons. Which means that since the first time I have not actually had access to my account. It has been more than 4 months.It's unbelievable! It's about people money and trust.
11 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Nikolay,
Thank you for leaving your review.
My understanding of your situation is that you're locked out of your account.
I’m sorry that you’ve had to raise this with us.
I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensionstrust.com:
• Your full name
• Full Address
• National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Conner
now:pensions
Avoid
Avoid, avoid, avoid! I have been trying to access my account since November 2025. 3 months! It is ‘flagged for review’ and I ‘won’t be able to access for the next few weeks’. Despite several attempts I cannot get into my account. I’m sure it’s just purely a coincidence that I want to draw some money down ;) Unfortunately it’s through my employer. This pension provider definitely wouldn’t be my personal choice.
24 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for getting in touch and providing your feedback.
I appreciate your frustrations regarding being locked out of your account.
I would firstly like to apologise for the inconvenience caused.
We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensionstrust.com:
• Your full name
• Full Address
• National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Conner
now:pensions
Worst Pensions ever
I have now called three separate times to request something as basic as my account number. Each time I was told it would be sent by post. Nothing has arrived. I was then advised to “call back if it doesn’t come.” I have done exactly that. After more than two hours spent on calls, I am still in the same position.
During these calls, I found the communication deeply frustrating. Rather than receiving clear answers, I experienced interruptions, vague reassurances, and repeated statements that it would “be sent out,” without any confirmation of dispatch dates or tracking. Being spoken over while trying to ask a straightforward question is not acceptable customer service.
I was also told that my email address is not on the system, despite my employer confirming it was provided. No one has been able to explain this discrepancy or offer a clear solution to update it.
At this point, it feels like a simple request has turned into an unnecessary obstacle course. For a financial provider handling long term savings, the lack of clarity, follow through, and accountability is extremely concerning.
24 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Manuel,
Thank you for leaving us a review to raise your concerns.
My understanding of your situation is that you're attempting to locate your account number.
I’m sorry that you’ve had to raise this with us.
I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensionstrust.com:
• Your full name
• Full Address
• National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Conner
now:pensions
Poor investment plus poor customer service…
I have been beyond frustrated with my experience with NOW Pensions.
Terrible Investment Performance: My pension has been poorly invested from the start. While other funds are growing, my pension value has actually decreased, leaving me worse off than when I began.
A Protracted Transfer Process: Trying to move my money to another provider has been a long, protracted nightmare (which I haven't had with other providers). At times I honestly felt like they were creating obstacles to hold my funds hostage.
Incompetent Communication: Their customer service is slow and ineffective. Getting a straight answer is very difficult, and the constant delays and frustrations have made a simple transfer feel like a full-time job.
General Incompetence: Staff who don't seem to know their own processes made the whole process time consuming and incredibly frustrating.
Bottom line: Avoid this provider at all costs (if you can). They are quick to take your money but make it an absolute battle to get it back out. I feel like the only winner here has been Now Pensions.
23 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for getting in touch and providing your feedback.
I appreciate your frustrations regarding the service and delays you have received.
I would firstly like to apologise for the inconvenience caused.
Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensionstrust.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you
Heloise
now:pensions
The worst Company I have dealt with
The worst Company I have dealt with. Told the call handler several times My Mum couldn’t talk as she is dying of COPD the calll handler kept making my Mum repeat herself even hearing her coughing and struggling to breathe!! And I explained clearly the situation she was Cold and heartless no empathy or understanding what so ever! The call handler had a foreign accent which lead to my Mum having to keep repeating herself! I asked more than 6 times to speak to a manager or superior!! Was told No! Disgusting heartless company
23 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Claire,
Thank you for leaving us a review to raise your concerns.
I understand you’re unhappy about the service you have received at now:pensions and have raised concerns about issues that were left unresolved when speaking with our member support team.
I’m sorry you’ve had a poor experience with us.
I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensionstrust.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Heloise
now:pensions
Svar från now:pensions
Hi Kate,
We’re happy that we could resolve your query and thank you for your feedback.
Please let us know if there's anything else we can help with.
Thank you,
Conner
now:pensions
What a hard work they are
What a hard work they are. I just want to transfer my pension from Now to the Scottish widows. Taking a loan is easier than get my money transferred somewhere else. Didn't had problem from other company but these ones asking to much stuff and it's still not enough. First asking prove that my new pension company are not scammers and that im contributing there which is shouldn't even be their business, after sending what they need instead of confirming that, they magically found my another account with them and sending emails like "are we saying hello again?" No im not saying hello i just want you stop pretending that you are scammers yourselves.
20 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Neringa,
Thank you for leaving your review.
I appreciate your frustrations regarding transferring your pension out of now:pensions.
I’m sorry that you’ve had to raise this with us.
Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensionstrust.com:
• Your full name
• Full Address
• National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Conner
now:pensions
Awful company go ANYWHERE else
Awful company. i have been consolidating several pension this is the only company that has made the process painful and am still awiting response to e mails.
Ask for forms to be completed uneccessarily (no other comapny has dome this) Not at all user friendly and you end uo chasing your tail
16 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving us a review to raise your concerns.
My understanding of your situation is that you are trying to consolidate your pensions and have encountered delays with us.
I would firstly like to apologise for the inconvenience caused.
I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Ellie
now:pensions
After some difficulties at first…
After some difficulties at first logging in and navigating the site, and thinking I was going to have problems with the company, which to be fair I think was mostly my own confusion, I cashed my (very small) pension and only waited just over a week, so I can't really report any issues of significance with my experience.
17 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hello,
Thank you for your positive review. We’ll make sure your feedback is passed on to the relevant team.
Please let us know if there’s anything else we can help with.
Thank you,
Heloise
now:pensions
Kept me informed throughout the…
Kept me informed throughout the process.
And was very easy to complete the process.
18 februari 2026
Svar från now:pensions
Hi,
Thank you for letting us know about your experience.
Please let us know if there’s anything else we can help with.
Thank you,
Heloise
now:pensions
Svar från now:pensions
Hi,
We’re happy that we could resolve your query and thank you for your feedback.
Please let us know if there’s anything else we can help with.
Thank you,
Heloise
Svar från now:pensions
Hi,
Thank you for letting us know about your experience.
Please let us know if there’s anything else we can help with.
Thank you,
Ellie
now:pensions
Svar från now:pensions
Hi,
Thank you for your positive review. We’ll make sure your feedback is passed on to the relevant team.
Please let us know if there’s anything else we can help with.
Thank you,
Ellie
now:pensions
If I could give them No stars I would
If I could give them No stars I would
I registered with their portal last year but was unable to access it in January when I wanted to request the release of my pension.
I have been asking for my retirement fund to be released to me for over a month.
The portal is “glitchy” apparently but. What that means is it doesn’t hold your registration so everytime you need to access your pension you have to phone “customer services “ who tell you to register on the portal and give you No help whatsoever. So frustrating that such a poor company is withholding my pension and providing zero customer service.
12 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving your review.
I appreciate your frustrations with the service you have received and the issues you have encountered with your now:u account.
I’m sorry you’ve had a poor experience with us. I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Heloise
now:pensions
Over a month now
Over a month now, I’m trying to log in to my account and the temporary password doesn’t works. Called them every week and the only thing they said is “I’ll pass the case to the team and back to you for the end of the week, maximum next week.” Emailed them but nothing solved. Ridiculous
12 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for getting in touch and providing your feedback.
I understand you’re unhappy about the service you have received and have raised concerns about being unable to log into your account.
I would firstly like to apologise for the inconvenience caused. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Heloise
now:pensions
Easy access
No hazel easy to make a access account and transfer money to your account easily
31 januari 2026
Svar från now:pensions
Hello,
Thank you for your positive review. We’ll make sure your feedback is passed on to the relevant team
Please let us know if there’s anything else we can help with.
Thank you,
Heloise
now:pensions
I was told that I need to fill in a…
I was told that I need to fill in a form went into my account and there is no link to the form. So I tried to close my account down put in my account number and NI number and then got told I need to log in again and so the every circle goes on and on . I was then informed I have two pensions and I need to merge them even though one had nothing in it . Done that. And waited for my money only for the company to tell me that I had to tell them I want to cash my pension. No one told me this at all.AVOID AT ALL COSTS
11 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving your review.
My understanding of your situation is that you are required to fill out a form via now:u, but there was no link to do this. You then encountered access issues.
I’m sorry you’ve had a poor experience with us. I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Ellie
now:pensions
Primitive
A more fitting name might be “Primitive Pensions.” The online portal does not allow users to update their postal address, which is a basic functionality I would expect from any modern financial services provider.
When I contacted customer support via live chat, I was directed to complete a paper form and submit it by post. This process feels unnecessarily outdated and inconvenient.
Fortunately, I have less than £100 invested with this provider. My primary pension is held elsewhere, which gives me reassurance. Based on the volume of similar feedback reflected in other reviews, my experience does not appear to be an isolated one.
AVOID!
9 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving your review.
My understanding of your situation is that you are having trouble updating your address, and that our webchat was not able to assist you.
I’m sorry you’ve had a poor experience with us. I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Ellie
now:pensions
Fast and efficient transfer without any…
Fast and efficient transfer without any unpleasant surprises.
6 februari 2026
Svar från now:pensions
Hello,
Thank you for letting us know about your experience.
Please let us know if there’s anything else we can help with.
Thank you,
Heloise
now:pensions
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.