I have never written a bad review and hopefully this will go some way towards the disgrace i have for this company. Not only did i need to write a formal complaint whilst they took their time to i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’m exasperated. Their website refuses to load (I’m in the US, but that shouldn’t matter), and their app spins and does nothing. I got a nice guy on the phone, who gave me the customer e-mail. I used... Se mer
Företaget har svarat
I received fantastic support from Ross this morning. Ross took the time to explain things to me and how the process worked in a way that I could understand and I came off the call actually knowing w... Se mer
Företaget har svarat
This is an awful company to deal with. I lost my Husband in Dec 2025 and have been trying since Jan to get his pension paid back, the level of customer service has been shocking. Only once have I hea... Se mer
Företaget har svarat
Företagsinformation
- Pensionsfond
- Finansiellt institut
- Fondförvaltningsbolag
- Investeringstjänst
- Pensionsmyndighet
- Pensionsplan
Skrivet av företaget
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Skrivet av företaget
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Kontaktuppgifter
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Storbritannien
- trustpilot@nowpensions.com
- nowpensions.com
2,0
Dålig
1 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Didn’t have to do a thing transfer was…
Didn’t have to do a thing transfer was easy and smooth
6 februari 2026
Svar från now:pensions
Hi,
We’re happy that we could resolve your query and thank you for your feedback.
Please let us know if there’s anything else we can help with.
Thank you,
Heloise
now:pensions
Absolute poor customer service and the…
Absolute poor customer service and the overall process. My pension contributions where transfered by blue arrow to now pension. Been trying to access my account for legal reason. Been on the phone three times requesting my pension number so I can log into my account. Was informed it will be send via email while the updated me over the phone of my contributions and said in 5 minutes will be recieving and email. It has been two weeks since an I am stilk chasing them only to be told the last time my information is not correct so my account can not be access. Same DOB and National insurance number given to them the first two times. At this point I am believing they are knowing preventing me from having access to my account and that is fraud. I will be getting the umbusman involve and my lawyers. Absolute worst pension service I have ever encounter. Never registered with them for any reasons what so ever.
9 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving us a review to raise your concerns.
I understand you’re unhappy about the obstacles you have faced whilst trying to access your account.
I’m sorry that you’ve had to raise this with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Full Address
• National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Kind regards,
Ellie
now:pensions
Very easy to do
29 januari 2026
Svar från now:pensions
Hi Kevin,
Thank you for your positive review. We’ll make sure your feedback is passed on to the relevant team.
Please let us know if there’s anything else we can help with.
Thank you
Heloise
now:pensions
Smooth transfer of pension.
Now pension completed the whole process after I provided my previous Pension handler. The money was transferred after my old company verified with me. Whole process completed in less that one month.
3 februari 2026
Svar från now:pensions
Hi,
Thank you for letting us know about your experience.
Please let us know if there’s anything else we can help with.
Thank you,
Heloise
now:pensions
Bereavement
I'd give NOW Pensions 0 stars if I could.
I began the process of withdrawing my late husband's pension on 14th January 2026. NOW Pensions have sent multiple forms for me to complete and requested multiple documents. All of these I sent back within 2 hours of receiving them. Even after making daily phone calls chasing the return of ID documents and progress on my husband's pension being made to me, I'm still not getting anywhere. It has been almost one month since I started the process of withdrawing the money. I keep being asked for forms to be returned when I have already done this and it's on the system (confirmed by agents). I even explained to the many advisors my financial situation and that I desperately need this money but they didn't care. Despite multiple promises from agents to call me back, only one ever did (thank you to him). No compasion or empathy at all. I just want it resolved and the money paid to me as this company is causing me additional stress and upset. I was promised on Friday 6th February that I'll receive a payment notification form detailing when I'll receive the money. I've had nothing through. Please stop making excuses, hurry up and make the payment to me!
14 januari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hello Erica
Please accept my condolences at this difficult time.
I can confirm we have received your email, and we aim to respond to you within 2 working days.
Thank you
Heloise
now:pensions
Consolidating pensions
I made the decision to bring my pensions together to make it easier when I finally get to retirement age to access my money.
I went onto my Now account and requested that they transfer funds from another pension. It was quick and easy.
2 februari 2026
Svar från now:pensions
Hi Justine,
Thank you for your positive review. We’ll make sure your feedback is passed on to the relevant team.
Please let us know if there’s anything else we can help with.
Thank you,
Seren
now:pensions
I am trying to cash in my tiny pension…
I am trying to cash in my tiny pension .all I am getting is all red tape and delays. A full form was sent to them a few months . All they keep saying is some more information is required like a parrot. It has been reported to the pensions ombudsmen . I have logged into my account and see no information at all about more info required . They are doing everything to avoid payment. Look at all the other bad reviews. I want my money or else
7 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Martin,
Thank you for leaving us a review to raise your concerns.
I understand you’re unhappy about the delays with your pension withdrawal and have raised concerns about the service received.
I’m sorry that you’ve had to raise this with us. Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Heloise
now:pensions
Absolutely shocking.
Absolutely shocking.
My account was locked last year with no explanation. There was a pop up that advised the account was under a routine security check. Several months later, the account is still locked, in this time I have moved house.
I phoned up and was advised a letter was sent to my old address advising how to unlock the account. I explained i've moved, so they said they would re-send the unlocking code to my e-mail within 10 days. This never came. I called today and was told, in quite a bit of waffle, that I now need to send them a letter with proof of the address change and that in no way can this be done electronically or over the phone and that the previous person should not have advised this is the case. It's 2026. They are holding my money and not letting me access it. Once this is resolved, I will be trasnsferring the pot straight out.
6 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Matt,
Thank you for getting in touch and providing your feedback.
I appreciate your frustrations regarding being unable to access your now:u account.
I’m sorry you’ve had a poor experience with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Seren
now:pensions
Worst Financial Conduct and services
I am currently trying to get access to my account they lock me out of my online , then when you phone you spend the entire time on hold. They are the worst run company I have ever dealt with and all i want to do is move my pension away from them immediately which also is made difficult. Avoid this company at all costs
6 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Ryan,
Thank you for leaving your review.
I understand you’re unhappy about the service you have recieved and have raised concerns about accessing your now:u account.
I’m sorry that you’ve had to raise this with us. I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Seren
now:pensions
Svar från now:pensions
Hi,
Thank you for letting us know about your experience.
Please let us know if there’s anything else we can help with.
Thank you,
now:pensions
Brilliant service
Brilliant service. Found my pensions quickly and transferred everything to one pot.
2 februari 2026
Svar från now:pensions
Hi Helena,
Thank you for your positive review. We’ll make sure your feedback is passed on to the relevant team.
Thank you,
Seren
now:pensions
Svar från now:pensions
Hi Malick,
Thank you for letting us know about your experience.
Please let us know if there’s anything else we can help with.
Thank you,
Seren
now:pensions
Simplified my pensions tracking
Decided to merge my workplace pensions into my current Now pension in order to easily keep track of them. The process was simple as all I had to do was add my policy number which I had on the correspondence letters. Within two weeks the pensions were added and makes it soo much easier for me.
24 januari 2026
Svar från now:pensions
Hi Barry,
Thank you for letting us know about your experience.
Please let us know if there’s anything else we can help with.
Thank you,
Seren
now:pensions
Absolutely the worst customer service…
Absolutely the worst customer service experience I've had. They have locked my account so I cannot gain access, but insist of responding to my emails by sending me messages I'm unable to read. I've called twice, one person barely understood what I was saying and the second person told me it could take up to four days for my access to be added again. I asked why it had been locked and got no reply. I'm trying to transfer out of this terrible provider but they are going out of their way to make this impossible. What a truly awful and innept organisation this is. Would never recommend.
Update: I was contacted today by support who went ahead to advise me on how to gain access to the system using the exact instructions I sent them in my original email with details on how it was failing - and my email was included as an attachment. This company is the absolute worst.
29 januari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Rob,
Thank you for leaving us a review to raise your concerns.
My understanding of your situation is you are trying to access your online account however, when asking for assistance from now:pensions you feel that the service has been poor.
I would firstly like to apologise for the inconvenience caused. Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Seren
now:pensions
Blocking my transfer and breaching UK GDPR (Data Accuracy)
I am currently trying to transfer my pension to a new provider, but Now Pensions is making it impossible by refusing to correct a simple clerical error on my account.
My first and last names were transposed (flipped) in their system. Despite being logged into my secure portal and having my identity verified via my National Insurance number, their customer service agents (including a recent 'Haresh' & 'Mary') have been completely unhelpful.
They are demanding I 'jump through hoops' and provide legal documentation for a name change that never actually happened - it's their own data entry mistake.
To make matters worse, I’ve been abruptly disconnected from live chats after following their instructions. I have now been forced to raise a formal complaint and invoke my 'Right to Rectification' under UK GDPR. This administrative incompetence is causing a significant delay to my transfer and financial loss.
Avoid this company if you value your time or your money.
I will be escalating this to the Pensions Ombudsman and the ICO immediately.
29 januari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving your review.
My understanding of your situation is that you are concerned that now:pensions is obstructing your transfer, and you have had difficulties with using our webchat.
I’m sorry you’ve had a poor experience with us. I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
now:pensions
Absolutely disgusting customer service
Absolutely disgusting customer service, my husband died in June 25 and I have been trying to access funds from his pension since August 25, the death certificate is in French with an English translation on the back which this seems too hard to comprehend to turn the certificate over I actual had one member of staff say that they couldn't continue any further because it was in French and not English and she laughed about it on the phone. This is the worst company I have had to deal with I'm having to go through the same information all the time it is truly awful!!
29 januari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving us a review to raise your concerns.
I understand you’re unhappy about the obstacles you have faced whilst trying claim your late husbands pension. On behalf of the business I would like to offer you our condolences.
I’m sorry that you’ve had to raise this with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Full Address
• National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Kind regards,
now:pensions
Svar från now:pensions
Hi,
Thank you for letting us know about your experience, and I apologise for the difficulties that you have encountered with our app.
If you are still facing issues with the app, or if you require further assistance, please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
now:pensions
Your shared information and current…
Your shared information and current updates of the entire process.
29 januari 2026
Svar från now:pensions
Hi,
We’re happy that we could resolve your query and thank you for your feedback.
Please let us know if there’s anything else we can help with.
Thank you,
Seren
now:pensions
Excellently excellent!
29 januari 2026
Svar från now:pensions
Hi,
Thank you for letting us know about your experience.
Please let us know if there’s anything else we can help with.
Thank you,
Seren
now:pensions
Svar från now:pensions
Hi,
Thank you for your positive review. We’ll make sure your feedback is passed on to the relevant team.
Please let us know if there’s anything else we can help with.
Thank you,
now:pensions
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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