I have never written a bad review and hopefully this will go some way towards the disgrace i have for this company. Not only did i need to write a formal complaint whilst they took their time to i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’m exasperated. Their website refuses to load (I’m in the US, but that shouldn’t matter), and their app spins and does nothing. I got a nice guy on the phone, who gave me the customer e-mail. I used... Se mer
Företaget har svarat
I received fantastic support from Ross this morning. Ross took the time to explain things to me and how the process worked in a way that I could understand and I came off the call actually knowing w... Se mer
Företaget har svarat
This is an awful company to deal with. I lost my Husband in Dec 2025 and have been trying since Jan to get his pension paid back, the level of customer service has been shocking. Only once have I hea... Se mer
Företaget har svarat
Företagsinformation
- Pensionsfond
- Finansiellt institut
- Fondförvaltningsbolag
- Investeringstjänst
- Pensionsmyndighet
- Pensionsplan
Skrivet av företaget
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Skrivet av företaget
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Kontaktuppgifter
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Storbritannien
- trustpilot@nowpensions.com
- nowpensions.com
2,0
Dålig
1 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shocking
JustShocking, shocking and shocking. Requesting 3rd time for the same document's to prove address and name. All accepted and few days later the same story" we need more info from you" and request for the same information. Customer support - copy-paste. Secured chat - copy-paste. No answer to any questions. AVOID AVOID or move your money to different pension company.
Now u: no! Im not going to give you any of my details to contact! Spend to much time to contact you. Go away from me!
Update: now u reply to my review. Did they read it? NO! What tgey answer is? Provide personal details! What Iwrote in review? You can see above.
So again Shocking terrible response from now pension!
24 mars 2026
Omdöme utan inbjudan
Svar från now:pensions
Hello,
I’m sorry you’ve had a poor experience with us.
I understand you’re unhappy about the repeated request for documents to change your personal details.
I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensionstrust.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Ellie
now:pensions
Over a period of 3 months my husband…
Over a period of 3 months my husband was taken out his pention through ill health sent all documents off 11 phone calls hours on web chat everyone repeatedly saying same thing we will get back to you at end of day the frustration this has taken my husband into depression has impacted so bad
There must be someone out there who can help him since we asked for the money out it has gone down 800 pound and continues to shame on you now pentions
I would appreciate if anyone could tell us who the best person we can talk to for help us to try to get it back before its to late
24 mars 2026
Omdöme utan inbjudan
Svar från now:pensions
Hello,
I’m sorry that you’ve had to raise this with us.
I appreciate your frustrations concerning the time it has taken for your husband to withdraw his funds due to ill health.
We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensionstrust.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Ellie
now:pensions
Svar från now:pensions
Hi Ioana,
We’re happy that we could resolve your query and thank you for your feedback.
Please let us know if there’s anything else we can help with.
Thank you,
Conner
now:pensions
I think Now is amongst the best…
I think Now is amongst the best pension custodian if not the best. They are very professional and their customers service is great. Their website and application is amazing, easy to navigate and clear understanding of your pension. I will always recommend it.
23 mars 2026
Svar från now:pensions
Hi Ayobams,
Thank you for letting us know about your experience.
Please let us know if there’s anything else we can help with.
Thank you,
Conner
now:pensions
Pension consolidation
I didn’t know the providers of my pensions from my former jobs and now pensions was able to find and consolidate them with ease. No fuss and easy to do. Excellent service!
22 mars 2026
Svar från now:pensions
Hi Alex,
We’re happy that we could resolve your query and thank you for your feedback.
Please let us know if there’s anything else we can help with.
Thank you,
Conner
now:pensions
I am extremely dissatisfied and deeply…
I am extremely dissatisfied and deeply frustrated with my experience with this pension company. Over the past three months, I have made repeated attempts to obtain my new policy number, update my address, and simply regain access to my account—yet these basic and reasonable requests remain unresolved. This ongoing situation is both unacceptable and exhausting.
Despite diligently following every instruction provided—including sending multiple emails and submitting all required documentation by post—I have made no meaningful progress. Each time I contact customer service for an update, I am met with different and often contradictory information. This lack of consistency has only added to the confusion, prolonged the process unnecessarily, and significantly increased my frustration.
The standard of customer service has been consistently poor. Representatives appear to lack both the knowledge and coordination required to handle even straightforward requests. It is extremely concerning that no one seems able to provide clear, accurate, or reliable guidance. This has resulted in a considerable waste of time and has eroded my confidence in the company entirely.
For transparency, I strongly urge a review of recorded calls, which will clearly highlight the conflicting information and inconsistent advice provided by various representatives. Equally concerning is the apparent lack of accountability or intervention from higher management, who have failed to take ownership or meaningful action to resolve this matter.
Furthermore, the information presented on the company’s website does not align with the actual service provided. The process for raising a formal complaint is unnecessarily restrictive and poorly designed, requiring customers to log in before submitting a complaint. This creates an unreasonable barrier and reflects a lack of genuine commitment to addressing customer concerns.
Given that this involves my hard-earned savings, the entire experience is particularly distressing. I expect a far higher standard of professionalism, efficiency, and integrity when dealing with matters of such importance.
Based on my experience, I cannot recommend this company. I would strongly urge others to exercise caution and reconsider their association with this.
18 mars 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Manvi,
Thank you for taking the time to share your experience.
We are sorry to hear about the difficulties you’ve had accessing your account and the frustration this has caused.
This is not the level of service we aim to provide.
We would really like to look into this in detail, including the points you’ve raised about the information you’ve been given and how you can raise a complaint.
Please contact our team at trustpilot@nowpensions.com with your full name, date of birth and national insurance number, so we can review your case, listen back to the calls where appropriate, and work with you to resolve matters as quickly as possible.
Thank you,
Seren
now:pensions
This company are very difficult to deal…
This company are very difficult to deal with, and I am a solicitor used to dealing with pension companies. Their forms are counter-intuitive, and their fixed procedures are inflexible when dealing with the estate of one of their deceased customers. I will certainly avoid them in future if I can and advice you to also.
12 mars 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for getting in touch and providing your feedback.
I understand you’re unhappy about our forms and fixed procedures and have raised concerns about our processes.
I’m sorry you’ve had a poor experience with us. I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensionstrust.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you
Heloise
now:pensions
Svar från now:pensions
Hi Jack,
Thank you for leaving us a review to raise your concerns.
I appreciate your frustrations regarding the service you've received.
I’m sorry that you’ve had to raise this with us.
We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensionstrust.com:
• Your full name
• Full Address
• National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Conner
now:pensions
NOW Pensions act in the way they do because the Government has allowed this to happen
The problem with NOW Pensions is that we, as employees, were not given the option of choosing a pension provider of our choice - most of us wanted the NEST pension provider.
Secondly, the Government encouraged us to start a workplace pension scheme, and as such, we blithely agreed to the scheme without realizing what the consequences would be.
NOW Pensions show scant regard for its customers to such a degree that accounts can't be accessed in a short time, the foreign telephone advisors can't be understood, and the returns on our contributions are derisory.
The Government allowed this to happen . . . . . they can now sort it out!
9 mars 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Christopher,
Thank you for leaving your review.
I understand you’re unhappy that your employer has used now:pensions as their chosen scheme and have raised concerns about the service you have received.
I’m sorry you’ve had a poor experience with us.I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to
trustpilot@nowpensionstrust.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Heloise
now:pensions
They keep to their words
To be honest, now did an excellent job in transferring my pension without any delay. I'm impressed.
27 februari 2026
Svar från now:pensions
Hi,
Thank you for letting us know about your experience.
Please let us know if there’s anything else we can help with.
Thank you,
Ellie
now:pensions
It has now been well over a month since…
I left a negative review but have subsequently found that money was transfered to my account hence the change to positive.
8 mars 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving us a review to raise your concerns.
I appreciate your frustrations regarding the delays in receiving your pension funds.
I’m sorry that you’ve had to raise this with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Full Address
• National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Kind regards,
Ellie
now:pensions
i Have been trying to get into the…
i Have been trying to get into the website since Jan 21st 2026. Firstly was advised incorrect details were on the system. Correct details sent 21st Jan 2026 but still not able to login. Further advised i had not filled in a form which they had sent to the incorrect email address but would send by post which after weekly phone chasing has yet to arrived, Registered 3 complaints which are just sent to the another section with no action taken.
21 januari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving your review.
My understanding of your situation is that you are struggling to log into your account.
I’m sorry you’ve had a poor experience with us. I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Ellie
now:pensions
Only gave it 1 as couldn't give zero
Only gave it 1 as couldn't give zero
What a joke for a company.
Wanted to combine all my pensions in one place so sorted a company that could consolidate. The 2 other pensions i had sorted and transferred in days.
This company how ever have just repeatedly sent me the same email saying do you really want to do this?
I'm am the older generation and i don't want 3 apps to keep an eye on my pension pot i want JUST 1.
They need to sort this
5 mars 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Doris,
Thank you for leaving us a review to raise your concerns.
I appreciate your frustrations regarding your transfer claim.
I’m sorry that you’ve had to raise this with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensionstrust.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Seren
now:pensions
More likes more attension!!!
Let's ALL those who have suffered at the hands of this company give this post a maximum likes for this post. I think the government should intervene in this company's affairs, as they have enough money to support so many people!
I've been trying to access my account since November. In November, they said the account was under technical review, and that would last for two weeks at most. After the New Year, the account was completely blocked for "security reasons." I was able to access my account easily in September and October, but as soon as I started asking how to withdraw money to my bank account at the end of October, it was blocked a week later. Since then, the level of abuse from support has been off the charts. I took screenshots of the conversation with support, which I spoke with again today; it's a shame I can't attach them here. One support person wrote that I needed to call them and quickly ended the chat. The next person wrote that this had happened to many accounts and that I needed to wait. However, this person doesn't know the timeframe for this. When I wrote to ask whether it was even legal for a UK pension company to behave this way, withholding client money without explanation, the support representative ended the conversation. I'm sure I'm not alone, otherwise the company wouldn't have such a low rating here.
4 mars 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Aliaksandr,
Thank you for getting in touch and providing your feedback.
I understand you’re unhappy about your online account being locked and have raised concerns about the service you have received.
I would firstly like to apologise for the inconvenience caused. Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensionstrust.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you
Andrea
now:pensions
Avoid!
My ill-health retirement claim was delayed because important forms never arrived, and I wasn’t told I needed to complete them until weeks later. Guidance was inconsistent, and automated letters added to the confusion. Stage 1 partially upheld my complaint with a compensation offer, but in Stage 2 the compensation was pulled, and my concerns were not fully addressed. The whole process caused unnecessary stress, and the Trust needs to improve transparency and communication.
3 mars 2026
Omdöme utan inbjudan
Svar från now:pensions
Hello,
Thank you for taking the time to share your feedback. I’m sorry to hear about the difficulties you've experienced.
We've received your recent emails and we'll reply directly to you on the points you've raised.
Kind regards,
Heloise
now:pensions
I really wish if I could less than one…
I really wish if I could less than one star for this company they just rape me off with 290 pound as they are working with uber now without my consent without anything from my side to consent that to set up this account it's been set up by uber and this company and now I can't refund my money back which is 290 I have not consented I don't recommend it please avoid it
2 mars 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for leaving us a review to raise your concerns.
I appreciate your frustrations with your account, I’m sorry you’ve had a poor experience with us.
I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensionstrust.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Heloise
now:pensions
Never ever use them wont let upu log…
Never ever use them wont let upu log in and if ypu want to draw money you have to wait 10 days for a form
Corrupt just want to hold on to your money i see this company involves sharia law
Tried again now signed in and there is nowhere explaining on how to withdraw money
2 mars 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi,
Thank you for getting in touch and providing your feedback.
My understanding of your situation is that you have experienced delays whilst waiting to receive forms from us.
I’m sorry that you’ve had to raise this with us.
We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Ellie
now:pensions
Svar från now:pensions
Hi,
Thank you for leaving us a review to raise your concerns.
I appreciate your frustrations and I would firstly like to apologise for the inconvenience caused.
Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Ellie
now:pensions
Contributions missing/disapeared
pensionsnow seems to have migrated to a new website and somehow most of my contributions are missing, already complained and contract the chat but no one seems to find this money even though I have past emails confirming contributions were made.
To add to the agravation it's not even possible to login in the old website to check the data, they literally deleted everything. this feels like a scam.
"Please save this chat number for your reference 379341e5-e045-4bb6-b574-1f127d137a3a"
25 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hello,
Thank you for getting in touch and providing your feedback.
My understanding of your situation is that you are missing some of your contributions.
I’m sorry that you’ve had to raise this with us.
We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Ellie
now:pensions
Very much a ‘compliance’ product
Very much a ‘compliance’ product. They have no interest in providing actual support to you as the end user because you’re not their customer, your employer is. You’re legally forced into using them to get employer contributions so they have no need to provide satisfactory service, and it shows.
25 februari 2026
Omdöme utan inbjudan
Svar från now:pensions
Hi Scott,
Thank you for leaving us a review to raise your concerns.
I understand you’re unhappy about the service you have received and have raised concerns about the lack of support provided for members.
I’m sorry you’ve had a poor experience with us.
Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensionstrust.com:
Your full name
Full Address
National Insurance number
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Heloise
now:pensions
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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