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€220 for a small package. This is EXTORTION.
They overinflate pricing and NOONE will be able to afford.
I just have one question, HOW DARE YOU.

I want to be very clear about this part. When using this company’s international shipping service, there is a critical drawback. They register a higher weight at their overseas branches than the actual weight. For example, if the actual weight is 950g, they register it as 1.08kg, or 1.9kg as 2.05kg. The reason for this is that shipping costs increase by more than $5 for every 0.5kg. (I explained this to the sellers and asked them to ensure accurate weight measurements before shipping.) I filed several complaints, but nothing has improved, so I stopped using this service for purchases and deliveries from abroad. Always double-check their weight measurements!

Deservire foarte proasta, au blocat coletu in vama si pentru devamare am achitat 1000 lei, astept deja de o saptamana sa faca documentele pentru devamare si inca nu sunt gata.

The service was not good. I had 10 kg parcel and I supposed to pay £35 for that. The lady said I need to pay £50 because I had clothes that can’t fit in 10kg box.
Look like it’s my problem that they have small boxes. For 10kg box I payed £50 🥴🥴🥴🥴

Ich hab eine Sendung aus der Ukraine erhalten ohne Rechnung für Zollgebühren, die ich bezahlen muss und will. Mehrfach versuchte ich telefonisch mein Problem zu klären. Es wäre nicht möglich, weil nach Hallo und Schilderung kam keine Reaktion , nur das Schweigen und nach 10-20 Minuten wurde aufgelegt. Es hat sich mehr fach wiederholt.

I recently used Nova Poshta for a delivery. The service was generally okay, but there were a few issues. The package arrived later than expected, and the tracking updates were not very reliable. On the positive side, the staff at the local branch were polite and helpful, and my package was in good condition. Overall, Nova Poshta is decent for local deliveries, but there's room for improvement, especially in terms of punctuality and communication.

In late January 2023, I shipped a package containing a computer (a large system unit with a Gigabyte motherboard) and a separate Gigabyte graphics card from Kyiv to Poznań, Poland, using Nova Poshta. I declared the package's value as €1250, paid for insurance, and provided a detailed description of the contents.

Upon arrival in Poland, customs repeatedly asked for detailed descriptions of the contents, even though this was already provided when the package was sent. This back-and-forth communication lasted from January 3 to 16. After resolving the customs issues, Nova Poshta informed me that the package was handed over to DPD Polska for delivery and would arrive the next day. However, the courier did not show up as scheduled, and after multiple follow-ups, Nova Poshta initially claimed the package was lost. They later found it and offered me a compensation of €1250, which I refused, asking them to continue searching. The package was eventually delivered but the courier refused to bring it to my door, even though I had paid for this service. I had to pay an additional 50 PLN to get help bringing the 48 kg package inside.

The next day, I found that the computer was damaged. I immediately reported this to Nova Poshta and was asked to fill out a questionnaire to process my claim, which I did, asking for compensation of €1250 plus the delivery cost of 210 PLN and customs fees of 1230 PLN. They promised to resolve the issue within a month. More than a month later, after several calls and having to raise my voice to get any action, they offered me only €420 in compensation on June 6, 2024, and blamed me for reporting the issue too late.

I am shocked and disappointed. First, they needed two weeks just to accept the detailed list of contents, then they lost my package, then they delivered it damaged, and now they are refusing to pay the full compensation and blaming me? They haven't offered to compensate for the emotional distress and to top it all off, the computer we assembled doesn't work!

Their customer service is ineffective and they provide no other contacts. This is a disgrace! I strongly advise against using this company. They are unreliable and unprofessional.

[Update]
I am updating my precision comment as I was not expecting to have the box delivered in the destination country so quickly. The box was picked up on time without any problems. I was a bit anxious as the whole process did not start so well. I hope that it will be delivered without any issues. I am pleased at the moment :)

Horrible company and too incompetent to figure out their own received payments.

Got a package from the Ukraine and Nova Post handled tax and import to Germany.

After sending me an invoice that I paid they just don't care and start sending me mails that I haven't paid and they will charge additional fees soon.

Every single attempt to resolve it has been unsuccessful. Nobody answers emails and while they take up the phone their agents end up being utterly useless and just ensure you the matter is taken care of which is not the case.

Dare charging me any late payment fees and I'll sue you for harassment. I have all proof of payment. If you're to dumb to understand which money arrives in your bank accounts that is not my fault.

Great delivery!
It's always fast and reliable. Keep it up!

Paket verloren gegangen!
Seit einem Monat liegt mein Paket angeblich beim Zoll. Kundenservice sagt am Telefon, dass ich nicht so negativ eingestellt werden soll (anstatt mein Paket zu suchen). Schade um das Geld und Nerven.

i called Nova Poshta because of my package who is in customs for 1 Week. There was an super unfriendly and uninterested woman at the Phone who has a poor phone connection. She did tell me that she can´t help me and only told me that the package is in custom ( info i already knew ) and it was not 100% sure that the package arrive next week. I told her that the customs clearance within Europe is normally completed in 1-2 days and not 1 week and is there a Problem with my Package? Again she can´t help me. When i asked her about the customs Phone Number or a adress, that i can call directly by myself,
she didn´t wanna give it to me and just hung up. I´m so angry, this package was a present for a
friends birthday and should arrive at 7.March like i ordered, but yeah this service is super unprofessional. And i still don´t know when my package will arrive.

Добрий день!
Хочу передати персональну подяку оператору Ірині. Вона увійшла у становище (подарунок моєму чоловікові з певних причин не встигав прийти, хоча по даті мав) і посприяла його надходженню у найближчий поштомат як можна швидше. Ірино, любові вам та обнімашок❤️
І моя щира подяка.
З повагою,
Іринка.

che ba$tardi, 4 mesi!!!
Sergey Berezovskyi
mob. +393889826138

Completely satisfied with the service and speed of delivery.
I've been using Nova Poshta delivery for more than 12 years and haven't had any accidents as a private sender or a business client.

Thanks for transforming delivery in Ukraine and now in some European countries.

I've transferred my electronics between two cities with by it, everything was ok, no one scheme was damaged.

However, I guess prices is too high, but you know what are you paying for

Basically good service, but sometimes can be delivery issues, but it isn't a big deal.

не удалось выполнить 2 раз доставку...
delivery failed second time....

Why does it take more than 2 weeks for an item that was 1 hour away at JFK to arrive to me? And why had the item been moving further and further away for the past 2 weeks??

Today I had the worst delivery experiences among all post services. Nova Poshta failed to deliver my parcel and advised for me to pay for redelivering to the post office that is convenient for me. Will use its services as rarely as possible.