Update: i received a notification from Royal Mail on 26th April, package was in the local hub, and was delivered 27th April. I had previously sent 2 emails requesting information regarding my order wi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Because I can't give zero stars, Novads are a Scam company they trade under different names such as Applexa. They mainly advertise "new, amazing products" on YouTube, the web payment is very slick, bu... Se mer
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Bought wifi repeater as advert stated would improve wifi connection speed. Truth was it actually reduced downloads by 2/3. Also took repeated attempts to get it to connect to my router. Wouldnt find... Se mer
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Je souhaite retourner cette brosse à dents reçu le 1er février 2021, qui ne fonctionne pas selon ce qu'en dit la publicité et être remboursé ( essai 30 jours). J'ai envoyé ma demande plusieurs fois... Se mer
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184 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
On 07/15/20 I purchased your smart…
On 07/15/20 I purchased your smart watch. I tried for two weeks and could not receive the correct time. I am very disappointed. I expect a refund within two weeks. I notified my bank to put this debit pending or consider fraud.
14 augusti 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We are sorry for the trouble that you may have caused.
Please be informed that the amount is already refunded as per your request.
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Esta ha sido una de las peores…
Esta ha sido una de las peores experiencia de compra que he tenido en línea. Navegando por la Red me apareció el anuncio de su producto "Wireless-N WiFi Repeater", diciendo que ampliaba la cobertura de mi red y de mi router y de manera confusa ofrecían que si comprabas 3 pagabas el precio de 2 y por cinco el precio de 3. Adquirí 5, me llegaron después 5 semanas y al probarlos todos mi red sigue igual, no mejoró la señal como lo garantizaban. Al ponerme en contacto con ellos por correo me indican lo siguiente textualmente "Le solicitamos que comparta un video que explique claramente el problema con el producto para que podamos ayudarlo en consecuencia.
El video debe enviarse al equipo técnico para su verificación y solo después de su confirmación, podemos continuar para ayudarlo en este caso".
Lo que solicité fue cómo hacer la devolución del producto y el reembolso de lo que pagué y no lo obtuve!
Como cualquier otro sitio de compras en línea deberían de hacer la devolución sin mayores cuestionamientos!
This has been one of the worst shopping experiences I have ever had online. Surfing at INternet I saw the ad for their product "Wireless-N WiFi Repeater", saying that it expanded the coverage of my network and my router and confusingly they offered that if you bought 3 you would pay the price of 2 and for five the price of 3. I acquired 5, the product arrived after 5 weeks and after testing all of them my network remains the same, the signal did not improve as guaranteed. When I contact them by email they state the following verbatim "We ask that you share a video that clearly explains the problem with the product so that we can help you accordingly.
The video should be sent to the technical team for verification and only after confirmation can we continue to assist you in this case."
What I requested was how to make the return of the product and the refund of what I paid and didn't got it!
Like any other online shopping site they should make the return without question!
14 augusti 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
Kindly share these details with us by email at support@hyperstech.com or support@novads.co
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Never order from overseas
Have been dealing with this outfit for several months chasing down an order I placed back in late February. I realized that my order had not been delivered after several months, I inquired only to get a 5% discount and to wait a bit more as the packages were coming in 2 parts due to size! Kept checking the tracking #s with no success; seemed to be stalled in China! Finally a package came but not what expected and 1 short of my order. I even tried to contact the company and was told there wasn't an order or payment on file!!! The Chinese company wanted all sort of personal info that I wasn't willing to give. NOVADS told me that another package was on the way....several months later to finally received in July (in a simple soft mailer no bigger than letter size) in which I refused delivery so that I could request a refund. The refund had to go thru several checks and verifications. Finally after much back and forth emails, a refund of entire amount was granted. It took nearly 6 months for this transaction to be completed.
13 augusti 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We are sorry for the trouble that you may have caused.
Please be informed that the amount is already refunded as per your request.
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Didn't arrive
Didn't arrive, already published in the media that it's a scan. Do Not Buy it!!! No support, no one to contact to for help
10 augusti 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Purchased a X phone from you about a…
Purchased a X phone from you about a year ago, very pleased and wish to buy one for my brother
10 augusti 2020
Omdöme utan inbjudan
Not "cool"!!!!
Too good to be true (it isn't) is about the only way one can explain the function of this little useless unit that is suppose to help keep us cool. There is absolutely no coolness coming out of these units. Why bother? I suppose the only good thing about this is the fact that some people around the globe receive some $$$ for their efforts and are working to support themselves these days. The company does not respond in time, the communication is lacking in human response, difficult to maneuver through web page and find a place where responses are viable....it's a mess and a joke. I just sent my units back to the sender (in a Post Office Box) rather than a real address....good luck for me getting my $$$$ back.
7 augusti 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Svar från Novads
Hello,
We are sorry for the inconvenience caused to you
This is to inform you that the amount has already been refunded as per our database.
Please contact your bank if you have not received the amount yet.
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
order no. e4c5d78de5bf2a
Tercer día esperando respuesta del soporte de Hyperstech para la devolución de mi dinero y aún sin respuesta.
JAMAS COMPRÉIS EN ESE LUGAR!!!
30 juli 2020
Omdöme utan inbjudan
Svar från Novads
Hola,
Lamentamos las molestias ocasionadas
Esto es para informarle que el monto ya ha sido reembolsado según nuestra base de datos.
Comuníquese con su banco si aún no ha recibido el monto.
Si tiene preguntas adicionales, puede comunicarse con nuestro equipo de soporte por correo electrónico a support@novads.co, llamando al +44 20 3808 9234
Nuestro soporte telefónico está disponible las 24 horas del día.
Nuestro soporte por correo electrónico está disponible las 24 horas del día.
Sinceramente,
Catherine
This company as well as blaux company…
This company as well as blaux company for air conditions are profisional scam companies in Hong Kong. Never order from them. They have thausands of victims. Do not trust them. They have profiosnal website and ads. They have to be reported as criminals world wide.
25 juli 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We are sorry for the inconvenience caused to you
This is to inform you that the amount has already been refunded as per our database.
Please contact your bank if you have not received the amount yet.
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Like all the other reviews I only rated…
Like all the other reviews I only rated 1 star so I could place my review. I ordered a wifi booster, but have never received it. It was ordered the 1st week of April. I have not even been able to have my money returned. I must agree with the other reviewers, it is a scam. PLEASE! DO NOT ORDER FROM THIS COMPANY! TURN AWAY! RUN! RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY!
23 juli 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We want to apologize for the experience you have had with the order.
We have forwarded your request regarding the problem to the appropriate department.
You will receive an email from them shortly. Please be assured that we will do our best to help you out.
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Not even worth one star but can't…
Not even worth one star but can't review without putting it in! I ordered an air cooler and it did arrive. Was not packed well and wrapping torn and battered. I tried to send it back but no address. Have emailed a lot! No response other "Than your ticket has been closed"
Don't buy from them. SCAMMERS
21 juli 2020
Omdöme utan inbjudan
The only reason I'm giving one star
The only reason I'm giving one star, is because you cannot rate the crooks if you don't give a star.
BAD, WORSE, WORST!!!
Ordered and paid in February 2020, even had to pay duties afterwards. That was before the Lock-down started in S.A. but I never received anything. During May, after 10 emails, I've cancelled and requested a refund, which I have never received, and they still maintain the same old story, "refunded, order closed"
STAY AWAY GUYS, BUNCH OF CROOKS!!!!!
21 juli 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We apologize for the trouble caused.
This is to inform you that the amount has already been refunded as per our database.
Please contact your bank if you have not received the amount yet.
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Paid for Yoho wristband for giving…
Paid for Yoho wristband for giving heartbeat etc. First it took over a month to get the item, then I found out while it’s compatible with an IPhone it only works so so, turns out an Android phone works better with it just from some reviews. But know this, I would NEVER EVER RECOMMEND Novads for anything.
19 juli 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We apologize for the trouble caused.
This is to inform you that the amount has already been refunded as per our database.
Please contact your bank if you have not received the amount yet.
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
ES UN TIMO
ES UN TIMO. No compréis nada. Aun no he recibido mi dron Pro X y el dinero, por supuesto tampoco.
15 juli 2020
Omdöme utan inbjudan
Svar från Novads
Hola,
Queremos informarle que se necesita cierta información sobre el pedido para encontrar los detalles en nuestra base de datos. Se le solicita que comparta el número de factura de su pedido para que podamos verificar el problema y ayudarlo adecuadamente.
También confirme los siguientes detalles:
1. Nombre completo y dirección de correo electrónico utilizados al realizar el pedido
2. Últimos 4 dígitos de una tarjeta de crédito (si se paga con CC)
3. Dirección de envío
4. Artículos pedidos y valor total del pedido.
Si tiene preguntas adicionales, puede comunicarse con nuestro equipo de soporte por correo electrónico a support@novads.co, llamando al +44 20 3808 9234
Nuestro soporte telefónico está disponible las 24 horas del día.
Nuestro soporte por correo electrónico está disponible las 24 horas del día.
Sinceramente,
Catherine
NON COMPRATE DA QUEST'AZIENDA!
NON COMPRATE DA QUEST'AZIENDA!!
Non comprate assolutamente da questa azienda che venda esclusivamente fregature! Ero statocatturato da uno slogan video che millantava di 2 ingegneri informatici i quali stanchi di conoscere le reali motivazione dei rallentamenti della linea internet per motivi a loro noti (le compagnie provider a loro dire rallentano volutamente la navigazione così da indurre il cliente a procedere con un up-grade del pacchetto di navigazione acquistato), era tutto credibile, pareva anche la realtà di una piccola azienda italiana...macchè! Pagamento di n.2 WIFI ULTRABOOST immediato al prezzo di 69€., settimane e settimane sperando di ricevere qualcosa, spedizione dichiarata direttamente dalla Cina (?!), alla fine arriva un pacchettino malconcio con SDA Courier che contiene niente poco di meno che 2 orribili Repeater Wi-Fi, due banalissimi repeater di cui se ne comprano a flotte a poi più di una decina di euro. Li provo e li riprovo, manuale istruzioni inesistente, solo un foglietto esclusivamente in inglese scadente dal quale non si evince granché. Dopo 2 settimane di tentativi mi stanco e comincio a contattare con non poche difficoltà il Supporto: incredibilmente riesco a far accettare la restituzione delle "due scatolette di plastica", ovviamente con spedizione a carico mio ad una destinazione di Milano ed ancora più incredibilmente riesco dopo giorni ad ottenere il rimborso sulla mia carta di credito tramite PayPal. Per favore segnalate se avete avuto gli stessi problemi, queste aziende non devono esistere!
14 juli 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
Kindly share these details with us by email at support@hyperstech.com or support@novads.co
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Wish i could give not a single star
Wish i could give not a single star. Paid through PayPal, waited for over a month for delivery, asked at least 5-6 times about an ETA or shipment tracking notification. Eventually, filed a case in PayPal to get me money.
9 juli 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
Kindly share these details with us by email at support@hyperstech.com or support@novads.co
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Non delivery of order
Like other comments here I to ordered the end of April and it still not arrived. Kept being told covid19 had slowed things down and wait a few more days! Eventually they have agreed a refund so we see if this comes through. Don't deal with this COMPANY.
4 juli 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We apologize for the trouble caused.
This is to inform you that the amount has already been refunded as per our database.
Please contact your bank if you have not received the amount yet.
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Realice una compra en marzo y al día de…
Realice una compra en marzo y al día de hoy Julio 1 no he recibido nada y lo que es peor ni siquiera me han confirmado el despacho ni un tracking number.
1 juli 2020
Omdöme utan inbjudan
Svar från Novads
Hola,
Pedimos disculpas por el problema causado.
Esto es para informarle que el monto ya ha sido reembolsado según nuestra base de datos.
Comuníquese con su banco si aún no ha recibido el monto.
Si tiene preguntas adicionales, puede comunicarse con nuestro equipo de soporte por correo electrónico a support@novads.co, llamando al +44 20 3808 9234
Nuestro soporte telefónico está disponible las 24 horas del día.
Nuestro soporte por correo electrónico está disponible las 24 horas del día.
Sinceramente,
Catherine
Big Scam-Save Your Money!!
I placed my order April 6". , 2020, and received it today, June 29, 2020. I contacted customer service, asking what the status of my order multiple times. I repeated answer I received "it's been shipped; you should be receiving it shortly". I do not consider waiting another month as shortly!
Don't bother looking at the tracking, it's useless.
When I made my purchase, I thought it was coming from Toronto, Canada. Even with Covid-19, I estimated it would take 2-3 weeks, not nearly 3 months.
Secondly, the product is coming directly from Guangzou, China. There was not mention of this on their website.
Thirdly, when I received my package, the face mask is made of flimsy foam with a vent!!
I will NEVER, NEVER, NEVER purchase another product from this company again.
29 juni 2020
Omdöme utan inbjudan
Svar från Novads
Hello,
We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.
Also confirm the following details:
1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.
Kindly share these details with us by email at support@novads.co
If you have additional questions, you can contact our support team by email at support@novads.co, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.
Sincerely,
Catherine
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.