Novads Omdömen 

Terrible customer service. How many emails do you have to send to this company to get refunded back. They fob you off each time. Now Iv'e seen all the negative reviews I'm very worried I won't receive my money. Bought a USB stick that was useless, would not fit my phone at all. Spoke to a Linda who told me to post it back which I did. Can anyone point me in the right direction before I proceed to take this matter further.

Adjustable Glasses Scam
Just tried to order some adjustable glasses having seen an advert on TV, card refused by my bank because the Novads used multiple applications to take money which according to my bank came from IP addresses all over the world. Novad sent me 3 emails following my bank refusing the transaction, one of them suspiciously asking me to make sure my card was authorised for overseas transaction. I was also called and hassled to try and make the payment again. He would not leave me his number. I think I had a narrow escape!!
Beware of these people.

A note for Trustpilot, I was frustrated that I had to reluctantly fill in one star before your system would let me write a review. These people do not deserve one star!!

Just received a response from Novads. Clearly automated and ignored the fact that my bank blocked the transaction. Draw your own conclusions.

NOVADS OU = FRAUD ALERT! Again - NOVADS = FRAUD ALERT!! I saw a state-of-the-art ad by G63Tech on the MSN news website, advertising 'made in Canada' glasses, 'a technical breakthrough' with 'adjustable lenses'. What was I thinking?! Temp. lapse of judgement, must admit. I was curious, I ordered, paid 78 Euros and 2 weeks later ... well, the 'glasses' are the cheapest plastic garbage you've ever seen, maybe good for fire kindling fire with. It's embarrassing. I quickly looked up some feedback on Trustpilot and realised I've been scammed. Contacted NOVADS OU with the tracking number of my purchase and requested a refund. The return address is - yes, you guessed it: 'Unit2 Benacre Drive, Birmingham B5 5RF (UK). This is what 'Daniela' , the virtual assistant, with a beautiful photo, said to me online: 'Once you send the product back, please indicate with a receipt, the tracking number and the name of the delivery company promptly, so that we can confirm the shipment back with our logistics team proceed further and refund you the purchase amount. Please feel free to ask any questions.' Really? The next assistant was 'Katrina', with another beautiful profile photo. Lesson learned.
Should this warehouse be reported to the police, surely an odd rogue trader should not ruin the game of online selling & shopping for the many honest traders.
Update 15.03.2021. I GOT MY REFUND LESS THE SHIPPING CHARGE! Have had to put pressure. Dreadful experience. Sadly there is no other way to tell if a product will be any good than buy it and see it in real life. The only right and safe place to get decent glasses is a professional optician in your town who does an honest job and has proper accountability for the product.

Scam report to federal trade commision they makr you wait a month before you get item so that its to late to stop payment. Dont be a sucker like I was

I wrote this review:

1 review
1 star: Bad
20 Aug 2020
Ordered Germcide X
Ordered Germcide X. I ordered batteries as well. All paid for.

First, they made me believe it would take 7-15 days. They delivered over a month later.

Then, delivery did not include batteries. First response, they wanted me to take a photo to show there were no batteries?! Not very bright because I could have simply taken out the batteries and then took a photo.

I told them to either ship the batteries separately or refund.

NOVADS replied saying order was complete.

I emailed again. "Order not complete. No batteries."

NOVADS replied. "We do not ship batteries."

I emailed again. "Why did you charge me for batteries and then tell me you do not ship?!"

NOVADS replied. If not happy with product, put it back in original packaging and ship back. And we will refund you?!

I made a mistake once - by ordering from them. Did they really think I would make a second mistake and send back the product and spend more when they didn't seem keen on refunding me a mere $12 for batteries for four units?

I should have read all the comments. This is really a crappy company out to make a fast buck.

Three months after posting in Trustpilot NOVADS sent this:

14 hours ago
Hello,

We want to inform you that certain information about the order is needed to find the details in our database. You are asked to share the invoice number of your order so that we can verify the problem and help you properly.

Also confirm the following details:

1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Items ordered and the total value of the order.

If you have additional questions, you can contact our support team by email, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.

Sincerely,

Catherine

My response: "Really?!"

(Did they really think I was that stupid!)

I suppose they could not comprehend my one-word reply, so NOVADS sent this again:

Hello,

We are sorry for the inconvenience caused to you

As we are unable to find your order so we request you to please share the invoice number of your order with the name that you have used to place the order at - also add the Trustpilot reference number 5f9b62685e693f06a001018c in your reverting email. So that we can check your case thoroughly.

If you have additional questions, you can contact our support team by email, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.

Regards,

Catherine

This is my final reply.

If you wanted to fix this, you had all the chances, you had all the references. Now that a review is posted on Trustpilot, you are trying to fix it. Look at all the reviews about your company.

Keep the money. Keep the batteries. I suppose this is your way of making money. Stop bothering me.

So three weeks after ordering the super cool light (blue led light)(not UV) tooth cleaner of some popup of some webpage..... sounds too good to be true yes?
No surprise then that the instructions are as clear as mud in your eyes!
Eg. ...-"Comprehensive toothbrush: after the switch is started, it only takes 30 seconds to complete a 360 degree full brush movement Quick and convenient"
you have to move the silicone brush head from side to side by hand for all the effect the motor has on the brush head itself
the rest of the instructions are written in Japanese with the tenses and you had better ask a japanese to translate for you from the instructions on the reverse.
the english is UNINTELLIGIBLE!!!!!!!!!!!!!!!!!!!!

I bought an anti barking gadget to train my dog. Absolute garbage and wasn't cheap. I really do need to stop buying things from Facebook as the majority of it comes from China and is crap and cant be sent back as it was cost so much. Surely companies that sell to the public should be vetted?

upon opening my VIZMAXX Self adjusting glasses I found following discrepancies:
1) The left knob did not work at all, so in the first place I could not adjust my left lens. It immediately became useless for me as I could not use it for reading.
2) The finishing is very poor and it had a sharp corner
at the bottom left side of the lens.
3) Overall appearance does'nt match the one presented in the advertisement.
Since the defect is functional therefore I would like a replacement.
Best Regards,
Syed Hafizullah

Rubbish.
Just today I received VIZZMAX: Self-adjusting Glasses which I ordered three weeks ago. It came from Guangzhoushi, Guangdong Province, China.

One word: Rubbish.

All things are different from ads in Youtube. Lens sizes are smaller than ads that makes visual so poor, Lens focus is not clear and plastic frame quality is bad. It is completely useless that it cannot be used even a second. I paid almost USD100(one hundred) for two pieces.

As I read through other reviews, I found that sending back or asking refunds would bring another headache. My son is angry with me because I didn't consult him before ordering.

SO....what can I do with them? I have just thrown them into my trash can. Finished.

Imagine if I brought three of these special little things what a bundle of fun, thank god just the one you turn it on and it blows out a wet fart all over your table fantastic. It lights up your room like your on the star ship enterprise.

Agree with all comments above. Item leaked on arrival, cheap and flimsy item. Returned item (my cost) for refund. Refunded in Euros when I paid £ costing me more. I will never order from this company again.

terrible in everyway, just a con really

Absolutely cheaply made air cooling units brought 2 and both leaking
Got a refund back and refunded me much less then what I paid 42 Euros when i paid 59 Euros plus 12 Euros Warranty 😡🤬
Please avoid no joke these units come from Hong Kong and are cheeply made and easily gets damaged absolutely rubbish.
Can also put down the whole conversation with Customer service if anyone really wants to look into these lot. Do the right thing and pay back my whole money as your product is not what you say it is!

also i have now called this number which is based in India and they answer and put the phone down!

THIS IS SENT BY THE BELOVED Catherine!!!

If you have additional questions, you can contact our support team by email at supporthyperstech, by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our email support is available 24 hours a day.

Sincerely,

Catherine

-----------------------------------------------------------

I want my full refund back from you frauds 130 Euros!!!
I will keep posting every day and take this to Social Media so you don't Rip off people!

Hello stop the Buls**T

You have given my full refund back
Stop trading and ripping people off!

received my air cooler by post ,connected up as instructed but only ran for 2hrs and then the fan stopped and there was a smell of burning and none of the switches worked ,have tried to get an answer to get money back but am being give the runaround ,this unit is a complete load of rubbish and this site is a scam ,keep well clear ,

Received my CoolAir today. Not happy with product. Novad refunded fee in full.

Ordered BloodPressureX blood pressure monitor from Novads, advertised by them as #1 brand. Delivery guarantee within 5 -7 business days. After 10 days have tried contact Novads for the status. Instead of giving me details they provided link to tracking tool. Apparently, the shipment was from CHINA (I wish, I knew)! One month later I have received unbranded chinese knock off monitors in heavily damaged packages because they neglect properly package it. I tried to return it and after over two weeks of unsuccessful negotiations I have opened dispute via PayPal. The PayPal was also unable to get any response from Novads and issued refund to my account.

J'ai reçu des produits cassés après 1 mois d'attente, le paquet non complet. Ils m'ont même demandé de payer pour retourner un des produits.
Ils ont promis de me rembourser et ne le font pas. Ils ne paieront jamais. J'ai encouru des frais de plus pour rien. Ce sont des escrocs de première qui non seulement chargent plus qu'un autre fournisseur, mais se moquent de nous. LES PIRES VOLEURS. Ils vendent avec Hyperstech, juste pour empocher et voler.

Haben eine Uhr bestellet, kam erst 4 Monate später. Diese war nach kurzer Zeit kaputt, uns würde eine Rückerstattung zugesichert.... Auf diese warten wir schon seit Mai.

They are a marketing scam company that partners with Hyperstech.
stay away....these are the most scummy, scammy people ever who will not refund you at all.
they are gross and need to be shut down.
I bought one of those sticky bras off them......It came and was a cheap chinese thing that was not packed sterile and was so sticky it ripped the skin on my boob a bit....I will have to go to the doctor.....it was in a plastic bag with a bit of cellotape to hold it shut.
despite their terms saying defective items can be returned (which it was) and despite the law stating any item that is mis-represented or does not work to a suitable standard must be refunded, they will not refund so now i have to go through my bank and trading standards report.......please boycot these lying fraudster scumbags.

They are knowingly breaking the law by refusing despite their product causing actual damage to my body......and i only had it on for 30 seconds.
these bras cause major damage and are not sterile or bodysafe at all.

Edt: they kept closing my case without even looking at it and when they finally replied, they had the cheek to tell me how to make it more sticky to rip my boob even more.

Never ever buy anything off this company as they are fraudulent, law breaking, rude and do not even comply with their own regulations as per stated on their own website.....Not trustworthy at all....A bad bad company.

This is a marketing company located in France sistered with Hyperstech. They are used as Scam companies to dupe people. If you see either of these names run a mile. They are huge international companies surviving off scams. One company they sell for is Cool Air Inc so do not use them either. As internet sales explode there is now huge money in theft and scams by these companies. Just got the reply below and yes I got a refund that was less than they took from me and only after disputing the payment with my bank who did finally get all my money. I totally stand by my review. These people are a disgrage.