Nouvar Omdömen 

Scammers, I successfully disputed via PayPal. Cheap tacky material, based in China (not Australia). Do not be fooled by their rubbish returns policy - you are NOT required to return it to China. The positive reviews left on Trustpilot are clearly AI generated and you'll notice there are several that are repeated. Their sponsored ad has been removed by Google. If you have been duped by these scammers, quote consumer law and raise a dispute, they get fined for it as well as your money back.

DREADFUL!!!!!!! Do not order. All these reviews are accurate. Dress was SO cheap looking when arrived - horrid see through fabric. I tried on multiple times to request a return but they kept telling me it would probably get lost in shipping or customs back to their fulfilment centre in China and to accept ten percent refund and to keep the dress . When I got stroppy and said they were clearly a cheap drop shipping operation they just kept stone walling me but then offered twenty percent to just keep the dress (which I don’t want). I felt I had no choice but to accept or would have probably paid more for the return shipping and never got any money back at all. Very disappointing! DO NOT BE TEMPTED TO oRDeR

Absolutely dreadful cheap nasty from China
Dreadful poor quality bag received weeks after ordering. Chased on numerous occasions with Customer Service who would never answer my direct question as to where it was actually coming from. I asked if it was China but they never answered to this, just skirted around.
The website says “hassle free refunds” - absolutely UNTRUE!! They offered me 10% of value of goods rather than return, or have something else for free but would have to pay the shipping costs (from China) so imagine that would be extortionate or I have to pay for refund back to China but told there is a risk of it getting lost and could take up 4 weeks!!
The whole site should be AVOIDED at all costs, scamming cheap and nasty Chinese rubbish.
ALSO - I have just received an email to rate/review Nouvar by clicking on 1 to 5 stars to rate them. Obviously I went for 1 star - they don’t even deserve that tbh and low & behold it went straight through to their website and said “HAPPY CUSTOMER”!!! So do not be taken in by any positive reviews as these more than likely are fixed and manipulated.

The product was alright, but the return process was slower than it should be. I was planning to purchase again but I am having second thoughts

I assume any good reviews of this business must be fake. I assumed that their rating was sufficient to expect alright quality product.

Horrible quality, dress looks like nothing like the photos and even when I asked their customer service team whether there was a slit in the dresss they advised no and there was one.

The dresses are made in China and they are refusing to pay return shipping for a defective product in addition to stating “Please note that international returns to our fulfillment center in China typically take 4-8 weeks to be processed due to shipping times and possible customs delays. Additionally, return shipping costs will need to be covered by you.”

This website is a scam and want to encourage you not to return a poorly made, defective product.

Reply to comment -

You’ve been extremely unhelpful so far through customer service but my order number is #3288

The item of clothing I order was extremely poor quality. Paid over £30 for it only to be told that I would need to pay £20 in shipping to return the item and that it would be subject to tax and might not be accepted through customs.

Nothing about this is mentioned in their returns policy online. Do not use them.

I do not recommend Nouvar. I purchased two items — shoes and a dress — and both were falsely advertised.

The shoes were a cheap knock-off, not what was shown online.

The dress was completely different in pattern and quality from what was advertised.

I am out of pocket nearly $95 for items I will never use. Very disappointed with the misleading advertising

Fabric was thin, poor quality finishing and would not last more than a couple washes. Also the return / refund was not 'hassle free' as stated on website - only a 10% refund was offered, unless we paid freight back to China, with warning from seller that item may be lost and then refund would not be made.

DO NOT BUY FROM THIS COMPANY -TERRIBLE QUALITY AND THEY DO NOT ACTUALLY RETURN OR REFUND
Absolutely terrible quality and not as advertised. When I asked to return the item they said:

Please note that international returns to our fulfillment center in China typically take 4-8 weeks to be processed due to shipping times and possible customs delays. Additionally, return shipping costs will need to be covered by you.

Contact Name: Wang Maoqin
Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
City: Ningbo
Zip Code: 315100
Province: Zhejiang
Country: China
Tel: 15314571683

We strongly recommend using a shipping service that provides tracking and sharing the Track & Trace information with us once the package has been sent. This will allow us to monitor the return and ensure everything proceeds as smoothly as possible.

Important Note:

While we are happy to assist with your return, we want to provide full transparency, there is a significant chance that your package may be held at customs, and unfortunately, we have no control over this process. If the return is delayed or stopped by customs, we won’t be able to intervene or expedite its clearance.

Once the item arrives at our warehouse and has been processed, you will receive a refund for the purchase amount.

Absolutely dreadful. Came eventually directly from China in a plastic bag. Poor quality fabric poorly made and not even wearable.
Avoid! Avoid! Avoid!
Don’t be conned by this site

I suspect this is a rebrand of the Thomwood website, which is no longer available. I stumbled across this site and recognised all the signs from when I was scammed by Thomwood. Fortunately I am now more wary about buying online from less familiar companies. The only difference I can see from Thomwood is this site has more positive reviews- however, I suspect these are AI generated! If you read the less positive reviews, the experiences of poor quality items from China, items being different to the photos and huge return costs are exactly the experiences of Thomwood customers- I would read Thomwood reviews on here before purchasing anything!!

ORDER WITH CAUTION

This company took 18 days to deliver my item. I emailed on the 17th day, then my item showed up the following day.

There was zero communication when I ordered, no emails regarding placing my order or updates for tracking. Hence why I emailed as I was worried it was a scam.

I was then unfortunately away soon after the item arrived, and emailed today about a return as I didn’t need the item as it arrived too late, but their policy only allows a return 30 days from order date, even though they take more than 2 weeks to deliver! Absolute joke and would never order again.

Order number 2366
Have already spoken to Olivia who tells me she can only offer 25% off when I won’t be shopping with you again.

Was concerned about international shipping, but they made the process clear and customs went smoothly. Great communication!

Fraudulent website. Clothes nothing like pictures. Requires clothing to be sent back at own expense.

My package was delivered to the wrong address, but customer service tracked it down and made sure it got to me. Very helpful throughout.

Hayley Fleece Lined Winter Leggings - don’t bother. Complete waste of $45. These are absolutely nothing like the photos, cheap thin fabric, badly stitched and very short in the legs. I am only 165cm tall and these are mid-calf length at best. Don’t believe the ‘Australian Family business in Noosa’ story. These shipped from China and make Temu look like good quality. Wish I had read reviews before purchasing. Plenty of 5-star reviews - however they’re all from accounts with only one review - so I’m guessing they’re probably not genuine.

I bought a jacket on the understanding that this company did refunds. However the jacket arrived, I was disappointed with the quality and style and so asked for a refund. Firstly I had to explain what it was that i didn't like about the jacket, then I was asked to send a photograph. After that I had an email to say i had 3 alternatives. I could have a store credit (there was nothing I wanted to buy), or, I could keep the item and have a 10% refund, or I could return the item to China with a whole host of things that could go wrong with this procedure, lost in transit, held up at customs, etc etc. I would not have ordered this item had I known I would have to return the item to China. I think this is appalling and the company are not to be trusted, their products are cheap and nasty and their refund policy a joke.

Be warned don't use Nouvar.

The reply from nouvar is more or less self explanatory, if I want a full refund I send my item back to china at my expense. This is not clear on their website.

I do believe that the reviews of this company that are so glowing are completely fake, they are much the same, lovely clothes and great service, AI has a lot to answer for.

I was unsure about which size to get for a set I loved. I messaged the team and they replied quickly with helpful advice. It fits like a glove and I’m so happy I asked.

Delivery too slow and product quality extremely poor

Order shoes that were nothing like shoes depicted. Sizing incorrect. Very expensive for cheap Chinese shoes.