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What recourse do I have to get my refund from this company?

Awful delivery and terrible customer service. I ordered an item on August 13, 2025, and the first delivery attempt failed on August 18. Since then, I have contacted the company multiple times, but I still have no order and have received no meaningful updates. All they say is that the package is “on the way,” which I highly doubt.

It has now been over 24 days without any tracking updates. My item appears to be stuck in a French storage facility after the failed delivery. Tracking is impossible because I cannot track anything through the French company.

Another red flag: the shipment was first with DPD, then transferred to Asendia. When the delivery failed, my item was not placed in a parcel locker, which is the standard procedure in my country.

In short: horrible customer service and delivery. I’ve been waiting since August 18, and as of October 27, there is still no refund, no proper response, and no sign that my order will be delivered. I feel like I was scammed out of €145. I’ve never had issues like this with other delivery.

i ordered a trapstar puffer jacket on october 9th and i’m currently still waiting. The website says it takes 3-5 days Uk shipping but why am i having to be waiting 18 days i highly recommend that u dont buy from this awful supplier and u check the reviews before you even think about buying from him and that’s what i wished i had done before buying from this absolute scammer don’t let this silly guy get away with this bull shit Thank You

My order is #53293 I’ve ordered a coat they talking about some 3-5 delivery yet it’s been over 3 days and they ain’t even sent the parcel off but have the cheek to make a dpd order and not send it deal with this now please and thank you stop scamming your beloved customers should have read reviews do not buy

This company is a scam and should be removed immediately, all they do is make TikTok videos trying to persuade customers to buy their products but when you purchase an order they don’t actually give you the order they just take your money , how can you be this broke I hope they get sued

I ordered a coat and didn’t come even saying it takes 3-5 days:update coat came today when I ordered on Monday really good

Actual dodgy company. With good videos to try make them look good and legit. Over a month and no shoes delivered. No updates or emails, until I messaged them 3/4 times then they replied to say experts are on the case with my delayed order. Tacky service

I ordered my shoes on the 9th of September 2025 and it’s 24th of September 2025 I have not received any of my shoes I tried contacting them no response whatsoever I am so livid because I initially bought the shoes for an event and now it has passed but still nothing shoes argg

Order #52732
I ordered a coat last Monday and it said shipping between 3-5 days, its been a week and its still not here, £200 down the drain

Haven’t received my items. Try to contact them for some help. They did not care

I returned my parcel and I still haven’t received a refund

Very poor customer service. My son returned some shorts which the return was received on 27th June 2025 and over 2 months later he is still awaiting a refund. £40 is a lot of money to a 15 year old. I have sent various emails including tracking and proof of return received and had web chats. I would certainly not buy from this company again

My order is 52033 and it was a carsicko jersey and windbreaker shorts. It’s not even been shipped yet and no one is reply to me at all. Really regretting using this service.

P.S can i please get an update and if it won’t reach before tomorrow id like to receive a full refund by tomorrow as i bought these clothes for holiday which is on thursday.

My son returned a item to this company through there authorised return system they received the item over two weeks ago which we tracked to them no refund issued we have contacted multiple times through live chat,email and instagram all contact just ignored and still no refund issued £40 owed to him and he had to pay to return the item what an absolute joke of a company. Looking at there accounts on HMRC £40 is not a lot of money to them. NEVER DEAL WITH THIS COMPANY.

Richtige abzocke!

Hab insgesamt für 155,85€ bei nosauce bestellt und seid mehr als 2 Wochen warte ich darauf das mein Paket versendet wird.

Ich habe den support schon einmal kontaktiert aber mehr als leere versprechen geben die mir nicht.

Das war das letzte mal das ich dort bestellt hab und leute wenn euch die Bewertung nicht genug abschreckt dann zahlt bitte mit Paypal weil ihr es dann viel einfacher habt wieder an euer Geld zu kommen.

Do no order from this awful site! They took over 8 days after ordering to even send me an email to simply say that my syna world skull cap order is still being processed just to cancel my order the day after. I had to pay 3 pounds in shipping which was not refunded to have nothing shipped anyway they are terrible,lazy and unorganised save your self the bother from ordering from these at all.

Clothing was great ,but customer service is the worst I've ever experienced. Wanted to return item and requested a return ,took several days and email to finally get authorised, now waiting over a week to even get return acknowledged let alone refund . Will not use again.

Would rate 0 stars if I could. Took 16 days just to receive a shipping email. They are glorified depop sellers who don’t actually have any items in stock, which they take 14 days to “source” while they scramble for versions of the item on Depop and Vinted to charge at extortionate prices. Not to mention the massive amounts they owe to creditors shown on Company House, which reflects on the poor business management this ‘company’ has. Keep clear.

Amazing service! Order came within 3 days in London. Clothes quality superb.

i haven’t received any shipping confirmation i’ve written countless messages to them asking on my shipping and no response it’s been 10 days since i placed my order. order: 50235