Norwich Trust Limited Omdömen 

280
•
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Stuart was handling my application and he was knowledgeable and easy to understand. The application itself was quick and easy to do and my application start to finish was done within a few hours. I ne... Se mer

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Betygsatt 5 av 5 stjärnor

I would recommend your firm to anyone because I had Karolis as my person to contact the whole way through my application it made a great smooth process. I am sorry sorry greatful , many thanks for the... Se mer

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Betygsatt 5 av 5 stjärnor

Had a seamless experience getting a loan with Norwich Union. Monika was extremely helpful, clear, and made the whole process stress-free from start to finish. Highly recommended!

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Betygsatt 5 av 5 stjärnor

The service was fantastic straight forward, and customers service was amazing, very helpfull. And their was no judgements and listened to support you where needed to get you application completed. Tha... Se mer

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Företagsinformation

  1. Finansiella tjänster

Skrivet av företaget

Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

280 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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4,8

Alla omdömen

(280)

72 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Amazing really helpful and explained…

Amazing really helpful and explained the process and gave time to think nothing rushed

2 oktober 2024
Omdöme utan inbjudan
Logotyp för Norwich Trust Limited

Svar från Norwich Trust Limited

It always makes us very proud to hear our customers find our team both helpful and patient. We truly appreciate your comments, thank you Jamil.

Betygsatt 5 av 5 stjärnor

Great customer service

Daryl definitely went above and beyond to help me with the application process. Once it was confirmed I received the funds the next day.

23 september 2024
Omdöme utan inbjudan
Logotyp för Norwich Trust Limited

Svar från Norwich Trust Limited

We’re pleased to hear you found Daryl exceeded your expectations. We will be sure your comments are passed onto him and the team.

Betygsatt 5 av 5 stjärnor

The process was so smooth

The process was so smooth, speaking to Lauren was so easy, she was friendly and so professional, really put me at ease about the process.

27 september 2024
Omdöme utan inbjudan
Logotyp för Norwich Trust Limited

Svar från Norwich Trust Limited

We’re very proud of our personal approach to customer service, so it makes us really happy to read such lovely reviews about our staff. Thank you Clare

Betygsatt 5 av 5 stjärnor

Applying was so easy and painless

Applying was so easy and painless
And Monika was so pleasant and understanding taking me through the whole process step by step she was courteous and very professional would definitely recommend.

25 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Highly recommended

The advisor that helped me was Lauren Hall. She was really helpful friendly and made the process easy from start to finish. She called at the time she said she would each time and was very professional.

18 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ryan was so helpful and professional…

Ryan was so helpful and professional through the process.
This was my lifeline to help me get back on track financially and without them I don’t know what I would have done.
The customer journey from start to finish was excellent.
Thank you so much and thank you Ryan!

17 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The guys were absolutely awesome!

The guys that processed my loan were absolutely awesome from start to finish 👌...Lauren couldn't complete my affordability check because I didn't have sufficient time on the day...she suggested that we finish some days later as she will be starting her annual leave the next day but I said I would really want to get this out of the way and she agreed to call me from home whilst on annual leave and phone appointment was scheduled for 1pm...and bang!!! @ 1pm the next day my phone rang and the affordability check was conducted and concluded...Stuart King stepped in the next day to finalised the process, within few hours the loan was approved...the best part of these guys, especially Lauren, was the fact that they deal with you as humans not as robots...they try to understand your circumstance and probably step into your shoes...they spoke with empathy and displayed the highest level of professionalism with a touch of humanity!!! Nice one guys, am really pleased!

12 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Their Affordability assessment doesn't…

Their Affordability assessment doesn't add up logically and when talking to the underwriting department trying to explain, they didn't want to help and were very robotic.

6 september 2024
Omdöme utan inbjudan
Logotyp för Norwich Trust Limited

Svar från Norwich Trust Limited

Dear Anon,

Thank you for your feedback.

It is not possible for us to investigate your individual concerns and to respond to you personally. However, If you would like us to look into this, do not hesitate to contact us directly at underwriting@norwichtrust.co.uk (FAO: Brendan Wilson).

All of our applications are reviewed manually, by one of our underwriting team and we pride ourselves on the personal service provided. Our agents assess a combination of credit search information and open banking data, to understand if the application fits our lending criteria.

Although I understand that the loan repayments appear affordable to you, when it comes to granting a loan, we have to ensure the loan meets our criteria as we do not want to place customers in a position that makes the loan repayment unaffordable now (or in the future).

Unfortunately, it appears we were unable to help in this instance.

Kind regards

Brendan Wilson
Head of Lending

Betygsatt 5 av 5 stjärnor

The Best Customer Service

Daryl talked me through the process step by step. He made sure that I understood everything before I made my final decision. The communication was fantastic and Daryl was always at the end of the phone to answer my questions. It was the best customer service from the start of the application to the finish which was less then 48hrs. Responsible lending, efficient and excellent customer service Thanks Daryl!

5 september 2024
Omdöme utan inbjudan

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