Stuart was handling my application and he was knowledgeable and easy to understand. The application itself was quick and easy to do and my application start to finish was done within a few hours. I ne... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I would recommend your firm to anyone because I had Karolis as my person to contact the whole way through my application it made a great smooth process. I am sorry sorry greatful , many thanks for the... Se mer
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Had a seamless experience getting a loan with Norwich Union. Monika was extremely helpful, clear, and made the whole process stress-free from start to finish. Highly recommended!
Företaget har svarat
The service was fantastic straight forward, and customers service was amazing, very helpfull. And their was no judgements and listened to support you where needed to get you application completed. Tha... Se mer
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Företagsinformation
Skrivet av företaget
Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.
Kontaktuppgifter
Floor 1, Norfolk Tower, 48-52 Surrey Street , NR1 3PA, Norwich, Storbritannien
- 01603 801910
- welcome@norwichtrust.co.uk
- norwichtrust.co.uk
4,8
Utmärkt
280 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent advice and support throughout…
Excellent advice and support throughout the process
1 oktober 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Mr E,
We're delighted to hear you had a positive experience with us. Thank you for taking the time to leave us a review.
Kind regards,
Norwich Trust
Professional and helpful
Professional and helpful, wouldnt hesitate to recommend
30 september 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Pete,
Thank you for taking the time to leave a review. We're delighted to hear that you found our service professional and helpful.
Kind regards,
Norwich Trust
Easy application
Easy application. Payment made direct to credit cards. Ryan was very friendly and made the process very easy.
30 september 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Nicola,
Thank you for taking the time to leave a review of your experience. We're delighted to hear that you found the application process straightforward and that Ryan helped make the process easy for you.
We'll be sure to pass your kind feedback on to Ryan.
Kind regards,
Norwich Trust
Quick and easy application process
Stuart was handling my application and he was knowledgeable and easy to understand. The application itself was quick and easy to do and my application start to finish was done within a few hours. I need to wait for the funds to be released the next day. So quick!! Highly recommend!! Stuart is an asset to the company!!
28 september 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Roy,
Thank you for taking the time to leave such a positive review. We're delighted to hear that Stuart made the process clear and easy to understand, and that your application was completed so quickly from start to finish.
We'll be sure to pass your kind comments on to Stuart, who will be thrilled to hear your feedback.
Kind regards,
Norwich Trust
I would recommend your firm to anyone…
I would recommend your firm to anyone because I had Karolis as my person to contact the whole way through my application it made a great smooth process. I am sorry sorry greatful , many thanks for the excellent service I received.
28 september 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Kate,
Thank you for your kind review. We're delighted that your application journey was smooth and hassle-free. Your feedback means a lot to us, and I'll ensure Karolis receives your lovely comments.
Kind regards,
Norwich Trust
Very helpful customer service thanks to…
Very helpful customer service thanks to Ryan
24 september 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Joy,
Thank you for taking the time to leave a review of your recent experience with Norwich Trust. We're delighted to hear that you found our team helpful, and I'll be sure to pass your kind feedback on to Ryan.
Kind regards,
Norwich Trust
The experience was great
The experience was great, an easy process and Ryan was so nice about all of it. 🙌
22 september 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Elena,
We're glad you had a great experience with us, thankyou for taking the time to leave a review. I will pass your kind words onto Ryan.
Kind regards,
Norwich Trust
Had a seamless experience getting a…
Had a seamless experience getting a loan with Norwich Union. Monika was extremely helpful, clear, and made the whole process stress-free from start to finish. Highly recommended!
21 september 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Tony,
Thankyou for your lovely review. I will pass your kind feedback onto Monika and the team.
Kind regards,
Norwich Trust
I had an excellent experience with…
I had an excellent experience with Norwich Trust Limited. The team was professional, friendly and supportive throughout the entire process. Everything was explained clearly, communication was prompt, and I always felt that my questions were taken seriously. Their service was efficient and straightforward, making the whole experience much less stressful. I would happily recommend Norwich Trust Limited to anyone looking for reliable and professional assistance.
17 september 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Sorina,
We are delighted to hear that you found our team friendly and supportive. Thank you for taking the time to leave a review of your experience. We're so glad we were able to help you.
Kind regards,
Norwich Trust
They are the most amazing people that…
They are the most amazing people that know their job and all ways tell you the truth
16 september 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Rhona,
Thankyou for taking the time to leave such a lovely review, I will pass your kind words onto the team!
Kind regards,
Norwich Trust
The service was fantastic straight…
The service was fantastic straight forward, and customers service was amazing, very helpfull. And their was no judgements and listened to support you where needed to get you application completed. Thank you
15 september 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Monica,
We’re so happy to hear that you were happy with our processes and felt you were treated with respect from our staff. I will pass your review onto the team.
Kind regards
Norwich Trust
Good from start to finish ...No stress…
Good from start to finish ...No stress just very friendly people doing whats best for my interest and my pocket ....Thank you
15 september 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Mr Simmons,
Thank you for taking the time to leave such a positive review of our company and your experience with us.
Kind regards
Norwich Trust
Excellent customer services thank you…
Excellent customer services thank you so much
3 september 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Sam,
We’re really happy to hear your positive thoughts on our service and will pass your feedback onto the team!
Kind regards,
Norwich Trust
I have had very good experience with Mr…
I have had very good experience with Mr Stuart . He explained everything very well during the entire process. He has a solution for every single steps . Thank you Mr Stuart . Thank you entire team.
19 augusti 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Sangeetha,
We appreciate you taking the time to leave a review. We’re delighted to hear you found our team helpful and had a good experience!
Kind regards
Norwich Trust
1 star
1 star
Do not trust the positive reviews blindly. I read many of them and decided to proceed based on that, but my experience was very disappointing.
I applied for a £25,000 loan and was offered an extremely high interest rate. They wanted around £60,000 back in total, which is shocking, but I still considered it because I needed to consolidate my debts.
I spoke to them several times by phone and was reassured that things looked positive. Because of this, I rejected other offers I had available. Then suddenly they declined the loan after the affordability check.
I had provided my income and details, and even after the proposed repayment I would still have had enough left from my salary to cover the loan. Now I have no loan, no other offers left, and I can see the credit check/impact on Experian.
A complete waste of time and very stressful. For the amount of interest they were charging, I expected a much more transparent and reliable process.
31 juli 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Erfan,
Thank you for taking the time to share your feedback. We're sorry to hear that you found the process disappointing and stressful.
We appreciate that receiving a decline after initially progressing through an application can be frustrating, particularly when you have been considering your available options. However, all applications are subject to a number of assessments and verification checks throughout the process. An application being discussed or reviewed does not guarantee approval, as the final lending decision can only be made once all required checks have been completed.
As a responsible lender, we have to ensure that any lending decision is made in line with our regulatory obligations and lending criteria. On occasion, information identified during the assessment process means that an application does not meet the criteria required to proceed.
To clarify we do not carry out a hard credit search unless a loan completes. During the application process, only a soft search is undertaken, which may be visible to you but does not affect your credit score or leave the same footprint as a hard credit search.
We understand this will not have been the outcome you were hoping for, and we regret any frustration caused. We value all feedback as it helps us continually review and improve our customer experience.
Kind regards,
Norwich Trust Ltd
Really impressive service
Having recently dealt with Norwich Trust and in particular, Ryan Beeson, I was impressed about how easy and efficient this loan was to organise through this company. From the start, all emails were replied to by an actual human and within a 24-hour timeframe – too many organisations send a generic response and usually after a few days, never fully answering the enquiry. All my questions were answered, and explained clearly and succinctly, and I felt that Ryan fully understood my reasons behind the loan and he was a pleasure to deal with from start to finish. Response time to action the loan was great too and I was kept abreast of timescales by him. Congratulations Norwich Trust; you’ve restored my faith in financial organisations and I would definitely recommend you to other people.
17 juli 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Laura,
Thank you for your glowing review! We’re so glad you had such a positive experience with us. This is what we strive for as a business so it pleases us to know we’re exceeding our customer’s expectations.
Kind regards
Norwich Trust
Great service and advice
Great service and advice. Monica your advisor was absolutely amazing - customer service at its finest
17 juli 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi,
Thank you for leaving such a kind review, we’re very glad you found Monika to be supportive.
Kind regards
Norwich Trust
Very quick process
Very quick process, very professional and attentive to detail. Highly recommend
16 juni 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Hi Andrew,
Thank you for your review, we’re pleased our team was able to assist you in a swift and straightforward manner.
Kind regards,
Norwich Trust
Svar från Norwich Trust Limited
Hi Gwendoline,
Thank you for your review, we’re pleased we were able to assist you with your loan.
Kind regards,
Norwich Trust
Amazing thank you so much for…
Amazing thank you so much for everything and you made me happy and feel at ease thank you for your time and support and patience
29 maj 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.