Stuart was handling my application and he was knowledgeable and easy to understand. The application itself was quick and easy to do and my application start to finish was done within a few hours. I ne... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I would recommend your firm to anyone because I had Karolis as my person to contact the whole way through my application it made a great smooth process. I am sorry sorry greatful , many thanks for the... Se mer
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Had a seamless experience getting a loan with Norwich Union. Monika was extremely helpful, clear, and made the whole process stress-free from start to finish. Highly recommended!
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The service was fantastic straight forward, and customers service was amazing, very helpfull. And their was no judgements and listened to support you where needed to get you application completed. Tha... Se mer
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Företagsinformation
Skrivet av företaget
Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.
Kontaktuppgifter
Floor 1, Norfolk Tower, 48-52 Surrey Street , NR1 3PA, Norwich, Storbritannien
- 01603 801910
- welcome@norwichtrust.co.uk
- norwichtrust.co.uk
4,8
Utmärkt
280 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent Experience
Excellent Experience! ⭐⭐⭐⭐⭐
I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish.
The customer service is top-notch, and I truly felt I could trust them to handle my situation in the best way possible. If you’re looking for a team that is reliable and helpful, I highly recommend them!
11 februari 2026
Omdöme utan inbjudan
Ryan was an absolute joy to deal with…
Ryan was an absolute joy to deal with and had plenty of patience with me! A huge thanks for alleviating a lot of pressure!
9 februari 2026
Omdöme utan inbjudan
Really helpful call handlers
Really helpful call handlers, quick painless process
5 februari 2026
Omdöme utan inbjudan
superb service
Super helpful and non judgemental - thanks so much for a great service.
4 februari 2026
Omdöme utan inbjudan
Excellent service
Excellent service, 15 min process, advisor very good, explained everything clearly and ket me askmlots of questions. Very impressed.
3 februari 2026
Omdöme utan inbjudan
Brilliant service from Ryan
Called up and spoke to Ryan on Monday and was accepted the same day.
He was even able to hold of on the application for 2 days to help me with the best payday due date for repayments.
He was quick in getting back to me and couldn’t ask for better service.
28 januari 2026
Omdöme utan inbjudan
The easiest people to talk to ever
The easiest people to talk to ever. Everything was checked and reviewed under 24hrs. Amazing. Thank you.
1 december 2025
Omdöme utan inbjudan
Easy and efficient
Easy and efficient.
Everything explained. Highly recommend.
16 januari 2026
Omdöme utan inbjudan
Excellant service from Monika
Excellant service from Monika, she was friendly, efficient and made the process simple. Thank you.
15 januari 2026
Omdöme utan inbjudan
Abbey was fantastic she made everything…
Abbey was fantastic she made everything so clear and was extremely helpful. Fantastic company and extremely smooth service. Thank you
8 januari 2026
Omdöme utan inbjudan
I lost my son recently and asked NT for…
I lost my son recently and asked NT for a 1 month payment break to assist with the funeral expenses and the headstone cost, 1 month, they apparently don't do payment breaks, I can miss a payment and go into a no contact contract but they will contact credit reference agencies to say I've missed a payment, not the best given my circumstances.
5 januari 2026
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Dear Tracy,
We are deeply sorry for your loss. While we cannot fully comprehend the difficulty of your circumstances, please accept our sincere condolences during this incredibly challenging time.
Please know that we do everything we can to support our customers during difficult times. While our policy doesn't include payment breaks as a standard option, we do have forbearance options that could be explored in situations like yours. We want to work with you in a way that helps alleviate some of the financial strain you're facing.
We can also discuss ways to manage your payments that won’t be as impactful on your credit file, and we’re here to guide you through all available options. Please contact us directly, and we'll do our best to support you during this incredibly tough period.
Kindest regards
Norwich Trust
Easy to talk to and very friendly
Easy to talk to and very friendly.
Would recommend to others.
Karolis was very helpful and made everything smooth.
5 januari 2026
Omdöme utan inbjudan
Professionalism and prompt responses to…
Professionalism and prompt responses to any queries I had.
31 december 2025
Omdöme utan inbjudan
Very poor customer service
Very poor customer service. My words were misinterpreted and my loan was,terminated within one hour. When I phoned back the staff were very rude.
24 december 2025
Omdöme utan inbjudan
Svar från Norwich Trust Limited
Dear Mr Hamblin,
We’re sorry to hear that you were disappointed with your experience and appreciate you taking the time to leave feedback.
We aim to treat every customer fairly and respectfully. In some cases, we’re unable to proceed with an application if there are concerns that mean we cannot continue safely or responsibly. When this happens, our team may also decide to cancel the application in line with our policies and regulatory obligations.
We understand this can be frustrating, and we regret if the outcome or communication felt unsatisfactory. Please be assured that these decisions are never taken lightly and are made to protect both our customers and our business.
We note your comments and will use feedback such as this to continue reviewing our processes and service delivery.
Thank you for sharing your feedback.
Norwich Trust
Abbey was really helpful
Abbey was really helpful. Made the minimum of fuss. Explained everything and made the whole process quick and efficient
23 december 2025
Omdöme utan inbjudan
Monica helped make the process stress…
Monica helped make the process stress free , Thank you
18 december 2025
Omdöme utan inbjudan
You were absolutely fantastic
You were absolutely fantastic. The customer service person I spoke to was really present friendly and a very helpful.korolis
18 december 2025
Omdöme utan inbjudan
Detta är Trustpilot
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