Nixplay Omdömen 1 059

My Nixplay just stopped working. It was showing a white screen, and it was working fine the day before. I unplugged it and plugged it back in, but nothing changed. It just kept acting as if it was reloading over and over, returning to the white screen. I emailed Nixplay for assistance. Customer service rep Par was very helpful and gave me step-by-step instructions to reboot and reconfigure my Nixplay. Up and running again!! Thank you, Par!!

I had issues and they were resolved quickly and easily. Wonderful

I have already spent 2.5h trying to downgrad my subscribtion from Plus to Lite.
First: Downgrading isn't possible in the In-App system.
Second: The Plus subscrbtion needs to be cancelled first before it can be upgraded to Lite.
Third: The cancel button is hidden between the grayed out tool bar so that it cannot be pressed as needed.
Forth: It seems that Nixplay is trying avoid downgrads and cancellations.

Not a good business practice!!

Display that I bought from nixplay has frozen and it won’t work anymore. I tried contacting the company for help but got no response. Don’t waste your time by a display from someone else like Amazon or Facebook who know how important their customers are and will actually try to help them when they ask for it.

Martin replied promptly and explained the solution to my question easily and politely.

The physical product is great, and I had previously rated the much higher and gifted 2 additional frames because they worked so well. I paid a premium for these frames because they offered unlimited (or essentially unlimited) storage only to have them now need a subscription. So of the 2.5gb of photos uploaded I can only access 500mb without a paid subscription; after buying the more expensive frame because at the time of purchase it was no subscription. I understand there are class action lawsuits on this and hope to join. The units have I believe about 8gb of onboard storage too but guess what, can’t access that without a subscription now either.
I know they are going to comment that “core features still exist with the free version” or something like that but it is straight up bait and switch to charge for premium products advertising storage and then chopping it down to a near useless amount without pay.

I am always so happy when a company offers such amazing "at the ready" chat support. This is one of them! I had help all afternoon on and off while I was trouble shooting my parents' frame setting and connections. I can't recall if I started with Lou, but he picked up my chat along the way and was so very helpful. Go team go!

Thank you very much for all your help and support. I couldn’t set up my mother’s frame because she couldn’t remember her credentials. Joe answered quickly and he was very helpful emailing me back straight away. In two days we got our frame back being able to upload our old and new photos.

A real live person to chat with and someone who could tell me exactly what to do.

I was having difficulty changing my payment card, couldn’t find the process in the web or the app.

Maris sent me a link to in put the data which worked perfectly. Thanks Maris!

Tim Wasilieff

Martin was very patient with a serious problem. He didn't give up or drop me.. Thanks

Joe was amazing!! Fixed our issue in minutes from my first initial email. Wonderful experience

I had an issue upgrading my wife's account. Maris was quick to respond and fixed my issue. I'm very pleased.

I received a Nixplay frame as a Christmas present and it was amazing. I have uploaded 100´s of family pictures - memories that would normally be hidden away on my phone or computer. My wife and I are delighted with the gift and are able to enjoy the pictures of grandchildren, family and happy memories every day. A superb gift!!

Spent an hour and a half with AI trying to change my internet network withiout any success. AI did help me would an email to Nixplay support. Very quickly got a reply with very simple instruction that took less than five minutes to solve the problem. Extremely pleased.

The quality is very good. A few months ago, my Nixplay photo frame stopped working, and I only decided to do something about it today as I have been very busy. I realised from other users' comments that the frames are no longer working because one has to pay for a yearly subscription.
When I bought it in good faith, it had unlimited usage, and a couple of years later it just cut off without any warning that the frame would stop working without a subscription. I feel it's a scam to behave this way, and they should let users who bought their frame with unlimited usage continue to use it. If I knew that after a couple of years it would be a paid subscription, I would not have bought the Nixplay frame. I even recommended family and friends to buy a Nixplay, which I regret today. To be forced to use the frame is unacceptable. I sincerely hope the company will reconsider the situation and allow the old users to continue with the way they bought the frame.
Today, there are companies that make similar quality without a subscription, which I will be looking into.

Resetting pairing

I have an older digital picture frame that was still linked to my late wife's work account. I wasn't sure there was any way to recover it, but I reached out to support and was truly impressed by the experience. Maris responded promptly and walked me through the entire process of unpairing the frame from the old account and setting it up with my new one.
Thanks to her help, the frame is back to full working order. I was fully prepared to throw it away, but now I'll get many more years out of it — and more importantly, the memories that go along with it.
If you're on the fence about reaching out to support, don't hesitate. The team genuinely cares and goes above and beyond. Highly recommend.

I am happy with the image resolution, and functions of the frame, but their customer service is abysmal and non existent.
I was forced to buy a subscription years after using this frame flawlessly. I want to download my photos that are now stored in their cloud to my laptop. They emailed me how to do it step-by-step, which was self-explanatory, and told me I did not need the app. Well I tried downloading my photos on three different browsers's and told them and sent screenshots, that there was simply no option to download. I think this is something a little bit more technical, perhaps their customer service can't handle . I'm so sorry I have this frame because there are 600 photos on it that I can no longer access.
When they're replied they were not able to help me with this technical problem, so now they are ignoring my emails.
I tried chatting with them, and the chat shut itself down in the middle of the conversation.

Fast and efficient service