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NI Parcels Omdömen 3 787

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TrustScore 5 av 5

4,8

Budtjänst
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Absolutely fantastic service delivered by NI Parcels. Every single member of staff I spoke to was so friendly & helpful. Very competitive rates & kept up to date throughout the process. Could not faul... Se mer

Betygsatt 5 av 5 stjärnor

NI Parcels helped me send a Christmas gift to the USA. I hadn't used them before. I found their online instructions easy to follow. Customs documentation was more difficult but I got there eventually.... Se mer

Betygsatt 5 av 5 stjärnor

I found this website after going to mail a parcel and the cost to send it was absolutely ridiculous. Process was simple, parcel was picked up from my home on the date and time specified. Cost was a... Se mer

Betygsatt 5 av 5 stjärnor

I needed to retrieve some personal belongings from France and I was struggling to book the required arrangements with other couriers. The NI website worked for me and when I needed some guidance on cu... Se mer

Företagsinformation

  1. Budtjänst

Om NI Parcels

Skrivet av företaget

Book and Compare Parcel Deliveries Online with NI Parcels. You can send your Parcel to N. Ireland, UK and Worldwide from only £5.99 (+VAT). We offer a specialist Shipping to Northern Ireland service, based in Belfast with phone based customer support. Get a quote now.

NI Parcels Details

Skrivet av företaget

Excellent Customer Service
We love sending Parcels! When you book with NI Parcels you will receive fantastic support each step of the way. You can compare top couriers to Northern Ireland, and over 200 worldwide. You can track all your parcels online and if you need any help we are only a phone call or email away!
Delivery Made Easy
Don’t waste your time waiting at the Post Office or on complex courier websites. Simply get a quote on our website which takes less than 10 seconds and see all the shipping options available, then you can book your shipment all online in 3 easy steps.
Value For Money
Don’t pay more than you need to for your Parcel Delivery. Due to the high number of Parcels we send we have unique contracts with major carriers such as ParcelForce and FedEx, this allows us to get the lowest shipping prices which we then pass on to our customers. Our prices are on average 50% cheaper than going to the courier direct. We are also cheaper than sending your Parcels with the Post Office.

Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

4 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 5 av 5 stjärnor

Excellent Service

Excellent website, very easy to navigate. Provided options for a variety of carriers and services including links to the websites of whichever carrier you select. Would highly recommend and I will definitely use them in the future

23 december 2025
Betygsatt 2 av 5 stjärnor

Priority next day delivery not moved in ten days

I chose this delivery company primarily due to the reviews here on Trustpilot. I needed an international priority, next-day service, which I was happy to pay extra for (circa £88). Unfortunately, my experience has been very disappointing and adds an element of caution when reading the reviews posted to date.

A parcel sent over two weeks ago on 12/12/25 using this service had been showing as at a known location (so not lost) for more than a week and as of 27/12/25 this "priority - next day delivery" remains undelivered. The same response has been given every day for over a week: “we are powerless to identify the cause and will definitely come back to you tomorrow with an update.” Despite calling every single day, neither the delivery company nor FedEx (which they use to deliver parcels) has been able to explain why the parcel is not moving or when it will progress.

A significant issue appears to stem from the use of a third-party carrier. As FedEx will only communicate directly with their own customer (in this case, NI Parcels), I have been unable to obtain any answers myself and have had to rely entirely on this intermediary. When an intermediary is unable to get clarity or take effective action, the customer is left completely stranded — which highlights the inherent risk of this delivery model.

While the customer service staff I spoke to have been easy to contact and very polite, there has been a consistent inability to provide meaningful information or take ownership of the issue at an early stage. This is particularly frustrating given that the service was expressly sold and paid for as next-day delivery. Needless to say that customers who write positive reviews and return time and time again are those who receive the service they paid for and not those who are forced to spend many hours on the phone every day for over a week, only to face the possibility of having to make a claim against the company for failed service and incurred losses.

I appreciate that delays can happen with international shipments, but the lack of transparency, accountability, and clear communication has made this a very frustrating experience. I do sincerely hope this company reviews its processes with FedEx and improves how situations like this are handled in future.

Naturally I shall update this review if this shipment ever does get delivered to reflect that fact. However due to the extraordinary delay caused - I believe - by the consistent inability to provide meaningful information or take ownership of the issue at an early stage, critical points of this review (should it remain here) have become rather unalterable.

12 december 2025
Omdöme utan inbjudan
Logotyp för NI Parcels

Svar från NI Parcels

Hi Rick, thank you for your review and for using NI Parcels. We're sorry to hear of any issues you may have had with your recent delivery from Italy to the UK.

The delay on this was due to a clearance delay for the item leaving Italy with their associated customs agency as well as a delay caused by the busy holiday period which was clearly advised to all customer before booking. NI Parcels does make it clear that we are a courier comparison site and that when you obtain a quote, you choose the third party carrier you wish to use.

We are sorry again about this delay as customs are a government agency and can request additional information or hold a shipment pending the clearance process. We can see this was delivered on the 30th of December. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.

Betygsatt 1 av 5 stjärnor

Damaged parcel

The box arrived broken in three places and two of the things inside were broken or damaged. Never hapoened before and I have been using parcelsNI for past 7 years. Very dissapointing

18 december 2025
Logotyp för NI Parcels

Svar från NI Parcels

Hi Pavel, thank you for your review and for using NI Parcels. We can see you sent an item from Northern Ireland to the Czech Republic and this was delivered on time on the 17th of December.

We are disappointed with your immediate review as you have not contacted us about this to allow our dedicated customer service to look into this for you. As you noted, we have been happy to assist you with many parcels over many years but your first review is a one star review.

It is very rare for any shipment to be damaged as long as they are well packaged and protected for transit inside a courier network. We have reported this to our team who will reach out to you shortly to request further details of any reported damage.

If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.

Betygsatt 4 av 5 stjärnor

Quick delivery.

Quick delivery.

Once the parcels were actually collected (which didn't happen at the date of first booking, but had to be rebooked) they were then delivered very promptly!

6 december 2025

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