Nillkin.org Omdömen 106

Terrible customer service and awful quality product..

Case buttons do not line up with the phone buttons. It is completely unusable.

Customer service is just going around in circles offering me 10% off or they expect ME to pay the return postage to CHINA!!

Terrible company. Avoid at all costs

Do not buy. Products break quickly and customer service is non existence. They will not replace or refund.

Premium quality product and received it without any damages. I have received my order within 9 days. That's awesome.

Commande d un étui Fold 7 passée via Facebook fin septembre avec un delai annoncé d envoi de 3 à 5 jrs. Au bout de 3 semaines, le suivi indiquait toujours une localisation en Chine. Malgré 2 envois de mails, pas de retours;-( il a fallu presque un mois pour recevoir le colis..Dommage car l étui est de bonne qualité

Terrible customer service and a poorly made product.

I ordered an iPad case that came damaged with scratches and frosting to the glazing and they are flat out refusing to offer a refund - they keep acknowledging it’s damaged and offering a partial refund and a new product, but as other have said, the responses are poor.

They have now advised me that I must have damaged the case, and that it’s totally ok to get new products damaged, so I would suggest avoiding this company entirely.

I received a completely wrong order and whe I reported it they asked for a bunch or pictures of the product I received and the labels. Its been two months since I sent the information in and they will not reply.

appalling. ordered goods on 19 September 2025. nothing still. no refund or explanation. bank conk confirm money taken. no replies to email,

Zu den Produkten kann ich leider keine Erfahrungen teilen da ich meine Bestellung nicht erhalten habe aber dem Unternehmen bzw. dem Kundendienst würde ich nicht einmal einen Stern geben.

Der Service reagiert in der Regel innerhalb von 7-14 Tagen auf eine Anfrage, in meinen Fall ist das Produkt nicht angekommen, jedoch weigert sich Nillkin den Betrag zu erstatten.
Mir wurde ein Rabattcode als Entschädigung angeboten, wobei man schon ziemlich dämlich sein muss nochmal Geld in dieses Unternehmen zu verbrennen.

Terrible service,
Its been over a month now and not received my phone case, its been sent back to the sender saying they needed to update the address, which is correct on the order, this is the 2nd time they have said this. Still no refund

bought a MagSafe-compatible case for my Samsung S24 from this company, but unfortunately it has been a very poor experience. The magnet is badly misaligned, which means the phone does not connect properly to a wireless charger. To make it work I have to move the phone out of position, and when I do this the phone overheats badly. Without the case, my phone charges normally without overheating, so the issue is definitely with the case.

I contacted the company for a refund as the case is faulty and not fit for purpose, but over a month later I am still waiting. The only reply I received was that they were busy and would look into it "ASAP" – but nothing since.

This was not a cheap case, and I now can’t use it because it risks damaging my brand new phone. Very disappointing product and customer service.

Complete SCAM COMPANY
STAY WELL CLEAR
PURCHASED AND NEVER RECEIVED ANYTHING, NO RESPONSE AT CUSTOMER SERVICE!!

The case for my galaxy s23 is already coming apart. Less than 2 months old.

I purchased a Nillkin Earphone Case for AirPods Pro 2 through Amazon on January 30, 2025. Despite taking excellent care of it, the case suddenly stopped closing properly after less than a year of use. Since the purchase window with Amazon had passed, I reached out to Nillkin directly, per Amazon’s recommendation, to ask about warranty options.

I even offered to provide photos showing that the case was never dropped or misused. Unfortunately, Nillkin denied a replacement. For a product at this price point, I expected much better quality and customer support. Instead, I was met with poor service and a company that doesn’t seem to stand behind its own warranty.

Very disappointing experience, both overpriced and unreliable.

I had a very bad customer experience with Nillkin. I sent multiple messages requesting for the status of my order. No one replied to my email.

I may never buy any items from your company.

I ordered cover for my newly purchased vivo x fold 5 in India. The quality & fit is very nice . Yeah! It took some time but the wait was worth it. Fully satisfied with my cover for vivo x fold 5.

Terrible customer service!!!

The pros: The item arrived quickly.

That is where it ends. The charger does not charge as advertised. When we contacted them, they wanted videos of the device not charging. We sent that through. We then got numerous emails offering a replacement when our email clearly asked for a refund. We then got sent a detailed explanation about how difficult a refund would be and the unlikelihood of the refund being successful. They then offered two options, they could send us out another one or they could offer a significant discount if we bought another one.

Will not buy from this company again.
A scam. Beware!

I have order on July 28 and today is August 12 and I have not received any item. I wish I read these reviews before.

Bought a frosted shield case for my fold 7. Postage was slightly slow as it came from china but the case is amazing. The best case for a fold and I have had them all, very cheap also. I was very shocked at the quality. Will use again.

I ordered a pair of screen protectors for my Xiaomi 14 Ultra on 25th July. The company states delivery in 3-5 business days. Yodel emailed me on the 4th August to say they had my order and that it would be delivered by 6th August (already well overdue). On 6th August, my delivery time was confirmed as between 2pm and 4pm. The delivery guy arrived at 3.02pm carrying the package. He handed it to me and suggested I check that the contents were intact. The top of the envelope had been ripped open and was totally empty. Somewhere along the way, my screen protectors had been stolen (if they were ever in the envelope)! I have no idea why Yodel would still deliver a clearly empty padded envelope? I refused delivery of this empty envelope and emailed Nillkin with photos of the envelope and asked for a refund. I will keep you posted as to whether I get my refund - reading the other reviews, I am not optimistic!!