I rate with one star because they out me talking with a robot when I needed a actually person. I got literally zero of the information I asked for but oh well.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
everything ive purchased from niihai has been so beautiful and very well made. genuinely one of my favourite brands right now, not just for their products but also their customer service. ive never ha... Se mer
Företaget har svarat
I ordered 3 REL dresses two days before NIIHAI announced its ONE DAY ONLY SALE. Ordering 3 items made me eligible for a 35% off EACH item IF I had ordered them two days later. I emailed asking if th... Se mer
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Great customer service! I purchased from Niihai for the first time and from Munich, Germany. Sadly there was some complications with shipping at first and the package was returned. I contacted... Se mer
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Företagsinformation
- Damklädesbutik
- också i
- Klädbutik
Kontaktuppgifter
London, Storbritannien
- help@niihai.co.uk
- niihai.com
3,8
Bra
92 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 54 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This is a scam brand
This is a scam brand, don’t buy it please. I bought a pair of boxer boots in May and wait for two months it was still not dispatched. I ask for refund and they ignore my message and still posting on ins. Trashy brand
26 juli 2024
Omdöme utan inbjudan
Svar från Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk
with your order details so we can look into this for you.
Won't refund me and ignoring all my emails
I never leave reviews EVER but it's been weeks since I returned my order back to Niihai and ever since, they have ignored all of my emails, ignored me on social media and aren't refunding me. Their policy says 5 working days, it's been over 3 weeks now.
I've sent them proof of my return, with a photo from royal mail of the parcel at their doorstep.
Poor customer service, poor brand. Clothes were poor quality for the price (I paid £133 for 2 items). They can keep gifting influencers free stuff but you're never going to have any actual paying customers when you're as poor as this. Will never buy again from them.
i want my blooody money back!!!!!!!!!!!
8 oktober 2023
Omdöme utan inbjudan
Svar från Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk
with your order details so we can look into this for you.
Worst Customer service I've ever…
Worst Customer service I've ever experienced. It's been over 2 months I have placed an order with still no line of sight by when I will receive it. Everytime I send them an email, they keep telling me its on the way. I try to ask them for a number I can call on and they just ignore. I would definitely 100% not recommend this brand to anybody, never been more frustrated in my life.
13 december 2022
Omdöme utan inbjudan
Svar från Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk with your order details so we can look into this for you.
Expensive postage - never received the order - cheap quality
Not the greatest quality of clothing. Sizing is completely off and you just have to guess and hope for the best.
Most frustrating is paying £5.99 for postage and still not receiving the items after 5-6weeks.
Gave them benefit of the doubt and ordered again and I been waiting over 5 weeks now and my order still haven’t been sent.
Just avoid in my opinion
10 juni 2022
Omdöme utan inbjudan
Svar från Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk with your order details so we can look into this for you.
AVOID! Not someone who usually leaves a review…
Not someone who usually leaves a review but so disappointed with the service. Ordered a parcel almost 3 weeks ago from Nii Hai, still hasn’t arrived. Customer service department extremely unhelpful want me to wait another week for a parcel that clearly isn’t going to arrive, which will be a 4 week lead time - I could of got something from China quicker. Paid £6 for first class delivery NiiHai refuse to refund this.
10 mars 2022
Omdöme utan inbjudan
Svar från Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk with your order details so we can look into this for you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.