Simply THE BEST ! Since I have heard about you three years ago, and decided to order my first full electric car ,until now and continuing, You are the friendly, professional and reliable company! We... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing service from order until the car turned up. Whenever I called customer service for updates or info the staff were so friendly and helpful and couldn't do enough for you. Was the first time usi... Se mer
Easy and understandable system to select and identify car. Good range though might be helpful to explain that some models have been removed when they are no longer available. Customer support is exce... Se mer
If I could score any lower I would. Ordered a special offer car at the beginning of June for one advertised as available July/August time. I requested a delivery date of 1st August. I still don’t ha... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Kontaktuppgifter
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Storbritannien
- 0344 811 8228
- nhsfleetsolutions.co.uk
4,3
Utmärkt
9 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Avoid avoid avoid
Avoid avoid avoid. My whole experience has been awful from the very start with an order placed in January 2025 finally ending up with a delivery in August 2025. I had to return the car early due to ill health and felt I was overcharged for the "damage" (wear and tear) to the car. There were small scratches on the front bumper I was expecting to be charged for but not the amount I was charged (over £500). I was also charged £50 for a "deep clean" for a car that I felt was kept as clean as you would any car. The worst of it it was the front copy of the vehicle inspection form I signed when the car was picked up was altered after the event by someone at their end by a tick being added in the rear bumper column. What I believe to have been fraudulent was subsequently dismissed by them and they demanded the full charges. I escalated this and tried to dispute this clear falsification but I have got nowhere. I have reluctantly paid the full amount today but the whole experience has left me disheartened. I feel like I have been scammed if I am honest. If you do use them be very careful what you sign and double check everything. Someone clearly falsified the vehicle report form but the ranks have been closed, the alleged "damage" on the rear bumper was not apparently used in determining my overall charge - and I should have read the small print when I signed the document that was later falsified.
17 september 2026
Omdöme utan inbjudan
Svar från NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that your leasing experience did not meet your expectations on this occasion.
We understand how disappointing this may be and regret any dissatisfaction caused.
We value all feedback we receive, as it helps us reflect on and improve the service we provide.
Best wishes,
NHS Fleet Solutions.
Car hasn't been delivered
Car hasn't been delivered - no communication or update from NHS fleets in terms of my contract with them/payment being delayed - despite entering a complaint.
3 september 2026
Svar från NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have been dissatisfied with the updates provided regarding the delivery of your new vehicle. We appreciate that waiting for a vehicle can be frustrating, particularly when estimated timescales are revised.
Your comments have been noted and shared with the relevant department, who will be in touch to discuss this further.
Best Wishes,
NHS Fleet Solutions.
Excellent experience
Barring wait times on the phone line, the staff has been very helpful
10 september 2026
Svar från NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations on this occasion. We understand how disappointing this can be and regret any dissatisfaction caused.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
fantastic good communications and…
fantastic good communications and really quick responses.
2 september 2026
Customer service needs improving.
The car is amazing and definitely worth it. I would say customer service and communication could be a lot better took over a week for a reply to emails and they’ve never answered the phone.
3 september 2026
Svar från NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties contacting our team and regret any inconvenience this may have caused.
We recognise that recent waiting times have not met expectations as a result of higher than usual contact volumes. We appreciate your patience and understanding whilst we continue working to improve our service and reduce waiting times wherever possible.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
really easy to order and manage car
really easy to order and manage car, good communication
10 september 2026
An overall good service was provided
An overall good service was provided, would recommend.
12 augusti 2026
Good car served me well and replacement…
Good car served me well and replacement good service delivery and collection efficient
2 september 2026
Very efficient service
Very efficient service, speedy delivery, helpful and friendly delivery driver.
4 september 2026
Each time I needed to speak to someone…
Each time I needed to speak to someone on the phone, it took at least 50 mins on hold. Poor service, when you're trying to work. No option to email.
9 september 2026
Svar från NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties contacting our team and regret any inconvenience this may have caused.
We recognise that recent waiting times have not met expectations due to higher than usual contact volumes. We appreciate your patience and understanding whilst we continue working to improve our service and reduce waiting times wherever possible.
We would encourage you to visit the FAQ section of our website, where you may find an answer to your query. If you are unable to find the information you need, the website will guide you to alternative contact options so that you can get in touch with the appropriate team.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best wishes,
NHS Fleet Solutions
Great all in one packages for your new…
Great all in one packages for your new car. Was really easy to put the order through and staff were knowledgeable.
20 augusti 2026
Excellent service
Excellent service, fast and easy to deal with, Vehicle just as described. Very happy and will be with NHS Fleet for a long time going forward.
28 maj 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.