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Newpay Omdömen 

209
TrustScore 3.5 av 5

3,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a d... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me" I am still moving forward with my complaint to the FCA as this co... Se mer

Betygsatt 5 av 5 stjärnor

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

These people are scum bag, screw you over tactics, I’m reporting to watchdog and ombudsman your disgusting tactics. Don’t ever have anything to do with this company

Företaget har svarat

Företagsinformation

  1. Betalningstjänster

Skrivet av företaget

Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

209 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(209)

47 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I love my NewPay account

I love my NewPay account

30 april 2024
Logotyp för Newpay

Svar från Newpay

Hi Nick, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Betygsatt 5 av 5 stjärnor

EXCELLENT SERVICE AND A EXCELLENT WAY…

EXCELLENT SERVICE AND A EXCELLENT WAY TO BUY THE ITEMS YOU REALY WANT BUT CANNOT AFORD TO PAY ALL IN ONE GO ALSO YOU ARE THE ONE IN CONTROLE OF YOUR SPENDING AND YOU CAN PICK THE OPTIONS THAT NEWPAY OFFER YOU AND REMEMBER ITS VERY HARD TO GET CARRYED AWAY SO IF YOU THIS YOU ARE GOING TO SPEND TO MUCH THE OTHER OPTION THAT NEWPAY OFFER IS YOU CAN ;PUT YOUR OWN SPENDING CARP ON YOUR NEWPAY ACCOUNT AS I SAY EXCELLENT SERVICE THANK YOU

24 april 2024
Logotyp för Newpay

Svar från Newpay

Hi Paul, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Betygsatt 5 av 5 stjärnor

Very helpful

Very helpful

16 april 2024
Logotyp för Newpay

Svar från Newpay

Hello Jeff. Thanks for leaving a review. It's great to hear that you've had a wonderful experience with us. Best, Audrey

Betygsatt 5 av 5 stjärnor

Excellent service.app is so easy to use…

Excellent service.app is so easy to use and you always know where you stand

10 april 2024
Logotyp för Newpay

Svar från Newpay

Hi,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

Betygsatt 5 av 5 stjärnor

Happy…

From start to finish so simple and easy transaction

10 april 2024
Logotyp för Newpay

Svar från Newpay

Hi Peter, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Betygsatt 5 av 5 stjärnor

Easy to deal with

Easy to deal with

3 april 2024
Logotyp för Newpay

Svar från Newpay

Hi Mr. Smith, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 Best, Elan

Betygsatt 5 av 5 stjärnor

Excellent

Excellent! Really got me out a hole!

30 mars 2024
Logotyp för Newpay

Svar från Newpay

Hello Garry. Thanks for leaving a review. It's fantastic to hear that you've had a positive experience with us. Best, Audrey

Betygsatt 5 av 5 stjärnor

Good company but limited amount of…

Good company but limited amount of stores you can use it in store list needs to be updated as half of the don’t take Newpay any more

27 mars 2024
Logotyp för Newpay

Svar från Newpay

Hi Everett,

Thank you for taking the time to leave us a review. We're excited to have you on board 😊

Best,

Stephanie.

Betygsatt 1 av 5 stjärnor

Utter utter shambolic experience. DO NOT USE

Tried to apply finance but what an utter shambles the website/app is. You fill out the form and it take you back to the main screen. Fill it out again and you repeat as it doesn’t have any information to guide. Meanwhile emails are being sent to you saying you have applied for finance so multiple searches are being conducted when you actually haven’t done anything that to just move on to the next step. You use the link to one of the 5 emails that said you got pre approved. Follow the links takes you back to the main screen. Unless you have the website open before you click new open in a different tab then I’m convinced it will NOT work. I must of tried everything even tho it should of been so so simple. Now I must have atleast 5/6/7 searches on my credit file. Absolutely useless company. DO NOT USE. It’s literally rated 2.8 that’s horrendous ! And some of these 1 star reviews are this month !!! I’d give a -5 if I could.

21 mars 2024
Omdöme utan inbjudan
Logotyp för Newpay

Svar från Newpay

Hi Matthew, I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that you feel this has not been your experience in regard to this. Best, Elan

Betygsatt 4 av 5 stjärnor

It a 4 star at the moment I have not…

It a 4 star at the moment I have not started paying yet that why its not a 5 yet but at the minute it's been good just waiting for goods to come and then my first payment is 3rd of May so we will see how that goes through then if OK it will be a 5☆ it's all good at the minute

16 mars 2024
Logotyp för Newpay

Svar från Newpay

Hi Michael, Thank you very much for the lovely review. 😊 Best, Elan

Betygsatt 5 av 5 stjärnor

First time customer, so far can only say I'm pleased with the service

I'm a new customer & haven't been using the company for long, so far I can't find anything to criticises them with. I'm happy I was offered 6 months interest free to pay for my purchase & didn't have to pay the 1st installment straight away & after my purchase arrived, I only then received an email to download the app & then was given the choice when I was to pay my 1st installment. So far, very pleased.

13 mars 2024
Logotyp för Newpay

Svar från Newpay

Hi David,

Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊

Best,

Stephanie

Betygsatt 5 av 5 stjärnor

Well I was approved very quickly for…

Well I was approved very quickly for the item that I couldn’t afford to pay for in one and struggled without it

13 mars 2024
Logotyp för Newpay

Svar från Newpay

Hi Angelika,

Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊

Best,

Stephanie.

Betygsatt 5 av 5 stjärnor

Amazing and efficient

Amazing and efficient, I highly recommend

13 mars 2024
Logotyp för Newpay

Svar från Newpay

Thank you very much for the lovely review. We are happy to hear that you are enjoying our services 😊 Best, Elan

Betygsatt 1 av 5 stjärnor

Terrible company

Terrible company. I received a notification saying the application had been approved then an email saying it was under review. At the same time I received a text saying I had to go back to the retailers site to complete however there was nothing to do when I went back into the site. After receiving this I did not hear a thing about whether it had been approved or not. I must add I have a very high credit score and don’t normally get rejected from finance.

3 mars 2024
Omdöme utan inbjudan
Logotyp för Newpay

Svar från Newpay

Hi Darrin,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will be happy to help. We hope to hear from you soon so that we can get this resolved for you.

Best,

Stephanie

Betygsatt 5 av 5 stjärnor
Logotyp för Newpay

Svar från Newpay

Hi Anthony, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.

Betygsatt 1 av 5 stjärnor

BE AWARE, I MISSED PAYMENT WILL END ALL PROMOTION OFFER.

BE AWARE, I MISSED PAYMENT WILL END ALL PROMOTION OFFER.

I’ve had Newpay for about 2 years now, built up £1,000 over that period.

I’ve purchased 5 different items all totalling £500 and was paying £50 a month zero percent interest.

I thought I’d check the app to see how it’s been doing and to my surprise I had messages from Newpay telling me that I missed 1 payment and now my promotional offer has been cancelled on all of those items. I was given 48% interest rate. I didn’t receive an email and was oblivious that I was only paying the interest each month not the actual product I purchased. On my end I had plenty of money in my account and sent statements to prove this. They still said it was my fault so in that case I paid the full remaking balance and cancelled with them.

Please don’t waste your time.

31 januari 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

You try to purchase an item

You try to purchase an item, it states you have been accepted for credit then when it comes to completing your purchase it states they have to review your application. You end up waiting for days only to be told that your application has been unsuccessful. What a massive faff for nothing. AVOID AVOID AVOID!!!!!!

20 februari 2024
Omdöme utan inbjudan
Logotyp för Newpay

Svar från Newpay

Good Afternoon,

Unfortunately pre-approval does not guarantee acceptance. When checking eligibility online, we advise that this is not a guarantee of acceptance or an offer of credit, as an application would involve a credit check.

In addition, we could carry out fraud, identification, and other checks. I’m very sorry for any disappointment.


Many thanks,
Kenith

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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