booked next day delivey and paid extra and it arrived 2 days later the same date as promised from Royal mail as standard delivery... other than that ebverything was perfect

I used NetXL for the first time recently, and was highly impressed with both their customer service and tech support processes and staff. Most companies these days treat their customers like an inconvenience, but not NetXL who did all they could to ensure I received the support I needed and treated my like a valued customer.

In brief... I purchased an item from them which didn't perform as expected for me, not actually a product fault just a weird environmental issue! When I contacted them they arranged for a replacement unit to be sent, to make sure it wasn't a product fault, and when this proved to have the same issue they processed the return and refund immediately.

Special thanks go to Jade R. for dealing with my initial contact so quickly and efficiently; she understood the issue I was facing and got the return/replacement sorted out instantly. One thing that really impressed me with Jade was that she had technical knowledge of the product and understood the issue I was describing. Definitely not just another "first line of defence" call logger!

Also special thanks to Travis M. who gave me tech support when the replacement item presented the same issue. Travis worked with me to confirm the issue was some unusual technical problem related to my particular use case and, once this was clear, he processed the return and refund instantly. Again, I was highly impressed with Travis, who also had the deep technical skills needed to deal with my issue and quickly identify the root cause. Nice to talk to a techie for a change.

Will 100% use NetXL for my future tech needs and will recommend them whenever the opportunity arises.

Products at competitive prices. They make an effort to dispatch item on the same day. Everything a good retailer should be.

Efficient company, job done

Received a faulty item - returned it. While NetXL had difficulty with a response from the manufacture I finally received a full refund. This review is for Travis Minnaar, who manage the process throughout was informative, professional, friendly and helpful throughout.

I have always ordered all my networking gear from NETXL, as their prices are highly competitive and they offer a wide selection of products. Today, I contacted them for an update on my order and had the pleasure of speaking with Travis. He was extremely polite, helpful, and professional throughout our conversation. Travis answered all my questions, provided thorough updates, and went above and beyond to ensure I was well-informed. I am absolutely delighted with the outstanding service he provided and sincerely grateful for his support. Thank you Travis, for your exceptional assistance, you are truly a star.

Rachel was super helpful on a return and providing advice for a replacement. Friendly, efficient and helpful.

Absolutely amazing Service provided by Liam Hearne
I've purchased all my items from NETXL for my new network. I haven't got much experience on networking. Liam has been really helpful and helping me select the right items and advise me on how it should all connect. Setting up the network from scratch was a breeze couldn't believe how easy it was and what an impact it's made to my business. Fantastic service thank you. Liam will certainly come back to you in the future for more items.

I've used NetXL a couple of times and found their prices and service to be very good.
Needing some mobile network advice I contacted NetXL and Travis was very quick to reply.
Thank you Travis for your help and advice.
Despite the item I needed being out of stock, but available elsewhere, I was willing to wait for stock to arrive as good customer service deserves to be rewarded with an order.

A real pleasure to do business with Travis and NetXL. Travis was incredibly patient and helpful in quickly understanding and finding the right solution, and at a lower cost than what I was originally planning on. I will definitely be doing business with Travis and NetXL going forward.

Very impressed with Travis, needed to push a quote through fast, asked him to help me with trade pricing, he did and quote was raised within minutes not hours.

Thank you Travis & NetXL

Fantastic customer service from Travis Minnaar. No question was too much bother for him and there were many. Thank you.

Great, very fast delivery.

Excellent service, excellent device thank you

Item in stock. Shipped fast. Kept me updated re delivery.

Very helpful initially with a quote and then progressing to an order. Order was processed quickly and shipped to us in a timely manner.

The communication from the sale rep was very swift and the delivery of the items happened within 48h of making payment. We were very impressed.