So I made a purchase with a 3rd party that meant purchasing 2 items from Neo Direct. I changed my mind pretty quickly and let them know but it wasn't quick enough to cancel the delivery. Neo Direct... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought a Kamado 13" Ceramic Mini BBQ from Neo via Amazon. Arrived in a damaged box with the contents broken into several pieces. Ordered a replacement. Same thing but smashed to smithereens. One break... Se mer
I am not in the habit of ordering things from the internet, I have been looking for garden storeage box,s for some time, and found your,s for ale at a handsome reduction so I took a chance and order... Se mer
Ordered a Kamado egg ceramic BBQ. It was delivered by DX Express. The box was damaged and wet. The ceramic BBQ was poorly packaged with no padding, just a few pieces of cardboard - unsurprisingly it... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The very best in home furnishings and appliances. Our dedicated buying and selling team develop our own unique styles, bringing the latest trends to your front door.
Kontaktuppgifter
UNIT 1A BUTTERLEY STREET, LS101AW, LEEDS, Storbritannien
- 01133502501
- support@neodirect.com
- neodirect.com
3,3
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 72 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I wish I could give less
I wish I could give less. Purchased a lovely garden furniture set but unfortunately one screw was damaged as the hole was far too tight so it is only just holding. Contacted your company to as to send no more than 4 screws although 2 would be fine. The response I got back is laughable. I actually thought it was 1st April. You want me to dismantle the furniture which is fine apart from 1 screw that is just in. You will then send a courier to pick it up and then send another courier with a new product. Surely it is more cost effective to send me 2 screws. 🤣🤣🤣🤣🤣🤣. I have actually been told to go to B&Q or PC world to get a new box.
7 mars 2025
Omdöme utan inbjudan
Svar från Neo Direct
Hello, Thank you for your feedback, we are so sorry to hear your experience with us was not a positive one. I can see our customer service team have processed a brand new replacement item, free of charge, to be sent to you. I can now see this has been delivered! If you have any other queries, please get in touch with our team. Many thanks, Neo Direct.
Avoid at all costs! Buy cheap buy twice!
Personally I would avoid neo at all costs. Their products are cheap and flimsy. The collection bucket of the dehumidifier overflows. They advertised that it was included with carbon filters, then I was told this isn't the case. Even though they have pictures on their website included with the dehumidifier i bought. The worrying thing is the people in the warehouse. They stuck my shipping label on the bottom of the box right next to an arrow pointing up! It was upside down. The courier also left my item outside in the rain in a cardboard box but that isn't neo fault. I definitely wouldn't buy another product with neo, but cheap buy twice!
16 januari 2025
Omdöme utan inbjudan
Svar från Neo Direct
Hello, we are so sorry to hear you've had this experience. We have tried request you details so we can get in touch and help resolve this, but not heard back. Please contact support@neodirect.com and we will try help resolve this. Best wishes, Erin
Hi I've recently bought a couple of set…
Hi I've recently bought a couple of set of cases for myself & family and don't have codes to unlock the cases.. is there anyway you could help solve this as there no good otherwise 🙈
7 februari 2025
Omdöme utan inbjudan
Svar från Neo Direct
Hello, we are so sorry to hear this! We have tried to reach out to you but received no response. Please contact us a support@neodirect.com and we will help you with this. Best wishes, Olivia
Svar från Neo Direct
Thank you for the lovely feedback! Neo Direct
Don't buy anything from these people
Don't buy anything from these people. We purchased a pressure washer on the 5thof December through Debenhams and received it on the 7th of December. This product has been used on 4 occasions and no longer functions.It hasn't made 3 months which is not satisfactory. We have asked for a refund but they will only send me a replacement. I don't want a replacement as I have already sourced my own replacement as, the one purchased through Neo direct could not be relied on.
25 februari 2025
Omdöme utan inbjudan
Svar från Neo Direct
Hello, we are sorry to hear of your experience with us.
I can see that our customer service team have advised Debenhams already to refund you in full. Please contact Debenhams directly if you have not received this as of yet.
Best wishes, Neo Direct
Svar från Neo Direct
Thanks for the fabulous feedback Lesley! Best wishes, Neo Direct
Easy ordering free delivery and…
Easy ordering free delivery and delivery, easy to put together my grandson loves the reclining feature as he games.
14 februari 2025
Svar från Neo Direct
Thank you for the lovely feedback Christine! Best wishes, Neo Direct
Wrong item was collected as a return…
Wrong item was collected as a return and they absolutely will not help regarding this. They apparently have no way of checking items that get returned to their warehouse even though it’s tracked all the way there so how they know you don’t just send junk back is beyond me. They won’t even contact DPD on your behalf to sort out a refund even though they have to be the ones to do it as they purchased the return postage. It’s no skin off their nose to do this, they simply don’t want to. Only way to contact them is via email as the number they list in several places does not work and they reply approximately once a day if you’re lucky.
3 februari 2025
Omdöme utan inbjudan
Svar från Neo Direct
Hello,
Thank you for your feedback, we are sorry you have not had a positive experience with us.
I can see our team have tried to reach out to you regarding this, but we have not heard anything back from you.
Please contact support@neodirect.com if you require any more assistance.
Best, Neo Direct
I Have been trying to return an item
I Have been trying to return an item I ordered,they gave me a collection date ,waited in no one came to collect,reaanged another collection date,waited in
still no one came to collect,Third time lucky?I am not holding breath.
4 februari 2025
Omdöme utan inbjudan
Svar från Neo Direct
Hi Paul, we are sorry to hear that your experience with us wasn't positive. I can see our customer service team have refunded you fully. Please contact support@neodirect.com if we can assist any further. Best wishes, Neo Direct
Very good experience
Very good experience. Less than 24hrs from order to delivery. Very happy with the chair after my other gave me constant back pain.
Very pleased with all aspects of the order. Thank you.
31 januari 2025
Svar från Neo Direct
Hi Lea, Thank you for the lovely feedback! Best wishes, Neo Direct
Svar från Neo Direct
Hi Trevor,
Thank you for the five star feedback!
Best wishes, Neo Direct
The chair was more for a small person
The chair seat was a bit too short to support the upper leg and the footrest was useless it was under the knee and the feet were not supported
29 januari 2025
Svar från Neo Direct
Hi Derek,
We are very sorry to hear that you are unhappy with the dimensions of your chair.
I can see that our customer service team have been in touch with you regarding your purchase, offering a full refund for the inconvenience.
Please get in touch if we can be of any more assistance to you.
Best wishes,
Neo Direct
Svar från Neo Direct
Thank you so much for the feedback Michelle!
Absolute cowboys
Ordered a pressure washer from Neo Direct via Ebay on 21/01/2025 which was lost in transit and they are refusing to refund me. Eventually I had to ask EBay and PayPal to step in. Still waiting for an outcome. Stay away from these cowboys.
21 januari 2025
Omdöme utan inbjudan
Svar från Neo Direct
Hello Daniel,
Thank you for your feedback, although we are sorry that you had to deal with the courier company losing your item. We are very sorry for any inconvenience caused. I can also see that our customer service team have taken your details and have sent these to our finance team to process your refund for you.
Best wishes, Neo Direct
Delivery was slow and arrived damaged…
Delivery was slow and arrived damaged and unusable. Poorly made and poorly delivered
24 januari 2025
Svar från Neo Direct
Hello David,
We are sorry to read your negative review. I can see that our customer service team have refunded you fully for your transaction. Please get in touch with us if you have any further problems.
Best wishes, Neo Direct
Exactly what I needed.
Products arrived in good time and were very well packed. All containers were perfect.
22 januari 2025
Svar från Neo Direct
Thank you for the lovely feedback Sheila! Neo Direct
Good delivered when said and as…
Good delivered when said and as specified in catalogue
6 januari 2025
Svar från Neo Direct
Thank you for the lovely feedback!
Satisfied customer
Easy to order, easy to pay, good information on tracking of parcel.
13 januari 2025
Svar från Neo Direct
That is great to hear, thank you!
Svar från Neo Direct
That is great to hear! Thank you for the 5 star feedback Sue.
Svar från Neo Direct
Thank you for the great feedback!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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