Neighbors Bank Omdömen 

505
TrustScore 4.5 av 5

4,7

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

As a first time home buyer, going into the process is intimidating. I worked with other mortgage companies and it just didn’t seem fit, until I found Neighbors Bank. From the first phone call to closi... Se mer

Betygsatt 5 av 5 stjärnor

From everything I’ve read online and even through people you know you always hear “homebuying is such a pain” “be prepared to be disappointed” etc. etc. Never once was did I feel disappointed, str... Se mer

Betygsatt 5 av 5 stjärnor

I'm Very Happy With Brayn Easterday,.. He really explains Very Detailed Information, ... I Could Always count on Him Getting Things Done , and Finding a solution to any Concerns,.. My Loan Officer Wa... Se mer

Betygsatt 5 av 5 stjärnor

Melissa Janke was very helpful and informative with questions and concerns we had purchasing our new home. She made the process easier and put our minds at ease. We highly recommend Melissa Janke at n... Se mer

Företagsinformation

  1. Bank

Skrivet av företaget

At Neighbors Bank, we believe friendly, personal service is every bit as valuable to your homebuying process as our mortgage expertise. We specialize in low down payment loans and help you evaluate all of your mortgage options to find the best fit. You can get to closing quickly and efficiently with an experienced team on your side. Neighbors Bank is an Equal Housing Lender Member FDIC. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com) NMLS #491986. (www.nmlsconsumeraccess.org).


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

505 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(505)

138 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Highly recommend!

Their communication made this way less stressful. I knew exactly what to expect every step of the way. If I didn’t understand something, they were quick to explain it to me! So glad I used them as my lender!

10 april 2025
Betygsatt 5 av 5 stjärnor

I highly recommend Neighbors Bank

I highly recommend Neighbors Bank, they made the process of purchasing our first home smooth and were so helpful, Melissa Janke & Mystle Ward did a phenomenal job communicating everything with us & showed us loads of support the entire way!

25 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Although our Neighbors team got it done…

Although our Neighbors team got it done and we are now in our new home, there were times that I felt uneasy with how some comments were made to me regarding my trying to get a point across regarding my issues with obtaining needed documents.

17 mars 2025
Betygsatt 5 av 5 stjärnor

Excellent experience

Excellent experience! I feel Melissa Janke and Abbie Maislin supported me throughout the process in a great way. Very professional and prompt!

13 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Neighbor’s Bank- 5 Star all the way

My family and I recently purchased an out of state home and used Neighbors Bank as our lender. From start to finish the entire team was professional, knowledgeable, pleasant and very kind. Our purchase was complicated with many unusual factors and our Loan Officer Cecil made sure to walk us through each step- calming this nervous mom with phone calls almost daily. The entire team is superb and helped us realize our family’s dream of owning a little piece of the country life style. Thank you- Cecil Anderson, Tyler Grace, Lacey Hartman, Keri Dyer, and Alycia Smith!!!

10 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Dedication

Communication, dedication, and trustworthy! They went above and beyond to make our dreams a reality. Lane and Tyler were fantastic and I would recommend them to anyone buying a home! The process was so smooth it felt like they did all the work!

12 mars 2025
Betygsatt 5 av 5 stjärnor

I would like to Thank

I would like to Thank, Melissa Jenke on her professional expertise and helping my client in a timely manner on his home purchase . She communicated well with me as Real Estate agent and I Would highly recommend her again !

7 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I would highly recommend Neighbors Bank…

I would highly recommend Neighbors Bank for your house loan, they are amazing at what they do. Our loan officers Kolby was fantastic! He's incredibly knowledgeable and always had an answer for every question we had. He was also outstanding at getting tasks done quickly and made sure we always knew what was going on!

7 mars 2025
Betygsatt 5 av 5 stjärnor

From a dream to reality!

Neighbor's Bank was there every step of the way. They were
kind and understanding to any concerns we had. They always responded in a timely manner. I would definitely recommend Neighbor's Bank for your home buying needs. Thank you Jessica and Emma!

20 februari 2025
Betygsatt 5 av 5 stjärnor

Melissa J

Melissa J was wonderful, she made the process of getting into my new home very easy. She fought tooth and nail to make sure I had a great experience buying my first home.

28 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Un-painful house purchase

Melissa J went above and beyond to ensure a smooth home buying experience. As a busy professional I enjoyed the web portal where I could upload my documents and sign those items that needed a signature. Top notch service all around!

28 februari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The most dishonest lender.

This is one of the worst lenders I have ever "worked" with. You have to pull teeth to get answers. When you do get "answers" they are worded openly because they aren't good at doing home loans. The management is absolutely worthless and also full of liars and experts at double speak.

It took over 30 days to get an appraisal done. My client, the buyer had a mental break because of the stress the loan officers, yes 2 different loan officers put her under. We didnt get into processing until after 30 days and we never closed because of the lender not being honest, transparent and straight forward. Due to the lenders delay the client ended up being homeless for a week. The loan ultimately fell through and the client now has to rent for another year missing out and possibly never able to buy another home. I wish I could give 0 stars.

15 november 2024
Omdöme utan inbjudan
Logotyp för Neighbors Bank

Svar från Neighbors Bank

Thank you for taking the time to share this experience. We are truly sorry to hear about the difficulties you and your client faced throughout the process. Buying a home should be an exciting and positive milestone, and it’s incredibly disheartening to hear that our communication and service did not meet expectations.

Your feedback is deeply concerning, and we want to understand what happened here. Transparency and integrity are at the core of what we strive for, and if we fell short, we sincerely apologize. We understand how critical clear and timely communication is, especially in a process as important as purchasing a home.

Please know that we take situations like this very seriously. If you're open to it, we would really appreciate the opportunity to speak with you further to see if there’s anything we can do to help. You can reach us directly at the contact information below.

Again, we are truly sorry for the frustration and hardship this has caused. We value your feedback and will use it to improve our processes moving forward.

Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229

Betygsatt 2 av 5 stjärnor

All I can say is that it's modestly…

All I can say is that it's modestly better than Openbank.us as Neighbors Bank at least has polite people with which to communicate via e-mail. Nevertheless their sign-up procedure, like Openbank.us, is w-a-y too involved compared to any other bank I've dealt with which are many. It seems a lot of these online sites whether banks or other businesses rely soley on a person having a cell phone to do business. I'm thinking they may be a handful of people who managed to cobble together a "bank" as a business, set up a Web site and name and let the computer do the rest.

28 februari 2025
Omdöme utan inbjudan
Logotyp för Neighbors Bank

Svar från Neighbors Bank

We appreciate you taking the time to share your experience with us. While we’re glad to hear that our team provided polite communication, we’re sorry that our sign-up process felt overly complex.

We’re always looking for ways to improve, and your insights help us refine our processes to better serve our customers. If there’s anything we can do to assist you or address any concerns, please don’t hesitate to reach out—we’d love the opportunity to help.

Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229

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