Neighbors Bank Omdömen 

506
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

As a first time home buyer, going into the process is intimidating. I worked with other mortgage companies and it just didn’t seem fit, until I found Neighbors Bank. From the first phone call to closi... Se mer

Betygsatt 5 av 5 stjärnor

From everything I’ve read online and even through people you know you always hear “homebuying is such a pain” “be prepared to be disappointed” etc. etc. Never once was did I feel disappointed, str... Se mer

Betygsatt 5 av 5 stjärnor

I'm Very Happy With Brayn Easterday,.. He really explains Very Detailed Information, ... I Could Always count on Him Getting Things Done , and Finding a solution to any Concerns,.. My Loan Officer Wa... Se mer

Betygsatt 5 av 5 stjärnor

Melissa Janke was very helpful and informative with questions and concerns we had purchasing our new home. She made the process easier and put our minds at ease. We highly recommend Melissa Janke at n... Se mer

Företagsinformation

  1. Bank

Skrivet av företaget

At Neighbors Bank, we believe friendly, personal service is every bit as valuable to your homebuying process as our mortgage expertise. We specialize in low down payment loans and help you evaluate all of your mortgage options to find the best fit. You can get to closing quickly and efficiently with an experienced team on your side. Neighbors Bank is an Equal Housing Lender Member FDIC. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com) NMLS #491986. (www.nmlsconsumeraccess.org).


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

506 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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4,7

Alla omdömen

(506)

138 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

As a first time home buyer

As a first time home buyer, going into the process is intimidating. I worked with other mortgage companies and it just didn’t seem fit, until I found Neighbors Bank. From the first phone call to closing, they have been nothing but helpful and kind. Joshua answered all my questions and made sure I understood every step of the way and made the entire process flawless and dare I say, easy. I wish I could give this company and its staff more stars, I will be recommending them to anyone who may be searching for a mortgage company!

21 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Working with Neighbors Bank has been an…

Working with Neighbors Bank has been an amazing experience from start to finish! Buying a home can be stressful, but my loan officer, Christina, and my loan coordinator, Samantha, made the entire process so much easier.

Christina was incredibly knowledgeable, patient, and always took the time to answer my questions. She explained everything clearly and made sure I understood every step of the process, which gave me so much confidence throughout my home-buying journey.

Samantha was equally wonderful. She kept everything organized, communicated with me consistently, and made sure all of my paperwork and deadlines stayed on track. She was always quick to respond and made me feel like a priority.

Together, they made an outstanding team. Their professionalism, kindness, and dedication truly exceeded my expectations. I always felt supported and knew they genuinely cared about helping me achieve my goal of becoming a homeowner.

I highly recommend Neighbors Bank, especially Christina and Samantha, to anyone looking for a smooth, stress-free mortgage experience. Thank you both for making such an exciting milestone such a positive one!

3 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Jason Reddys outstanding help.

In the beginning and all the way to the end. Jason Reddy was on it. Jason communicated with my realtor about my loan and help us with what suited my needs.
The website that Neighbors Bank has was easy for such a simpleton as I. Know, I'm not such a simpleton and have the knowledge that will help me throughout my ownership of a new home. All because of the gentleman named Jason Reddy and the wonderful Neighbors Bank.
Sincerely
Richard and Tammy Nelson

13 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Home buying is hard? Not with NB.

From everything I’ve read online and even through people you know you always hear “homebuying is such a pain” “be prepared to be disappointed” etc. etc.

Never once was did I feel disappointed, stressed, or dissatisfied while working with Justice from Neighbors Bank. I could not have wished for an easier person to work with throughout my entire FHA home buying process. We literally went from preapproved to closed in 32 days on the dot. I would highly recommend Justice and her team to anyone with zero hesitation. Literally the best lender ever!

30 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I'm Very Happy With Brayn Easterday,.

I'm Very Happy With Brayn Easterday,.. He really explains Very Detailed Information, ... I Could Always count on Him Getting Things Done , and Finding a solution to any Concerns,.. My Loan Officer Was Amazing I Truly Trusted Him .. They were very Fast, and Always Got Back To Me .. He Really Figured out All the Solutions.....im very pleased with Being able to own my own house ... negibors Bank Really Helped Me Every Step .. I do feel the loan coordinator Could of Done Better .. she wasn't good at explaining or communicating.. I didnt feel heard by Her .. but at the end The team did well .. but i find all the credit to Bryan For Sure .. He Did Vwry Well

1 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Mellissa J

Mellissa J. And her team were absolutely fabulous made buying a house as a 21 year old very easy and her team was very patient with me!!!

29 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Christian Gentil has a public record of this behavior

I am a recent customer of Neighbors Bank. My loan officer was Christian Gentil.

Christian Gentil was the most unprofessional, incompetent loan officer I have ever dealt with. He disappeared for days during a critical closing period without arranging coverage or notifying clients. When I followed up after receiving no response, he clapped back at me unprofessionally, claiming he had been out for surgery. That is not an excuse — a professional arranges coverage for active files before going out.

When I raised documented, legitimate concerns in writing, his response was: 'Most of what you emailed is not the case.' In a single sentence he called me a liar, dismissed every concern I had raised, and completely discredited me as a client. It was one of the most dismissive and disrespectful responses I have ever received from a professional in any industry. He then attempted to move the conversation to a phone call — away from written documentation — a tactic designed to control the narrative and avoid accountability. I refused.

His fundamental misunderstanding of basic IRA tax withholding mechanics directly caused my closing to miss its June 1st date. He did not understand the difference between a gross distribution and a net deposit on a Traditional IRA. That is not advanced knowledge — it is fundamental to qualifying retirement income for a mortgage.

I was ultimately assigned to senior officers at Neighbors Bank who resolved the matter professionally. The bank president himself approved my loan. My loan officer should never have been the obstacle.

Christian Gentil has a public record of this behavior. He is not someone you want handling your most important financial transaction.

5 juni 2026
Omdöme utan inbjudan
Logotyp för Neighbors Bank

Svar från Neighbors Bank

Thank you for taking the time to share your experience. We're truly sorry to hear that parts of your mortgage process left you feeling frustrated, unheard, and disappointed.

Your feedback regarding communication, professionalism, and the handling of your concerns is taken seriously. We value candid feedback because it helps us identify opportunities to improve the experience we provide to every borrower.

If you would be willing to discuss your experience further, we'd welcome the opportunity to listen and better understand your concerns.

Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229

Betygsatt 5 av 5 stjärnor

Jason was amazing from the start

Jason was amazing from the start! So helpful and easy to talk to, he and Alyssa made this stressful experience extremely easy and I would recommend them 1000 times over! Thank you guys so much!!!

22 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding Experience with Tim and the Neighbors Bank Team!

Buying a home can be stressful, but Tim and the entire team at Neighbors Bank made the experience smooth and enjoyable from start to finish. From the very beginning, Tim was incredibly helpful, knowledgeable, and always available to answer my questions. He took the time to explain every step of the process and made sure I felt comfortable and informed throughout my home-buying journey.

The communication was outstanding, and the team kept everything moving efficiently. No matter what came up, they were quick to respond and always willing to help. I truly felt supported every step of the way.

Thanks to Tim and the amazing team at Neighbors Bank, I was able to close on my new home with confidence and peace of mind. I couldn't have asked for a better experience and would highly recommend them to anyone looking for a mortgage lender. Thank you for helping make my dream of homeownership a reality!

1 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Communication & Professionalism

As a realtor I rely on service partners with excellent communication for the benefit of my Clients. I recently had the pleasure of an excellent experience working with Melissa Janek and Charlie/Charles Kruse on a condominium transaction for my Buyer Client!
Their communication was excellent, keeping both my Client and I in the loop every step of the way! Culminating in a smooth closing and happy clients!!! I won’t hesitate to recommend them again on future transactions! Thank you Melissa and Charles!!!

10 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My experience with Neighbors Bank was…a most satisfying and rewarding outcome!

My experience with Neighbors Bank was honestly a very user friendly process, especially meeting with, and becoming initially acquainted with Mr. Jason Reddy, my loan officer. The bank really helped me understand and ultimately win over my objective in becoming a new home owner in short time, in conjunction with my ability to being rapid responsive, and proactive about what all was needed to move the process right along. I am absolutely and completely satisfied with my results! I also would like to convey to Neighbors Bank that after attempting this process on three other prior occassions, for whatever the reason, to no avail, this time around worked out very well! I do intend to recommend those that are in the hunt for a home, be it family, friend, associates, or just simply coming across by chance someone, to Mr. Jason Reddy and the Neighbors Bank family👍🏾! Thank you Neighbors Bank!!

18 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Jason Reddy and Charles Kruse

Jason Reddy and Charles Kruse were outstanding. Extremely responsive any time I had a question, very knowledgeable, and ensured I got the best deal possible. Highly recommend them and looking forward to being a return customer if we refinance!!

28 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This was an awesome team to work with!

This was an awesome team to work with. My first time buying and the process was challenging at times but Miranda and her team kept me updated on documents needed to help keep the closing on time. She also would get me estimated quotes on homes in would come across. I've been working with her for several months up until closing. Love her team.

22 maj 2026
Omdöme utan inbjudan

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