The refilling rig is an absolutely essential accessory to the Hex dosing system. Save yourself hassle & get one.....simple loading when you're suffering is great, no fiddling about just put your medic... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great products that are both good in value and performance. The nectar hex is amazing, has all the premium features everybody wants. External battery, large chamber, quick ramp up time, durable. T... Se mer
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Well, I thought it was broke at first. Then I found a very detailed instructions from a different site. I have a cheap flip phone that I call my parents and any business I need to take care of and I'm... Se mer
Sono molto entusiasta di questo nuovo vaporizzatore, era veramente difficile migliorare l’esperienza di svapo del Platinum! HEX funziona molto bene, esalta molto i sapori dell’erba e i suoi derivati... Se mer
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Företagsinformation
Skrivet av företaget
Nectar (Dry Herb Vaporizers) was founded with the sole purpose of providing the healthiest means of responsibly enjoying and utilising nature’s medicines through the use of hardware such as vaporizers, whilst completely avoiding the consumption of toxins and carcinogens. Nectar products are becoming increasingly popular and are setting themselves as a gold standard in product quality. Our dry herb vaporizers and rosin press products are made with high quality materials and offer empowering experiences for those looking for premium and discreet devices whilst avoiding the sometimes-unavoidable premium costs.
Kontaktuppgifter
Southgate Office Village, 286A Chase Road, N14 6HF, London, Storbritannien
- 020 7050 0737
- info@nectarmedicalvapes.com
- nectarmedicalvapes.com
4,3
Utmärkt
901 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent Customer service
My Honeybee after a year had a problem, I contacted customer service and once they understood the problem, they sent me a new Honeybee in less than a week. What can I say, excellent customer service. Top 🔝
19 juli 2024
Omdöme utan inbjudan
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi Cosimo,
Thank you so much for sharing your experience! We're thrilled to hear that our customer service team was able to resolve the issue quickly and efficiently. Your satisfaction is our top priority, and we're delighted that you're happy with your new Honeybee vaporiser. If you ever need anything else, don't hesitate to reach out. Happy vaping! 🐝🌼 Top service is what we strive for!
All the best,
Horrendous Service!
This may be slightly long.. but hopefully saves potential customers before ordering.
Atrocious Fake product ordered directly from NectarHex seller on Amazon. These fake useless dosage pods EXPAND and get stuck in the Hex device. When removing the pod from device, the pod gets stuck and the lid pops off everytime, rendering this product useless with alot of mess everywhere. This issue can cause your Hex Vapouriser to short out and voids warranty, as you have to insert a pin on the side of the expanded pod to remove.
When calling Customer Support (CHRISTIAN - E-Commerce/Customer Support Manager) was absolutely useless, they already know about this defective product and stated that they have changed their design, which causes the pod capsules to expand inside the vapouriser device. (Why are you still selling this then?!) The only pod that works ok, is the one supplied with the device, however Christan said they dont sell the orginal pods separately and its only the fake expanding pods that can be purchased separately. CHRISTIAN stated that customers should order direct from Nectarvapes website as they have a better quality product, than the pods distributed from Amazon. I explained that this is wrong, as I ordered directly from the Nectar seller on Amazon, but was told that they are aware of the problem but as i hadn't ordered direct from Nectar website, theres nothing they can do and will just feedback my problem to the design team. This is NOT how to market/sell a product, nor is this a way to treat customers, who have invested in your company.
When purchasing this product, it had 5 star review. After using it for a few days, I checked again and had seen 3 Negative reviews from customers who also had the same problem, with pods getting stuck and expanding. However, these negative reviews were deleted a few days after.. I wonder how long my honest review will stay up for..? (If it does miraculously dissappear, il just upload it on TrustPilot)
As seen in the images, the original pod on the left and this fake useless product on the right. Wrong sized pods, wrong sized holes, wrong material! Buyers please be aware, before purchasing anything from this company!
8 juni 2024
Omdöme utan inbjudan
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi Harris,
Thanks for your comments and I'll be passing this onto our manager.
I’m really sorry to hear about the issues you’ve had with your dosing capsules — I completely understand how frustrating that must be, and it’s certainly not the kind of experience we aim to provide.
The change in materials was made in order for our medical use applications, mainly food grade aluminium being safer than stainless steel.
That said, we truly value your feedback and have passed your comments along to our product team for further review. Although we're not able to provide a warranty replacement, we’d still love to assist in any way we can.
If there’s anything else we can do to help, please don’t hesitate to get in touch — we’re here to support you.
Best regards,
Crooks
Made an order [Order #52673](28 April 2024) and didn't receive it. No response from the company. These folks are thieves.
They must have got kicked of Amazon where I did have successful orders in the past. Says they had bad reviews on there as well.
Stay away!
UPDATE: my answer to your response from 2 days ago; you did NOT send an email to me on April 29. I checked my junk folder as well.
How about you send me the product I paid for or refund my money; and we call it a day?
28 april 2024
Omdöme utan inbjudan
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi Bruno,
We're very sorry for the experience and it's not in our intention for this to happen. We have sent you an email last April 29 regarding your order but has not received a response.
Rest assured that we're here to provide all the assistance you need and please reach out to us via WhatsApp or email so we can resolve this for you.
Best regards
Did not receive product but was charged…
Did not receive product but was charged for it. States returned even though no return request was made. Was not refunded either. Basically got robbed and cannot contact the business. Steer away before you make the same mistake
10 juni 2024
Omdöme utan inbjudan
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi Patrick,
We're very sorry for the experience and it's not in our intention for this to happen. We have checked why it was returned and we were not given a reason as well. We have also refunded your order as per our conversation in our WhatsApp.
Rest assured that we're here to provide all the assistance you need and we're just a message away.
Best regards
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi Sophie,
Thank you so much for your kind review! We're thrilled to hear that our product is perfect for your needs and that you find it worth the money. Your satisfaction is our top priority, and your positive feedback means the world to us. If you ever need anything or have any questions, please don't hesitate to reach out to our WhatsApp or email. Thanks again!
All the best,
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi Ryan,
Thank you so much and we appreciate you taking the time to leave us a review. We're very glad that you find our device one of the best and if you need anything in the future, please don't hesitate to reach out via email or WhatsApp.
All the best,
The Apex of Medical Grade Vaporizers
On October of 2023, I purchased my first Nectar Medical Vaporizer. It is the Nectar Platinum. I absolutely love this vaporizer. Easy to use, clean, charge and vaporizes flower to perfection. I cannot sing it enough praises. It’s a beast. No plastic parts. The heating chamber, battery compartment and electronics compartment are all separate. Making this one of the safest vaporizers out there. Only to be out done by its upgraded brother, the Nectar Hex, which brings me to my most recent purchase from Nectar Medical Vapes. I loved my Platinum so much, I decided to buy the Nectar Hex. Wow! Just when I thought it couldn’t get better. Nectar Hex, in my opinion is the apex of personal dry herb vaporizers. From its round 24k gold plated heating chamber and its marveling electronic display this thing is so well built and designed you couldn’t ask for a better medical grade vaporize. The vapor delivery of the Nectar Hex is incredible with an airflow adjustment at the bottom of the unit and three session timers to choose from: 3, 6, 9 minute intervals. The vapor quality is exceptional. I find my flower to be very much improved in flavor, cloud volume and best of all effect. In your hand, this thing feels solid with some heft to it. You can feel the quality when you hold it in your hand. I vape a lot and the Nectar Hex, is without a doubt a very solid purchase that will undoubtedly, impress the most discerning dry herb vape aficionado. I highly recommend both the Nectar Platinum and Nectar Hex.
26 april 2024
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi James.
Thank you so much for taking the time to share your experience with both the Nectar Platinum and Nectar Hex vaporizers! Your review truly made our day. It's fantastic to hear that you've found such joy and satisfaction in our products.
We're thrilled that you've found the Nectar Platinum to be such a reliable and user-friendly companion. Its safety features and high-quality construction are indeed something we take pride in. And then, to hear that you decided to upgrade to the Nectar Hex and found it to be even better—that's music to our ears!
We put a lot of thought and effort into crafting each of our vaporizers, and your words about the Nectar Hex being the apex of personal dry herb vaporizers mean the world to us. We're especially glad to hear that you're enjoying the enhanced vapor quality and the thoughtful design elements like the airflow adjustment and session timers.
Thank you for recommending both the Nectar Platinum and Nectar Hex. Your support means everything to us, and we're so grateful to have you as part of the Nectar Medical Vapes family. If you ever have any questions or need assistance, don't hesitate to reach out to our Email or WhatsApp. We're here to ensure you continue to have an exceptional vaping experience!
All the best,
Cleaning Caused Sensor to Break!!!
I said: My Nectar Platinum Dry Herb Vaporizer shows a “sensor error” and won’t turn on. I’ve just cleaned it very carefully following the instructions in your video.
They said: Hi there! Thanks for reaching out and we deeply apologise for the inconvenience. Unfortunately, if the device shows sensor error, it means that the electronics inside may have been damaged due to being brushed too hard. This needs to be replaced already.
Given the purchase date, I'm sorry to say this but your device is already out of warranty.
I said: Will I need to buy a new one it's not even 3 years old and it's only been used maybe 30 times.
They said: Yes, since we're not able to replace out of warranty devices. The chamber might have been brushed too hard.
On your website you describe your products as; “Nectar is a leading online dry herb vaporizer store – our products are becoming increasingly popular, setting themselves as a gold standard in product quality”
I think it's reasonable to expect them to last more than 3 years with very light use and not be damaged by cleaning.
I've had cookers, ovens, fridges, dishwashers, dryers, kettles, and toasters all last over 10 years but for a small £100 vape apparently, it is unreasonable of me to expect it to last very long.
I'm sure you can decide how you want to spend your money.
A warranty claim is a separate thing from Consumer protection legislation which provides that;
Satisfactory Quality: Goods must be of a standard that a reasonable person would expect, considering their description, price, and any statements made by the seller. This includes being free from defects, fit for purpose, and durable.
Right to Redress for Faulty Goods:
Short-term right to reject (within 30 days): If goods are faulty, not fit for purpose, or not as described, consumers can claim a full refund within 30 days of purchase or delivery.
Right to repair or replacement (up to six months): After 30 days, consumers can request a repair or replacement of faulty goods. This must be done within a reasonable time and at no cost to the consumer. The trader can choose which remedy to offer.
Right to a price reduction or final right to reject (after one repair or replacement): If a repair or replacement is unsuccessful, or disproportionately expensive, the consumer can claim a price reduction or a full refund (in most cases, with a deduction for usage).
My point is the above applies the goods where not of satisfactory quality and were not durable.
2 maj 2024
Omdöme utan inbjudan
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi Stephen,
Thank you for getting in touch and for sharing your experience. I’m really sorry to hear about the issues you’ve had with your devices — I completely understand how frustrating that must be, and it’s certainly not the kind of experience we aim to provide.
After reviewing your case, I can confirm that the devices were unfortunately already outside the warranty period when the issue was reported. Because of that, we’re unable to process a warranty claim at this time. I know that’s not the outcome you were hoping for, especially given how little use the devices have had, and I truly appreciate your understanding.
That said, your feedback is important to us and has been shared with our product team for review. While we’re unable to offer a warranty replacement, we’d still really like to help — whether that’s with troubleshooting support or offering a discount on a replacement unit.
Please feel free to reach out if there’s anything else we can do — we're here to help however we can.
Best regards,
Sehr schnelle und problemlose…
Sehr schnelle und problemlose Bestellung nach Deutschland
25 april 2024
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hallo Daniel,
Das ist fantastisch zu hören! Wir freuen uns, dass Ihre Bestellung bei uns bis nach Deutschland reibungslos und schnell verlief. 😊 Vielen Dank für Ihr positives Feedback! Wenn Sie noch etwas benötigen, rufen Sie uns einfach per E-Mail oder WhatsApp an. Es freut mich, dass ich Ihnen helfen konnte!
Alles Gute
Nectar’s Suite of Devices: A Journey of Trust and Quality
My journey with Nectar began with the purchase of the Honeybee device, which quickly became my favorite 510 device among several brands I’ve tried. The heated chamber function is a standout feature that I absolutely adore.
The impressive performance of the Honeybee piqued my curiosity about Nectar’s other offerings, leading me to discover the Hex vaporizer. The team’s professional and prompt responses to my inquiries via WhatsApp instilled in me the confidence to make the purchase. Having used the pen multiple times, I can attest to its excellence—it rivals, if not surpasses, its main competitor (priced at £399), with its rapid heating capability.
Encouraged by my positive experiences with Nectar’s devices and their stellar customer service, I’ve recently acquired the Hive device for my wife, who prefers milder oils. I’m optimistic that it will live up to the high standards set by its predecessors.
Next on my list are the Guru Club and the refill grinder. A heartfelt thank you to Nectar for all the support and assistance provided.
11 april 2024
Omdöme utan inbjudan
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi there!
Thank you so much for taking the time to share your journey with Nectar—it truly warms our hearts to hear about your positive experiences with our products!
We're thrilled to hear that the Honeybee has become your favorite among the 510 devices you've tried. That heated chamber function really does add an extra layer of enjoyment, doesn't it?
It's fantastic to know that your positive experiences with the Honeybee led you to explore more of what Nectar has to offer, and we're delighted that the Hex vaporizer has lived up to your expectations. Our team is always here to provide prompt and professional assistance, so we're glad to hear that your interactions with us via WhatsApp were helpful in making your purchase decision.
We're honored that you've chosen to trust us with your wife's vaping needs by selecting the Hive device for her. We're confident she'll love it just as much as you've loved your Nectar devices!
And wow, it sounds like you have an exciting lineup planned with the Guru Club and the refill grinder next on your list. We can't wait for you to experience those!
Thank you again for your kind words and for being a part of the Nectar family. If you ever need anything, whether it's product advice or just a friendly chat, don't hesitate to reach out to us via Email or WhatsApp. We're here for you!
All the best,
product didn't work and can't get in…
product didn't work and can't get in contact with anyone to help
28 mars 2024
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi Mollie,
I'm so sorry to hear that you're experiencing trouble with our product, and I completely understand how frustrating it must be not to get the assistance you need. Your satisfaction is incredibly important to us, and we want to make things right for you as soon as possible.
Please accept my sincerest apologies for any inconvenience this has caused you. I'd be more than happy to assist you personally. Could you please reach out to us via Email or WhatsApp? I'll do everything I can to help resolve the situation for you and I assure you that we're committed to finding a solution that works for you.
Looking forward to hearing from you soon and turning this experience around!
Kind regards,
Un incubo
Il 19/02/2024 ordino una custodia e un bubbler, mi rispondono che la custodia è out of stock e che ci vorranno 2 settimana per averla e mi chiedono se voglio prima il bubbler e poi la custodia o un rimborso.
Rispondo che va bene dividere in due l'ordine.
Da lì in poi mail, messaggi whatsapp e mesi di attesa.
Il 29/2 si dimenticano già di me, arriva il bubbler e fine.
La settimana scorsa mi rispondono che si sono dimenticati il mio rimborso.
A oggi non so ancora se mi hanno rimborsato o altro.
Dopo varie scuse non so ancora niente .
Almeno una custodia potevate mandarmela, altro che scuse.
E niente vedremo cosa succederà.. se avranno la decenza di non arrivare a 2 mesi di attesa.
Roba da matti.
Mai più !
8 april 2024
Omdöme utan inbjudan
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Ciao Luca,
Ci scusiamo profondamente per l'inconveniente che ciò ti ha causato. Siate certi che siamo qui per aiutarvi in ogni modo possibile. Ti invitiamo a contattarci via e-mail o WhatsApp per consentirci di aiutarti ulteriormente a trovare una soluzione a questo problema.
Restiamo in attesa della vostra risposta.
Distinti saluti,
Really enjoy the nectar products
Really enjoy the nectar products, have used these for some time now, good service good products and an excellent and helpful support, thank you and would recommend these.
11 februari 2024
Omdöme utan inbjudan
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi Christopher,
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you've been enjoying our Nectar products for quite some time now. It's always wonderful to know that our customers are happy with both the quality of our products and the service they receive. We take pride in providing excellent support, so it's fantastic to hear that you found it helpful. Your recommendation means a lot to us! If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us via email or WhatsApp. Thanks again for your support!
All the best,
Incredible customer service and products
This company go above and beyond when it comes to ensuring their customers are happy. The products themselves are brilliant and affordable, but the cherry on top is how responsive, helpful and friendly the customer support are. Highly highly recommend Nectar.
6 april 2024
Omdöme utan inbjudan
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi Mr Alikhanizadeh,
Thank you so much for your kind words and glowing feedback! We're thrilled to hear that you've had such a positive experience with us. Ensuring our customers are happy is our top priority, so it's incredibly rewarding to hear that you feel we go above and beyond in that regard. We're delighted that you love our products and finding them both brilliant and affordable. And as for our customer support team, we couldn't be happier that they've been able to assist you in a responsive, helpful, and friendly manner. Your recommendation means the world to us! If there's ever anything else we can do to enhance your experience, please don't hesitate to reach out to us via email or WhatsApp. Thanks again for choosing Nectar!
All the best,
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi Anna,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying both our product and our client service. It's our goal to provide the best experience possible, and it means a lot to us to know that we're hitting the mark. If you ever need anything else or have further feedback, please don't hesitate to reach out to us via email or WhatsApp. We're here to help!
All the best,
11mois sans fumer...
11mois sans fumer.... merci .SAV excellent j ai eu un nouveau en quelques jours après une panne . Goût top .pile interchangeable. Je tourne avec 4 piles rechargeables. Et 240° vraiment à la limite de la combustion .après bientôt un an je reste en dessous de 225 .et en cas de galère n importe quel chargeur de smartphone et c est reparti même en charge. J ai presque envie de devenir vendeur j ai converti quelques potes déjà. Merci l équipe
5 april 2024
Omdöme utan inbjudan
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Salut!
C'est fantastique à entendre ! Félicitations pour 11 mois sans fumée : c'est une réalisation majeure ! Nous sommes ravis que vous appréciez votre expérience avec notre produit et que notre service après-vente ait répondu à vos attentes. C'est formidable d'apprendre que vous trouvez la batterie interchangeable pratique et que vous avez pu maintenir vos réglages de température préférés. De plus, c'est génial que vous ayez pu partager votre expérience positive avec des amis. Merci beaucoup pour votre soutien et vos aimables paroles, cela signifie tout pour nous ! Si jamais vous avez besoin d'autre chose, n'hésitez pas à nous contacter par e-mail ou WhatsApp. Continuez vos progrès incroyables !
Tous mes vœux,
Es el mejor de cuatro vaporizadores que…
Es el mejor de cuatro vaporizadores que he tenido. Sin duda. Y el más discreto y elegante.
5 april 2024
Omdöme utan inbjudan
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hola Antonio,
¡Muchas gracias por tus comentarios! Me alegra saber que te encanta tu experiencia con el vaporizador con nosotros. Ser considerado el mejor de cuatro vaporizadores es todo un cumplido y me alegra poder ofrecerle un producto discreto y elegante que se adapte a sus necesidades. Si alguna vez tiene alguna pregunta o necesita más ayuda, no dude en comunicarse con nosotros por correo electrónico o WhatsApp. ¡Feliz vapeo!
Mis mejores deseos,
Great product and great customer…
Great product and great customer service!! Excellent
4 april 2024
Omdöme utan inbjudan
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi Federico,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're happy with both our product and our customer service. Your satisfaction is our top priority, and we're always here to help in any way we can. If you have any questions or need assistance in the future, don't hesitate to reach out via email or WhatsApp. Thanks again for choosing us!
All the best,
The Nectar Platinum herb vaporizer is…
The Nectar Platinum herb vaporizer is an excellent choice, really. I've been using it lately and I'm impressed with how easy it is to get the most out of it. The size is perfect, it's not bulky at all and it has a super elegant design, so I can take it everywhere without attracting much attention.
The best thing about it is how well it vaporizes the herbs. It extracts all those flavors and effects effortlessly, and you don't even need to be an expert in the field. The controls are so simple that even my grandmother could use them without any problems. Plus, you can tell it's well built, so I know it's going to last me a long time.
In summary, if you're looking for a vaporizer that's easy to use, portable, and does an excellent job, the Nectar Platinum is the perfect choice.
4 april 2024
Omdöme utan inbjudan
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi Raul,
Thank you so much for taking the time to share your feedback on the Nectar Platinum herb vaporizer! It's wonderful to hear that you're enjoying your experience with it.
I'm thrilled to hear that you find the size and design to be just right for your needs. Portability and discretion are definitely important factors when it comes to vaporizers, and it sounds like the Nectar Platinum hits the mark.
It's fantastic to hear that you're impressed with how well it vaporizes the herbs and brings out their flavors and effects effortlessly. And I couldn't agree more about the importance of user-friendly controls – it's great that even your grandmother could navigate them easily.
Lastly, durability is key when investing in a vaporizer, so it's reassuring to know that you feel confident in the build quality of the Nectar Platinum.
Your summary captures the essence of what makes the Nectar Platinum a standout choice perfectly. Thank you again for sharing your thoughts and if you need anything else, please reach out to us via email or WhatsApp.– happy vaping!
All the best,
Amazing support team, issue resolved…
Great support team who resolved my issues efficiently and very fast too, 10/10
15 mars 2024
Omdöme utan inbjudan
Svar från Nectar Medical Vapes | Dry Herb Vaporizers
Hi Adam,
That's fantastic to hear! Thanks a bunch for taking the time to share your experience with us. Our support team is all about making sure you're well taken care of, so it's really rewarding to know they hit the mark for you. If you ever need anything else or have more feedback, we're always here and eager to assist via email or WhatsApp. Cheers to smooth resolutions and top-notch service!
All the best,
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