I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Se mer
Företaget har svarat
Received my new device and sticks, very please with the quality and flavours of the new stock, Dane is my new favourite
in the start everything was good but everything changed this year year with new batch ending 801 they are pure shite a tea bag would feel better smoking. hopefully they will change it back as the cha... Se mer
I have been using Neafs for a few years now and in recent months there have been some issues with the product which made me nervous about ordering more for a while as the quality had really slippe... Se mer
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Storbritannien
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very quick delivery and good price.went for the new teo X and like it much more flavour and better draw. Very happy
Fabulous customer service as always. Doesn't matter who you speak to they always go that extra mile!
Received my new device and sticks, very please with the quality and flavours of the new stock, Dane is my new favourite
I have been using Neafs for a few years now and in recent months there have been some issues with the product which made me nervous about ordering more for a while as the quality had really slipped however the support I received through these months has been outstanding and a special mention to Richard King who is a real credit to the business and I imagine it has not been the easiest time for him.
With all that said, they have now launched their new and very much improved product, it has now completely restored my faith, I have got to say that Neafs are the only thing that has ever worked to keep me away from tobacco.
Before taking on board the negative reviews that are on here please bear in mind that the product has now changed, please give it a go, it could change your life like it has mine!!
Excellent pricing, great product, great discount, delivered on time as stated.
Would highly recomend
in the start everything was good but everything changed this year year with new batch ending 801 they are pure shite a tea bag would feel better smoking.
hopefully they will change it back as the change ingredients but nowhere is mentioned about it.
Excellent service fantastic price will defo be ordering again
I have been using NEAFS for over 3 years, but the recent batches (expiry 2027) are clearly defective.
The sticks produce almost no smoke, have a very unpleasant taste, and give off a strong mold-like smell. This is completely different from older batches, which were consistent. I currently have more than 20 packs from these new batches, and they are all unusable. The smell and taste are so bad that they affect my breathing and cause discomfort in my lungs.
In addition, I have experienced repeated device failures — this is now my 9th device showing the same red light issue and stopping working.
I have sent multiple emails, raised several support tickets, and tried contacting local distributors, but I have received no proper response or explanation.
This situation is very concerning. A product with such serious quality issues should not still be on sale without clear communication, investigation, and corrective action.
Ditto the previous comment regarding batch number 25061801 which is being sold in Dublin. How this batch passed quality control is both a worry and a mystery. Sickeningly unpleasant, strong taste which is in complete contrast to previous batches. Aftertaste can leave you feeling slightly nauseous. Pretty toxic experience and urgently needs to be addressed by the manufacturer.
Here’s a polished review you can use:
⸻
I’ve been a loyal NEAFS customer for about four years now, mainly using their heated cigarettes, especially the coffee flavour. Over time, I’ve really come to appreciate them as a solid alternative to traditional cigarettes.
However, recently I’ve noticed a change — the flavour doesn’t feel as intense or rich as it used to be. The coffee notes in particular seem a bit more muted than before, which is a little disappointing considering how much I enjoyed the original taste.
That said, despite this change, I still believe NEAFS offers one of the best alternatives to normal cigarettes on the market. The overall experience is still satisfying, and I’ll continue using their products.
I just hope they consider bringing back the stronger flavour profile that long-time customers like me remember.

Svar från NEAFS
Always been really happy with Neaf's service and products. So why 4 stars instead of 5?
Because my last 2 orders, Neaf did not have in stock my preferred flavour and so had to buy a flavour I least prefer. Otherwise, extremely happy to reccomend. 😁

Svar från NEAFS
The battery life is ridiculously short and the tips are only good for 3 or 4 puffs even though they claim 15. Unfortunately I won't be buying again

Svar från NEAFS
Tried this product best vape I've tried so far.
Very pleased definitely buy again

Svar från NEAFS
Fast, efficient and great customer service.
Range and variety of products to suit everyone's taste.

Svar från NEAFS
Im really pleased with this product NEAFS UNO its smooth, great flavours unlike other vapes i have tried, highly recommended

Svar från NEAFS

Svar från NEAFS
I have been using Neafs for a few years now and I can honestly say that the customer service that I've received from Richard has been outstanding. He always answers any questions promptly and is a credit to the company.

Svar från NEAFS
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