NEAFS Omdömen 193

TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Received my new device and sticks, very please with the quality and flavours of the new stock, Dane is my new favourite

Betygsatt 1 av 5 stjärnor

in the start everything was good but everything changed this year year with new batch ending 801 they are pure shite a tea bag would feel better smoking. hopefully they will change it back as the cha... Se mer

Betygsatt 5 av 5 stjärnor

I have been using Neafs for a few years now and in recent months there have been some issues with the product which made me nervous about ordering more for a while as the quality had really slippe... Se mer

Företagsinformation

  1. E-cigarettbutik

Skrivet av företaget

A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

193 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 85 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

New improved product!

I have been using Neafs for a few years now and in recent months there have been some issues with the product which made me nervous about ordering more for a while as the quality had really slipped however the support I received through these months has been outstanding and a special mention to Richard King who is a real credit to the business and I imagine it has not been the easiest time for him.

With all that said, they have now launched their new and very much improved product, it has now completely restored my faith, I have got to say that Neafs are the only thing that has ever worked to keep me away from tobacco.

Before taking on board the negative reviews that are on here please bear in mind that the product has now changed, please give it a go, it could change your life like it has mine!!

5 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

in the start everything was good but…

in the start everything was good but everything changed this year year with new batch ending 801 they are pure shite a tea bag would feel better smoking.
hopefully they will change it back as the change ingredients but nowhere is mentioned about it.

18 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

New NEAFS patches very bad

I have been using NEAFS for over 3 years, but the recent batches (expiry 2027) are clearly defective.

The sticks produce almost no smoke, have a very unpleasant taste, and give off a strong mold-like smell. This is completely different from older batches, which were consistent. I currently have more than 20 packs from these new batches, and they are all unusable. The smell and taste are so bad that they affect my breathing and cause discomfort in my lungs.

In addition, I have experienced repeated device failures — this is now my 9th device showing the same red light issue and stopping working.

I have sent multiple emails, raised several support tickets, and tried contacting local distributors, but I have received no proper response or explanation.

This situation is very concerning. A product with such serious quality issues should not still be on sale without clear communication, investigation, and corrective action.

23 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Ditto the previous comment regarding…

Ditto the previous comment regarding batch number 25061801 which is being sold in Dublin. How this batch passed quality control is both a worry and a mystery. Sickeningly unpleasant, strong taste which is in complete contrast to previous batches. Aftertaste can leave you feeling slightly nauseous. Pretty toxic experience and urgently needs to be addressed by the manufacturer.

23 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great development

Here’s a polished review you can use:



I’ve been a loyal NEAFS customer for about four years now, mainly using their heated cigarettes, especially the coffee flavour. Over time, I’ve really come to appreciate them as a solid alternative to traditional cigarettes.

However, recently I’ve noticed a change — the flavour doesn’t feel as intense or rich as it used to be. The coffee notes in particular seem a bit more muted than before, which is a little disappointing considering how much I enjoyed the original taste.

That said, despite this change, I still believe NEAFS offers one of the best alternatives to normal cigarettes on the market. The overall experience is still satisfying, and I’ll continue using their products.

I just hope they consider bringing back the stronger flavour profile that long-time customers like me remember.

13 april 2026
Logotyp för NEAFS

Svar från NEAFS

Good morning Gabriela, thank you for your feedback.
We are in the process of making changes to improve everything as we speak.
More great things to come, and thank you for continued loyalty to NEAFS.

Kind regards
NEAFS SUPPORT

Betygsatt 4 av 5 stjärnor

Always been really happy with Neaf's…

Always been really happy with Neaf's service and products. So why 4 stars instead of 5?
Because my last 2 orders, Neaf did not have in stock my preferred flavour and so had to buy a flavour I least prefer. Otherwise, extremely happy to reccomend. 😁

15 april 2026
Logotyp för NEAFS

Svar från NEAFS

Good morning, thank you for your feedback here. New stock is arriving very soon and we apologise for the delay here.
More great things to come from NEAFS.

Regards
NEAFS SUPPORT

Betygsatt 5 av 5 stjärnor

Great Company…

Very Fast Delivery great product great customer service 😁

10 april 2026
Logotyp för NEAFS

Svar från NEAFS

Thank you for the kind words here Phil.
More great things to come from NEAFS.

Regards
NEAFS SUPPORT

Betygsatt 1 av 5 stjärnor

The battery life is ridiculously short…

The battery life is ridiculously short and the tips are only good for 3 or 4 puffs even though they claim 15. Unfortunately I won't be buying again

2 januari 2026
Logotyp för NEAFS

Svar från NEAFS

Thank you for you feedback and we are sorry to hear of your experience here.

One of our experts will be in touch with you very soon to resolve these issues.

Regards
NEAFS SUPPORT UK

Betygsatt 5 av 5 stjärnor

Tried this product best vape I've tried

Tried this product best vape I've tried so far.
Very pleased definitely buy again

13 april 2026
Omdöme utan inbjudan
Logotyp för NEAFS

Svar från NEAFS

Good morning - Thank you for this great feedback. More great things to come from NEAFS.

Kind Regards
NEAFS SUPPORT

Betygsatt 5 av 5 stjärnor

Super

Fast, efficient and great customer service.
Range and variety of products to suit everyone's taste.

1 april 2026
Logotyp för NEAFS

Svar från NEAFS

Thank you for the kind words here. More great things to come from NEAFS.

Kind Regards
NEAFS SUPPORT

Betygsatt 5 av 5 stjärnor

Im really pleased this product NEAFS…

Im really pleased with this product NEAFS UNO its smooth, great flavours unlike other vapes i have tried, highly recommended

14 mars 2026
Omdöme utan inbjudan
Logotyp för NEAFS

Svar från NEAFS

Thank you for this great Feedback with our new UNO+Vape range.
More great things to come.

Regards
NEAFS UK

Betygsatt 5 av 5 stjärnor

Customer service

I have been using Neafs for a few years now and I can honestly say that the customer service that I've received from Richard has been outstanding. He always answers any questions promptly and is a credit to the company.

8 april 2026
Omdöme utan inbjudan
Logotyp för NEAFS

Svar från NEAFS

Thank you for the kind words towards NEAFS and to Richard. keep a look out for more great things to come soon from NEAFS

Regards
NEAFS

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