I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Received my new device and sticks, very please with the quality and flavours of the new stock, Dane is my new favourite
in the start everything was good but everything changed this year year with new batch ending 801 they are pure shite a tea bag would feel better smoking. hopefully they will change it back as the cha... Se mer
I have been using Neafs for a few years now and in recent months there have been some issues with the product which made me nervous about ordering more for a while as the quality had really slippe... Se mer
Företagsinformation
Skrivet av företaget
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Kontaktuppgifter
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Storbritannien
- +44 7788 466215
- support@neafs.com
- neafs.com
4,1
Bra
193 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordering was easy and the payment went…
Ordering was easy and the payment went through smoothly. I like how the platform make it convenient to track orders and offers multiple options to get in touch if needed. With a bit more refinement in customer care, this shop has great potential to be a top choice.
26 augusti 2025
Svar från NEAFS
Thank you so much :-)
Perfect for giving up
Really quick delivery, great sales to hit the right price and quality products. Helped me kick the tobacco products out of my life consistently.
21 augusti 2025
Svar från NEAFS
Awesome to hear - well done you :-)
Amazing
Amazing! I was a smoker for over 25 years and have not touched a cigarette since finding Neafs. Great customer service and quick delivery. Would highly recommend
21 augusti 2025
Svar från NEAFS
This is great to hear - well done you :-)
I smoked cigarettes for 43 years until Neafs!
I smoked cigarettes for 43 years. Over the decades, I tried many alternatives to quit but none worked for me until Neafs!
It's been 2 (easy) years now and I have not touched a tobacco product at all.
My clothes and I no longer smell like an ashtray. I don't have that annoying cough and my fingers are skin coloured!
I tried all the different flavours and while some were not for me, I find the Menthol 1.5% Nicotine sticks the closest thing to smoking. They have literally changed my life.
I am not affiliated with Neafs in anyway whatsoever. I am just a Customer but I feel I must share the experience. Genuinely a super product (along with the Teo heater).
Regarding Neafs as a Company. They do exactly what they say. I place my order on their website and a few days later, my Neafs arrive.
So, great Company too!
I am very, very happy to reccomend.
26 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
Thank you so much for the great feedback - and well done for kicking the tobacco habit - we look forward to shipping your next order :-)
Just really impressed overall
Just really impressed overall - Friendly commuicaiton, the product is really good value and arrives on time. Has really helped me massivly cut down on smoking at a great price.
26 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
Thank you so much :-)
Neafs stick and Teo device are the best
For me the Neafs stick and Teo it’s the best for a few years now and if there is any issues they will sort out the best and fast way so definitely recommend .
24 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
Thank you so much for the feedback - we look forward to packing your next order :-)
well worth giving it a go
used whilst in hospital for a month life saver. Haven't looked back since top markks
20 december 2024
Omdöme utan inbjudan
Svar från NEAFS
Thank you so much for the feedback :-)
Been using them for some time now.
Been using them for some time now.
Cheaper than the tobacco alternative but just as satisfying.
20 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
Thank you for the feedback :-)
Excellent service
Excellent service! Neaf sticks are the only thing that has helped me to quit smoking
20 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
Well done on quitting tobacco! :-)
Great customer service
Have been shopping with this company for some time now. Great customer service and items always arrive quickly. Any issues have been dealt with satisfactorily.
19 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
Thank you so much for the feedback :-)
Great products with an easy to use…
Great products with an easy to use website and customer support is very helpful and swift to respond if you do have any issues
20 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
Thank you for the feedback. we aim to please as best we can :-)
Been using neafs for around two years…
Been using neafs for around two years now, get on so much better with these than with the liquid vape I used to use.
Neafs always offer a great service, often have new offers and save money with the points I earn. A++ service.
20 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
Thank you for the kind words :-)
Brilliant products
Brilliant products, fast delivery and amazing customer service!
20 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
Thank you so much :-)
Neafs sticks and Teo heating device
Great as a replacement for cigarettes.
Still get my nicotine and throat hit, without the feeling of constant breathlessness.
Website has had issues in the past in terms of streamlining and ease of use, bit this seems to have been remedied.
Overall solid product and company, with nice reward systems for repeat customers.
20 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
Thank you for the kind words :-)
Order cancelled and payment taken
I'm fed up with them! Once again I placed an order, everything was fine, payment was completed and I was expecting my parcel.
A few days later, logged in to see my order status is cancelled but no refund.
I've opened a ticket on the website, emailed them and tried to call on both numbers I could find,no answer at all.
Will open a case with my bank and forget about them as soon as I have my money back!
9 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
We’re really sorry to hear about your experience and completely understand your frustration. We have escalated this as a high priority, and one of our advisors will be in touch with you as soon as possible to get this resolved. Thank you for your patience — we’re here to help.
Very reliable product and service
We order every week from Neafs. The orders always arrive in a timely manner. We have only had 2 minor errors with orders and they were resolved very quickly and even given slight compensation. Cannot fault the company.
18 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
Thank you. Happy to help :-)
NEAFS is a great alternative to smoking…
NEAFS is a great alternative to smoking with no harmful chemicals. The device lasts a day and the Strawberry sticks are smooth with the right amount of nicotine.
17 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
Thank you for the feedback :-)
Prompt delivery (often with no postage…
Prompt delivery (often with no postage charge) good offers periodically and choice of flavours. Also good customer service when needed
28 juli 2025
Omdöme utan inbjudan
Svar från NEAFS
Thank you - we aim to please :-)
Fantastic product with no tobacco
Fantastic product with no tobacco. Customer service is outstanding also.
16 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
Thank you for the kind words :-)
Smoked benson and hedges for 50 years
Smoked benson and hedges for 50 years - switched to neafs - never looked back. Great customer service quick delivery. Keep on doing the same x
15 augusti 2025
Omdöme utan inbjudan
Svar från NEAFS
Thank for the kind words :-)
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