Lewis was fantastic from start to finish! We spent the morning looking at sofas, and he was incredibly knowledgeable, patient, and supportive throughout. After going home to make a decision, I came... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went into NCF Highgate and was served by Aaron. Extremely polite and knowledgeable. Made my visit a pleasure and really supported in answering all the questions and worry I had. Absolute credit to the... Se mer
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Usman gave amazing customer service from start to finish. He was very helpfully ,friendly and knowledgeable when helping us choose the perfect sofa.He took his time to explain everything clearly and m... Se mer
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TK at the Highgate branch was incredible, he helped me pick out a sofa and made sure we knew the measurements so that it could fit into our lounge. I had my daughter with me and he was brilliant wit... Se mer
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Företagsinformation
Om NCF LIVING - Highgate
Skrivet av företaget
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Skrivet av företaget
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Kontaktuppgifter
1 John Kempe Way, Highgate, B12 0HU, Birmingham, Storbritannien
- 0121 356 5698
4,6
Utmärkt
539 omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We bought a dining set and large corner…
We bought a dining set and large corner sofa today 11/04/26. We were helped by a young lad called Aiden who was super knowledgeable and not pushy at all. Thanks NCF! Can't wait to eat my dinner off my new table.
11 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
You're most welcome, Seranne! We wish you all the best with your new dining set and corner sofa.
Many thanks,
NCF Living, Marketing Team
Informative with no hard sell.
I was given space to browse and view all the products without any pressure. When required Aiden was available to answer questions and advise on practicalities. Options were outlined with no hard sell.
11 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
That's just what we like to hear, Mark - we're glad that Aiden was able to assist during your visit.
Many thanks,
NCF Living, Marketing Team
Order number NGOM10530
Order number NGOM10530
I only wish we had read the reviews BEFORE purchasing. Had we done that, we would not find ourselves still waiting (3 weeks delay already). We ordered 2 x 3 seater sofas on 28dec 2025. The following week I was sent an email from Sally insisting I pay a balance of £4! Before they would place our order. Stating we had to pay 50%. We had paid for 1 sofa in full (cash) at time of ordering so this was rubbish. I panicked thinking it was a scam and we went back to the Birmingham store. Turns out it was £43.50 which was 50% of the delivery charge which we had not been advised of at time of ordering. We paid it but was assured by Sydney that this would not cause delays.
Sadly, we realise now she lied. We have had 2 text messages to advise us of delays. Originally it was to be delivered 23rd March. This moved to 06th April and then again to 14th April.
When I tried to track the order I am getting a notice that I no longer have permission to ‘track orders’ seriously?
I have tried calling a number that nobody answers, I’ve repeatedly emailed only to be ignored and tomorrow we are going back to the store to try to find out what the hell is going on.
I am disgusted at such shoddy service. Not from sales staff - they did their job - they secured a sale. But the customer service is non existent. We have started proceedings with a legal team and will be taking this further. I am not being fobbed off anymore.
It is not worth the stress and hassle with nothing to show for it. Had we known that we were dealing with thieves rather than a reputable company we would never have paid a penny and instead would have searched and bought elsewhere.
The 5* reviews are not fake but they are very misleading as they tend to reflect the in store experience only and are pushed by the sales team to be posted before the truth of the shambles becomes evident to the shopper.
The customer service manager Sally was rude and unprofessional (even sarcastic) when issues raised and Aaron is no better. My emails just go ignored.
SERIOUSLY THINK TWICE BEFORE SHOPPING WITH THIS COMPANY. They push to collect funds but do not deliver. We are out of pocket with nothing to show and no time frame to go by.
28 december 2025
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
Hello Jacqui, thank you for providing us with feedback about your experience.
We'd like to extend our sincere apologies for the situation described here, and acknowledge that we have fallen short of expectations on this occasion. We aim to provide consistently high satisfaction with our goods and services. As such, we are pleased to see however that this situation is now actively being resolved, and thank you sincerely for the time and patience you've exhibited throughout this.
Many thanks,
NCF Living, Marketing Team
Fantastic service
Usman was very friendly, the process was smooth everything was explained well, it was handled quickly. Very happy with the service over all.
10 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
We're grateful for you taking the time to leave such lovely feedback, Tahara.
Many thanks,
NCF Living, Marketing Team
Easy
Lovely to speak to Sidney. Very sweet spoken and made the order quick and easy to place
10 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
We appreciate you taking the time to leave us such delightful feedback, Sahaba.
Many thanks,
NCF Living, Marketing Team
TK from highgate store was brilliant
TK from highgate store was welcoming on arrival, helpful with any questions we had and was very good at providing useful honest advice where needed. Thanks again for the great service.
9 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
That's wonderful to hear, Hussain - thank you for your lovely feedback.
Many thanks,
NCF Living, Marketing Team
I had a wonderful experience at…
I had a wonderful experience at Highgate thanks to Usman. He was very knowledgeable, polite, and genuinely interested in helping us find the best furniture for our needs. He never rushed us and answered all our questions with patience. Truly outstanding service!
6 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
We appreciate you taking the time to write a lovely review, Rabi.
Many thanks,
NCF Living, Marketing Team
USMAN NCF HIGHGATE
I visited NCF Highgate to purchase a double bed as my previous one had broke. I was welcomed and greeted by a young man named Usman. He was very friendly and attentive. He showed me around the store and was informative of the products available. I must say this young man had super knowledge that made me feel at ease. I'd definitely recommend NCF to anyone and approach Usman for advice and recommendations.
8 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
Thank you for taking the time to leave such a wonderful review of your experience, Rosina.
Many thanks,
NCF Living, Marketing Team
Usman from Highgate branch was…
Usman from Highgate branch was fantastic job he was show us a lot of options and its easy to find it.once again thank you for your service.
8 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
We're pleased that Usman made your visit go smoothly, Beneyam.
Many thanks,
NCF Living, Marketing Team
Great customer service
I had a wonderful experience at the showroom.The staff, especially Usman at highgate branch, was incredibly helpful and knowledgeable.
6 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
We appreciate you taking the time to write a lovely five-star review.
Many thanks,
NCF Living, Marketing Team
Great communication helped us out a lot…
Great communication helped us out a lot and everything was quick and easy we got help from TK at Highgate
7 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
We're very pleased to hear that you enjoyed your experience, Furtuna.
Many thanks,
NCF Living, Marketing Team
Svar från NCF LIVING - Highgate
That's just what we like to hear, Waqar.
Many thanks,
NCF Living, Marketing Team
Very happy with my experience was…
Very happy with my experience was served by uzman Mohammed@ Highgate branch
6 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
We're very happy to hear this, Shazia.
Many thanks,
NCF Living, Marketing Team
Had a wonderful experience with TK from…
Had a wonderful experience with TK from Highgate. Very friendly and great customer service. He helped us explore all the options we were interested in today!
6 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
We're thrilled to hear that TK made your visit enjoyable, Fatema.
Many thanks,
NCF Living, Marketing Team
TK at highgate was really helpful
TK at highgate was really helpful. Explained about all the furnitures available, clarified doubts, made us think about space and access as well. Good experience today at highgate with TK
4 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
We'll be sure to pass along the wonderful feedback to TK, Mathivathani!
Many thanks,
NCF Living, Marketing Team
We came to buy a bed but were not sure…
We came to buy a bed but were not sure that we would buy today but Usman was very helpful and the way he has explained the offer and the material had made us buy it today. Very friendly and caring.
3 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
We wish you all the best with your new bed and are grateful for the delightful review, Asif.
Many thanks,
NCF Living, Marketing Team
Best experience had
TK from Highgate has been incredibly helpful, knowledgeable and friendly. I could not ask for a better service
3 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
It's our pleasure, Joshua! Thank you for the kind review.
Many thanks,
NCF Living, Marketing Team
usman from highgate was very helpful
1 april 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
That's just what we like to hear, Mohammed.
Many thanks,
NCF Living, Marketing Team
Superb service from Sidney at Jon kemp…
Superb service from Sidney at Jon kemp way.
29 mars 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
We're pleased that you enjoyed your visit to our Highgate store, Gregory.
Many thanks,
NCF Living, Marketing Team
TK was really helpful
TK was really helpful , very informative and lovely.
31 mars 2026
Omdöme utan inbjudan
Svar från NCF LIVING - Highgate
That's just what we like to hear, Letitia.
Many thanks,
NCF Living, Marketing Team
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